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Eastbay is an online shoe retailer that ships internationally to countries like Australia. The company offers a wide range of shoes, including basketball shoes, running shoes, and casual kicks, often at more affordable prices than what is available in Australia. However, some consumers have reported difficulties in getting certain brands and models delivered to Australia, with some orders being restricted or cancelled. Eastbay's connection with Footlocker, an Australian retailer, has also led to confusion over which shoe models are available for shipping to Australia.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes, but some items are restricted from shipping internationally |
| Shipping time | 2-3 weeks, 2-5 days |
| Shipping cost | $30 |
| Currency | US dollars |
| Return policy | $50 to send the shoes back, unregistered and uninsured |
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What You'll Learn
Eastbay's shipping costs to Australia
Eastbay does ship to Australia, but some items are restricted from shipping internationally. There are mixed reports on whether certain styles of shoes are available for shipping to Australia, with some sources stating that they were able to order Nike shoes, while others claim that Nike/Eastbay no longer ships to Australia.
The cost of shipping from Eastbay to Australia varies depending on the model of shoe. One customer reported that they were charged $30 for shipping a pair of shoes to Australia, while another customer mentioned that shipping costs to Australia were "quite high". In addition to shipping costs, customers in Australia are also responsible for any customs, duties, taxes, and other applicable charges.
It is worth noting that the Australian dollar is lower than the US dollar, which can impact the overall cost of purchasing from Eastbay for Australian customers. Additionally, some customers have mentioned that they use mail forwarding services, such as Shipito.com, to reduce shipping costs. These services provide a US address that can be used for shipping from Eastbay, and then forward the package to Australia for a fee.
Overall, while Eastbay does ship to Australia, the cost of shipping and additional charges can impact the affordability of purchasing from this website for Australian customers.
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$17.99 $19.99
Nike's inflexibility towards Australian distributors
It is unclear whether Eastbay ships Nike shoes to Australia. While some sources indicate that they have successfully ordered Nike shoes from Eastbay and had them delivered to Australia, others suggest that certain Nike shoes cannot be shipped to the country due to shipping restrictions.
Nike's Australian profits have been dipping as the company struggles to reclaim relevance in the market. Nike's expenses in Australia have increased, with distribution costs rising from $69.7 million to $82.2 million and administration costs increasing by 9.2% to $97.6 million. The company's focus on a direct-to-consumer strategy has been attributed to its loss of shelf space to newer, smaller competitors like Hoka, On Running, and New Balance. Nike's decision to move away from distributors and retailers has not only impacted its presence in the US market but also contributed to its challenges in Australia.
Nike's challenges in Australia are exemplified by the company's decision to discontinue its "Nike By You" custom footwear and clothing service in the country. Australian customers expressed disappointment on social media, with some threatening to switch brands. This move is part of Nike's global strategy of reducing its reliance on local distributors and retailers, which has been more shielded from this strategy compared to the US market.
Nike's struggles in Australia are also evident in the mixed experiences of consumers trying to purchase Nike products. While some Australian consumers have successfully purchased Nike shoes from Eastbay, others have encountered shipping restrictions, particularly for certain shoe models like Air Max, Air Force 1s, and Jordans. These restrictions have led consumers to explore alternative sellers without the same restrictions, potentially impacting Nike's market share in Australia.
The high import taxes and GST on imports in Australia also contribute to the complex dynamics of Nike's distribution in the country. The cost prices of some running shoes can exceed retail prices from overseas due to these taxes, making it challenging for local brands to compete. This pricing dynamic, coupled with Nike's direct-to-consumer strategy and discontinuation of custom services in Australia, highlights the company's inflexibility towards its Australian distributors and the evolving landscape of the country's footwear market.
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Eastbay's returns policy
Eastbay accepts in-store and mail returns of unworn items with original packaging and tags. You must provide proof of purchase when returning an item. You can use the Eastbay website to start the return process.
Online orders must be returned within 90 days of shipment to receive a refund. The standard return policy applies to these orders. You can call the Eastbay customer care team at 1-800-826-2205. Their customer service team is available seven days a week from 6 a.m. to 12 a.m. CST.
