Leslie Massey
Longchamp is a luxury French brand that offers free shipping in Australia for orders over AU$180. Longchamp delivers to all addresses in Australia except for Longchamp authorised sales outlets, hotels, warehouses, parcel lockers, and PO boxes. The brand also offers free 30-day returns for items in their collection, excluding shipping fees, and personalised items cannot be exchanged.
| Characteristics | Values |
|---|---|
| Shipping cost | Free shipping for orders over AU$180, otherwise AUD 12 |
| Shipping address | Longchamp does not deliver to PO boxes, hotels, warehouses, sales outlets, or parcel lockers |
| Returns | Free 30-day returns for items in the collection, excluding shipping fees |
| Personalized items | 6 to 8 weeks for delivery |
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What You'll Learn
Longchamp offers free shipping in Australia for orders over AU$180
If you prefer, Longchamp also offers a free Click and Collect service, where you can place an order online and collect it from one of their Australian stores at no additional cost. This is a convenient option if you want to avoid shipping fees or need your purchase promptly.
For orders under AU$180, standard home delivery within Australia incurs a shipping fee of AUD 12. Personalised items may take 6 to 8 weeks for delivery, so it's important to plan ahead if you're considering customisation.
Longchamp also provides free and easy returns for items in their collection within 30 days of receiving your order. You can return your item to any Longchamp store in Australia, excluding department stores, outlet stores, multibrand distributors, and airport and duty-free stores. Don't forget to bring your receipt, as a return can only be processed with a valid proof of purchase.
Overall, Longchamp's shipping and returns policies offer flexibility and convenience for Australian customers, with the added benefit of free shipping for orders over AU$180.
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$15.87 $21.87
Personalised items can take 6-8 weeks to be delivered
Longchamp offers free shipping for orders over AU$180 within Australia. The brand also ships to New Zealand, and customers can place orders on the local Longchamp website of the country if they wish to send a gift to someone living outside Australia and New Zealand.
Personalised items typically take 6-8 weeks to be delivered after the order has been placed. This extended delivery time is due to the additional time required for customisation. The processing and preparation of orders are carried out from Monday to Friday, excluding public holidays. If an order is placed on a public holiday, it will be processed the following working day.
For remote areas, product availability, weather conditions, or unpredictable situations, delivery may take an additional 1-2 business days. Longchamp offers both home delivery and click-and-collect options for personalised items. Home delivery is free for orders above AUD 180, while click and collect is free of charge. Any shipping costs or customs duties will be mentioned before placing the order.
Longchamp will send two emails to the customer regarding the order. The first email confirms the order, while the second email notifies the customer that their order is ready for collection. This second email also serves as a reminder that they must bring a credit card or document with a name that matches the username on the order.
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Longchamp does not deliver to PO boxes or parcel lockers
Longchamp delivers to Australia and offers free shipping for orders over AU$180. The company also delivers to New Zealand. However, Longchamp does not deliver to PO boxes or parcel lockers in Australia. This is a standard policy for the company, as their Canadian website also does not deliver to PO Box addresses.
If you wish to purchase Longchamp items and have them delivered to a PO box or parcel locker in Australia, you may need to consider alternative options. One possible solution is to place an order on Amazon.com.au, which offers free delivery within Australia for orders over $59. Additionally, you can purchase Longchamp items from a physical store in Australia and then use a separate courier service to deliver them to your desired address.
It is worth noting that Longchamp has a 30-day return policy for items in their collection purchased from their Australian website. You can return items to any Longchamp store in Australia, but not to department stores, outlet stores, multibrand distributors, or airport and duty-free stores. Remember to bring your receipt, as returns can only be processed with a valid proof of purchase.
When placing an order on the Longchamp website, you will be provided with the expected delivery time during the checkout process. Personalised items typically require 6 to 8 weeks for delivery, while standard orders may take 1 to 2 business days for processing, excluding holidays.
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Returns are free within 30 days of receiving your order
Longchamp offers free returns within 30 days of receiving your order. This applies to items in their collection, including handbags, small leather goods, luggage, footwear, and ready-to-wear items. To initiate a return, bring your item(s) along with the original receipt or invoice to any Longchamp Store in Australia, excluding department stores, outlet stores, multibrand distributors, or airport and duty-free stores.
It's important to note that items from previous collections cannot be returned to stores and must be exchanged within 30 days of receiving your order. Personalised items, due to their unique and personal nature, cannot be exchanged.
For orders delivered outside Australia and New Zealand, the same return policy applies, but the order should be placed on the local Longchamp website of the respective country. Longchamp offers free shipping on orders over AU$180 within Australia and New Zealand, with delivery to the specified address. However, they do not deliver to Longchamp authorised sales outlets, hotels, warehouses, or PO boxes.
Longchamp insures all items until they are delivered and retains ownership until the full amount, including any shipping costs or customs duties, has been paid. Returns are typically processed within 1-2 business days, and refunds are issued to the original payment method or, in some cases, to payment cards with prior express acceptance.
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Longchamp insures all items until they are delivered
Longchamp offers delivery services to customers in Australia and New Zealand. The company insures all items until they are delivered to the specified address. This means that Longchamp takes responsibility for the items until they reach the customer, ensuring that they are protected in case of any issues during transit.
When placing an order on the Longchamp website, customers can choose between home delivery and click-and-collect options. Home delivery is free for orders over AUD 180, while click and collect is always free. Longchamp also offers free shipping for orders over AU$180.
It's important to note that Longchamp does not deliver to certain locations, including Longchamp authorised sales outlets, hotels, and warehouses. If a customer's order is delivered to one of these locations, Longchamp is not responsible for any missing items. Therefore, it is crucial for customers to provide accurate and eligible delivery addresses to ensure the safety of their purchases.
Longchamp's insurance on items until delivery provides peace of mind for customers, knowing that their purchases are protected. This assurance is particularly valuable for high-value items or gifts, giving customers confidence in their online shopping experience with Longchamp.
In addition to insurance, Longchamp offers a 30-day return policy for items in their collection. Customers can return items to any Longchamp store in Australia, excluding department stores, outlet stores, multibrand distributors, and airport and duty-free stores. It is important to note that personalised items cannot be returned or exchanged due to their unique and personal nature.
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Frequently asked questions
Yes, Longchamp ships to Australia.
Longchamp offers free shipping for orders over AU$180. For orders under AU$180, shipping costs AUD 12.
Delivery times may vary depending on the product and location. Personalised items typically take 6 to 8 weeks to be delivered.
Yes, Longchamp offers free 30-day returns for items in their collection. You can return or exchange your item at any Longchamp store in Australia. Remember to bring your receipt, as returns and exchanges can only be made with a valid receipt or invoice.
