Leslie Massey
Dossier offers international shipping and has a dedicated website for customers in Australia. Dossier Australia ships orders from its warehouse in Victoria, and shipping costs AUD $15 for one or two fragrances. Shipping is free for orders of three or more fragrances. Dossier Australia does not ship to PO boxes or APO/FPO addresses in the US. Orders typically take 1-2 business days to process and 3-7 business days to arrive.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes |
| Shipping costs | AUD $15 for 1 or 2 fragrances, free for 3 or more |
| Shipping origin | Australia |
| Shipping time | 1-2 business days to process, 3-7 business days to arrive |
| Shipping days | Monday through Friday, excluding weekends and holidays |
| Shipping notification | Confirmation email after placing an order, email with tracking link after shipping |
| Shipping address changes | Possible up to one hour after placing the order |
| Shipping address requirements | Full details including apartment/suite/building number, company name |
| Shipping refunds | Shipping costs are not included in the refund if fewer than 3 items are ordered |
| Returns | Free within 30 days of shipping, full refund of purchase price |
| Returns address | Give Back Box |
| Returns policy | No questions asked, no samples included with perfumes |
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What You'll Learn
Dossier offers international shipping to Australia
Shipping costs AUD $15 for one or two fragrances and is free for three or more fragrances. Dossier Australia also offers free returns for all orders. Customers can return any perfume they don't like within 30 days of shipping, and Dossier will provide a full refund. Returned perfumes are sent to the charity Give Back Box, which distributes them to various charities.
Dossier Australia also provides an AI Fragrance Concierge service to help customers find their scent. Customers can also sign up for the Dossier Australia VIP email and SMS lists to receive exclusive access and offers.
Dossier's international shipping policy was confirmed on June 26, 2023, and the company also offers coupons and promo codes for discounts on their website.
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Shipping costs and free shipping
Dossier ships internationally, including to Australia. Dossier Australia offers free shipping for orders of three or more fragrances. Shipping costs AUD $15 for orders of one or two fragrances. Dossier Australia ships from its warehouse in Victoria, AU, and the time it takes for orders to arrive depends on the location, typically taking 3-7 business days. Orders are shipped Monday through Friday, excluding weekends and holidays, and typically take 1-2 business days to process. After placing an order, customers receive a confirmation email, and when the order is shipped, they receive another email with a tracking link.
Dossier Australia does not ship to PO boxes or APO/FPO addresses in the US. Dossier cannot be held responsible for lost packages or delays for non-tracked deliveries, although they will attempt to resolve the issue with the carrier. Tracked deliveries that cannot be delivered due to absent clients will be shipped again at the client's expense or cancelled.
Dossier Australia offers free and easy returns for up to 30 days after shipping. Customers can test the full-size bottle and, if they don't love it, they can return it for a full refund. Returns are sent to the charity Give Back Box, which collects items from retailers and unwanted household goods from consumers to donate to various charities.
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Returns and refunds
Dossier offers international shipping, including to Australia. Dossier Australia ships all its orders from its warehouse in Victoria, Australia, and shipping costs AUD $15 if you order one or two fragrances. Shipping is free when you buy three or more fragrances. Dossier Australia also offers free returns. You can return any perfume you don't like within 30 days of shipping, and Dossier will refund the full price. However, shipping costs are not included in the refund if you ordered fewer than three items.
To initiate a return, you need to send the product back to Dossier within 30 days of shipping. All returned orders will be sent to the charity Give Back Box. This non-profit organisation collects items like perfumes, other discarded items from retailers, and unwanted household goods from consumers. These donations are then distributed to various charities.
Dossier Australia also allows you to change your shipping address up to one hour after placing the order. If your package was shipped via Stratrack, you can request a redirect, but this may incur an additional fee. Dossier is not responsible for mis-delivered packages due to the wrong shipping address, and they are unable to make changes on their end.
It is also possible to cancel your order within one hour of placing it if it has not been fulfilled yet. However, you can only do this during business hours, which are Monday to Friday, 4 PM to 8 AM AEDT. If you have any concerns with your order, you can contact Dossier Australia at [email protected].
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Processing and delivery times
Dossier ships internationally to Australia. Dossier Australia processes orders in 1-2 business days. Orders placed after 11 AM AEDT are processed the next business day. Dossier Australia ships orders from its warehouse in Victoria, Australia, and the shipping time depends on the location of delivery, ranging from 3 to 7 business days. The company ships Monday through Friday, excluding weekends and holidays.
Dossier Australia offers free shipping for orders of 3 or more products, while shipping costs AUD $15 for orders of 1 or 2 fragrances. The shipping costs are not included in the product price. Dossier Australia provides a tracking link for orders via email upon shipment.
Dossier Australia allows customers to change their shipping address within one hour of placing an order. However, the company cannot accommodate changes after this timeframe due to the automated nature of its fulfillment process. Customers are advised to provide complete and accurate shipping information, including apartment/suite/building numbers and company names, to avoid issues with delivery.
Dossier Australia provides flexible return options, allowing customers to return any perfumes they don't like within 30 days of shipping. Returns are free, and customers receive a full refund for the purchase price, including return shipping. Returned orders are donated to the Give Back Box, a non-profit organisation that distributes items to various charities.
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Changing or cancelling orders
Dossier allows order changes and cancellations. However, you can only cancel your order within an hour of placing it, provided that it has not been fulfilled yet. You can only cancel during business hours, which are Monday to Friday, 4 PM to 8 AM AEDT. If you have any concerns with your order, you can contact Dossier at [email protected].
If you need to change your shipping address after placing an order, you can do so within an hour of placing the order. Dossier is unable to make any changes after this timeframe due to the automated nature of their fulfillment. If your package was shipped via Stratrack, you can request a redirect, but this may incur an additional fee. Dossier is not responsible for mis-delivered packages due to a wrong shipping address, and they are unable to make changes on their end.
Dossier offers free return shipping and a full refund on any products returned from an order. You can return any item within 30 days of delivery and will be refunded the full price minus the processing fee. However, shipping costs are not included in the refund if you ordered less than three items. You can return as many items as you like, but they must be sent in the same return package under one return label. A picture of the item is required for a return to be authorised.
Dossier also allows you to modify or cancel your order if items are temporarily or permanently unavailable. In this case, you will be informed via email, and they will give you a full refund as quickly as possible.
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Frequently asked questions
Yes, Dossier ships to Australia. All orders are shipped from their warehouse in Victoria, AU.
Shipping costs AUD $15 if you order 1 or 2 fragrances. Shipping is free when you buy 3 or more fragrances.
Orders typically take 1-2 business days to process. Depending on where you are located in Australia, it can take between 3-7 business days to arrive.
Yes, you can return any bottles you choose not to keep within 30 days of shipping. Dossier will give you a full refund of the purchase price, and return shipping is included.