Eastbay issues refunds in the original form of payment once they receive and inspect the returned items. Credit card refunds take one to two billing cycles to appear on the statement. Worn cleats and spikes are refunded with store credit, as are items received as gifts. Eastbay only refunds the price of the product and tax amounts. The company will cover the shipping fees for exchanging items only in the case of incorrect, flawed, or damaged items.
If you are not completely satisfied with a purchase, East Bay Restaurant Supply, Inc. will refund or exchange the product within 30 days of the ship date, less shipping charges. All returns require a Return Authorization (RA) number from Customer Service prior to return and are subject to a 25% restocking fee. For any exchange or return, the original invoice or a record of the purchase in the system is needed, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.
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Alternatives to Eastbay
Eastbay is an online retailer of footwear and apparel, offering products from brands such as Nike, Jordan, and Adidas. While Eastbay has shipped to Australia in the past, recent forum posts suggest that they no longer ship certain shoe models to the country.
- Champs Sports: This website is the top competitor to Eastbay, according to Similarweb data from November 2024, with 5.5 million visits. They offer a wide range of sports gear, apparel, and footwear from top brands.
- Sports Authority: Ranked as the second most similar site to Eastbay, Sports Authority offers sports gear, equipment, apparel, and footwear.
- Fogdog: Fogdog is one of the top three competitors to Eastbay, according to Similarweb data.
- Road Runner Sports: This website ranks as the fourth most similar website to Eastbay and offers a selection of sports gear, footwear, and apparel.
- Fielder's Choice: Specializing in baseball and softball equipment, Fielder's Choice is the fifth most similar website to Eastbay, according to Similarweb.
- Dick's Sporting Goods: This website offers a wide selection of sports-related items, including gear, equipment, apparel, and footwear from top brands at competitive prices.
- Footlocker: While Footlocker has received some criticism for its pricing, it does offer a range of Nike products and ships to Australia.
- Shipito: This is a mail forwarding service that has been suggested as an alternative to Eastbay for purchasing customizable Nike products and shipping them to Australia.
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Eastbay vs Footlocker
Eastbay was an American supplier of athletic footwear, apparel, and sports equipment, founded in 1980 by Richard Gering and Art Juedes. The company was initially set up with $7,000 worth of running shoes, through which Gering and Juedes established shoe clinics near their hometown of Wausau, Wisconsin. In 1997, Eastbay was acquired by the F. W. Woolworth Company, which later became known as Foot Locker, Inc.
Over the years, Eastbay expanded its operations, establishing a clothing brand, opening additional call centers, and converting its marketing website into an e-commerce platform. However, in 2022, Foot Locker announced that Eastbay and its distribution center in Wausau would be closing in 2023, resulting in a significant number of layoffs. The Eastbay website was officially shut down and merged into the Champs Sports banner in January 2023.
Despite the closure of Eastbay, there are mixed opinions when comparing it to its parent company, Foot Locker. Some customers have expressed their preference for Eastbay due to the significant price difference between the two retailers. For example, a customer mentions that a pair of shoes costing $180+ at Foot Locker would only cost $100 on Eastbay. Additionally, Eastbay offered a wider range of shoe sizes, catering to those who require larger sizes that are typically harder to find in physical stores.
On the other hand, Foot Locker has physical stores in Australia, providing easier access to products for local customers. While Foot Locker's prices are higher, some customers are still willing to pay the premium to avoid the hassle and potential additional costs associated with international shipping.
In conclusion, while Eastbay offered significant cost savings and a broader selection of sizes, Foot Locker provides the convenience of local retail stores and faster access to products. The preference between the two retailers ultimately depends on the specific needs and priorities of each customer.
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Frequently asked questions
Eastbay does ship to Australia, but some items are restricted from shipping internationally.
Eastbay does not ship all styles of Nike and Jordan Brand shoes to Australia. Additionally, some Nike products that are available in Foot Locker Australia may not be available on Eastbay.
Shipping times vary, but typically take around 2-5 days.
