Leslie Massey
Tilly's shipping policies vary depending on the specific Tilly's store in question. Tilly's Boutique ships worldwide, including to Australia, using Australia Post. Tilly Living also ships worldwide, with standard shipping times to Oceania, including Australia, of 8-16 days. Tilly's Timeless Treasures ships to Australian and international addresses using Australia Post, with the option of Australia Post Express for urgent deliveries. Tilley Australia uses FedEx for shipping and is not responsible for duty, taxes, or fees imposed by the importing country.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes |
| Shipping carrier | Australia Post, FedEx |
| Shipping cost | Depends on the carrier and the delivery location |
| Shipping time | 8-16 days |
| Tracking | Yes, a tracking number is provided |
| Returns | Yes, but the customer is responsible for the postage cost |
| Refunds | Yes, for manufacturing faults |
| Exchanges | Yes, if the item is unused, unopened, unworn, and in its original packaging |
| Order cancellation | No, orders cannot be cancelled once submitted |
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What You'll Learn
Tilly's Timeless Treasures ships to Australian and international addresses
For deliveries outside Australia, Tilly's Timeless Treasures can ship to virtually any address in the world. The company uses Australia Post for international deliveries, and customers can request urgent delivery through Australia Post Express or a courier service. However, Tilly's Timeless Treasures does not deliver to PO Boxes outside Australia, so a residential or business address is required.
Tilly's Boutique, a separate company, also ships worldwide using Australia Post. They are not liable for late, lost, or damaged items once they have left their premises, and postage costs are non-refundable.
Tilly's Timeless Treasures provides approximate delivery times for different regions within Australia, with Melbourne Metro and Suburbs taking 1-2 days, NSW/ACT 2 days, VIC/QLD/SA 2-4 days, and TAS/WA/NT 4-6 days. Some remote areas may experience longer delivery times.
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Tilly Living ships worldwide, including Australia
Tilly Living is committed to providing a positive shopping experience for its customers. They understand that sometimes deliveries may take longer than expected due to various factors such as incorrect shipping addresses, unfavourable weather conditions, stringent customs clearance procedures, or other unforeseen circumstances. To address this, Tilly Living provides a buyer protection program that covers customers for 30 days after receiving their products. If there are any issues with the order, such as damage or discrepancies, customers will be eligible for a full refund.
In addition to their standard shipping option, Tilly Living also offers express shipping for customers who require urgent delivery. This service ensures that orders are prioritised and delivered as quickly as possible. The cost of express shipping is transparently displayed during the checkout process, so customers are fully informed before finalising their purchases.
Tilly Living's shipping policy also includes important information regarding their delivery process. Once an order is submitted, it cannot be combined, modified, or cancelled. This is because Tilly Living strives to ship orders as quickly as possible, with order processing and packaging taking place from Monday to Friday.
Furthermore, Tilly Living is not responsible for any duty, taxes, or fees imposed by the importing country. These additional charges, if applicable, are the responsibility of the buyer. It is recommended that customers familiarise themselves with their country's customs regulations to anticipate any potential charges.
Tilly Living's worldwide shipping service, including deliveries to Australia, provides customers with convenience and peace of mind. With their transparent policies, commitment to customer satisfaction, and reliable shipping options, customers can shop with confidence knowing that their orders will be handled efficiently and securely.
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Tilly's Boutique ships worldwide
The boutique uses Australia Post for all deliveries within Australia, adhering to the standard policies and procedures of the postal service. Customers can expect to receive notifications regarding the delivery status of their orders, including attempted delivery notifications sent via email, SMS, or the AusPost app. These notifications provide information about the expected delivery date and parcel collection points.
For urgent deliveries, Tilly's Boutique offers Australia Post Express as an option, providing faster delivery times at an additional cost. Customers can also request courier delivery and calculate the associated costs using the postage calculator on the website.
It is important to note that Tilly's Boutique is not liable for late, lost, or damaged items once they have left their premises. In such cases, customers are advised to follow up directly with Australia Post. Additionally, postage costs are non-refundable, and any items returned to the sender will incur additional re-postage charges.
Tilly's Boutique provides estimated pre-order time frames of approximately 3-5 weeks, although actual delivery times may vary due to potential delays beyond their control. The boutique prioritizes customer satisfaction and offers exchange and return options for eligible items. However, customers are responsible for the postage costs associated with returns.
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Tilley Australia uses FedEx for deliveries
Tilly's Timeless Treasures, Tilly Living, and Tilly's Boutique all ship to Australia. Tilly's Boutique ships worldwide, while Tilly Living offers international shipping to customers in Oceania (including Australia). Tilly's Timeless Treasures also ships to Australian and international addresses, using Australia Post.
Tilley Australia, on the other hand, uses FedEx for deliveries. While the company strives to ship orders as quickly as possible, it is not responsible for any duty, taxes, or fees imposed by the importing country. Tilley Australia takes responsibility for the package until FedEx confirms its delivery to the provided location. However, if the package is stolen or goes missing after confirmation, Tilley Australia cannot be held accountable for replacing it. To address these concerns, the company recommends using FedEx Delivery Manager. This tool allows customers to request alternative delivery options, such as scheduling deliveries when they are available or selecting a secure location for package pickup.
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Tilley Australia's shipping policies
Tilley Australia uses FedEx to deliver packages to customers. The company takes responsibility for your package until FedEx confirms its delivery to the provided location. However, Tilley will not be held accountable for replacing packages that go missing or are stolen after confirmation. To address security concerns, they recommend using FedEx Delivery Manager®, which allows you to request alternative delivery options, such as scheduling deliveries when you are available or selecting a secure location for package pickup.
For deliveries within Australia, Tilley uses Australia Post, adhering to their standard policies and procedures. Australia Post delivers during regular business hours, and if no one is home to receive the package, they will send digital notifications to inform customers of the attempted delivery. These notifications will be sent via email, SMS, or the AusPost app, and customers can collect their parcels from the post office or a nearby collection point.
Tilly's Timeless Treasures offers shipping to virtually any address in the world, including Australian and international addresses via Australia Post. They provide the option of urgent delivery through Australia Post Express, with the cost calculated and displayed during the online ordering process. Customers can also request courier delivery and specify a safe place to leave their parcel to ensure security.
Tilly Living ships worldwide and offers international shipping with tracking. They provide estimated delivery dates calculated from the shipment date, considering transit time. However, deliveries may be delayed due to factors like incorrect shipping addresses, adverse weather conditions, stringent customs clearance procedures, or other unforeseen circumstances.
Tilly's Boutique also ships worldwide, using Australia Post for all orders. They emphasize that they are not liable for late, lost, or damaged items once they have left their premises, and customers are responsible for postage costs and any additional re-postage fees for items returned to the sender.
It's important to note that Tilley Australia is not responsible for any duty, taxes, or fees imposed by the importing country. Customers are advised to carefully review their orders before submission as they cannot be combined, modified, or cancelled once placed.
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Frequently asked questions
Yes, Tilly's ships to Australia.
Shipping to Australia takes 8-16 days.
Tilly's uses Australia Post for all deliveries within Australia.
Yes, you can request to have your order sent via Australia Post Express for urgent deliveries.
Tilly's is not responsible for lost or stolen packages that have been confirmed as delivered to the correct address.
