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Depop is an online platform for buying and selling unique and inspiring items, with second-hand clothing, shoes, and accessories being the most popular products. The platform offers shipping services in Australia, powered by Sendle, which provides home-based collection and delivery services. Depop sellers in Australia have two shipping options: using Depop Shipping labels via Sendle or arranging their own tracked shipping through a third-party service. International shipping is also available on Depop, allowing sellers to reach a wider market and sell items faster and at better prices.
| Characteristics | Values |
|---|---|
| Shipping options for sellers in Australia | Depop Shipping label, third-party shipping service |
| Depop Shipping label | Powered by Sendle, QR code, fully tracked, covered by Depop Protection up to $300, buyer covers shipping label costs |
| Third-party shipping service | Seller arranges tracked shipping, not covered by Depop Protection |
| Shipping cost factors | Size, weight, distance |
| Shipping aggregator | Access to discounted shipping rates |
| Shipping from outside UK or US | Input domestic or worldwide shipping price, package items securely, keep buyer informed, use tracked shipping, retain proof of shipping |
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What You'll Learn
Depop Shipping Australia
With the Depop Shipping label, you can download the QR code and find a convenient drop-off location near you, enjoying a fully tracked service. The buyer covers the shipping label costs, and Depop provides the label. This option also comes with Depop Protection, which covers you for up to $300 in the event of lost or damaged items in transit.
If you choose to arrange your own shipping, you can use a service like Australia Post, which offers tracked shipping options. You can also use prepaid packaging or weigh each order to determine the shipping cost. Keep in mind that opting out of Depop's shipping means you won't be eligible for Depop Protection.
International shipping is a great way to increase your chances of selling on Depop, but it can be more expensive due to longer travel distances and tariffs. Domestic shipping is usually faster and more affordable, with costs depending on factors like size and weight.
To enable international shipping, simply create a listing and input your worldwide shipping price, factoring in size, weight, and distance. Remember to keep your buyer informed and always use tracked shipping to protect yourself in case of disputes.
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Using your own shipping method
If you're a seller on Depop and want to use your own shipping method, you have the option to do so. Here's a comprehensive guide on using your own shipping method on Depop:
Choosing Your Shipping Method
Firstly, it's important to decide whether you want to ship domestically within Australia or internationally. Domestic shipping is typically faster and more affordable, whereas international shipping can attract higher costs due to longer travel distances and tariffs. However, international shipping opens up a wider market, potentially leading to faster sales and better prices.
If you prefer to use your own shipping method, you can certainly do that. Here are the steps to follow:
- Update Your Shipping Settings: On the Depop app, update your shipping method to 'Other'. This option allows you to use a third-party shipping service of your choice.
- Specify Shipping Prices: When listing a new item, you can set the domestic shipping price for each item individually. Consider factors like the size, weight, and distance travelled when determining the shipping price.
- Choose a Shipping Carrier: In Australia, Australia Post is the national postal carrier, and Sendle is a popular courier company for home-based collections and deliveries. You can also explore other options, such as UPS for international shipping.
- Generate Shipping Labels: You can generate shipping labels through your chosen carrier. If using Australia Post, you can manually enter each order detail into your account to generate labels, or use a third-party shipping platform that integrates with Australia Post for more automation.
- Package Your Items: Ensure you securely package your items in appropriate boxes or shipping envelopes, which you can find at office supply stores or the post office. Reusing packaging materials is a great way to save costs and reduce waste.
- Track Your Shipments: It is recommended to use tracked shipping whenever possible, as it provides proof of shipment and is eligible for Depop Protection in case of loss or damage. Keep proof of postage until the item has been safely delivered.
- Inform Your Buyers: Keep your buyers in the loop. Send them a message thanking them for their purchase and letting them know when you plan to ship the item.
- Address Corrections: If the buyer needs to change the delivery address, refund them and ask them to update their address within the Depop app. Sending an item to an address different from the one on the Depop receipt will void your Depop Protection.
- Customs and Taxes: When shipping internationally, be mindful of customs regulations and taxes. Some packages may be held until certain taxes are paid. Mark packages correctly to avoid any legal issues.
- Shipping Aggregators: Consider using shipping aggregators, which provide access to various couriers and their discounted shipping rates. This can help you save money on shipping costs, especially with high-volume orders.
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International shipping
It is the seller's responsibility to send items tracked and keep proof of postage. This is because the seller is the only party that can prove that the item has been sent properly. Without tracking, the buyer and Depop have no way of determining whether the item was sent or not, or where it was sent. Tracking also ensures that after shipping the item, the seller has proof that it arrived at its intended destination.
Sellers located outside the UK or US can use their preferred method to ship the item to the buyer. When listing an item for international shipping, sellers must input their worldwide shipping price, factoring in the size and weight of the item(s), as well as the distance it needs to travel.
To enable international shipping, sellers must simply create a listing with the appropriate settings. If the buyer requests the item to be sent to an address different from the one listed on the receipt, the seller must refund the buyer and ask them to update their address inside the Depop app. Sending the item to an address different from the one stated on the Depop receipt will void the seller's Depop Protection.
In the US, UPS is a good option for international shipping. In Australia, Australia Post is the national postal carrier, and Sendle is a courier company that offers home-based collection and delivery.
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Shipping costs
For sellers in Australia, there are two main shipping options: Depop Shipping and arranging your own shipping through a third-party service.
With Depop Shipping, the buyer covers the shipping label costs, and sellers are provided with a QR code that can be downloaded or printed and then dropped off at one of Sendle's 2,200 drop-off points across Australia. This option offers fully tracked shipping and is eligible for Depop Protection of up to $300 in the event of lost or damaged items.
Alternatively, sellers can arrange their own shipping through a third-party service such as Australia Post. This option provides more flexibility, as sellers can choose from various shipping methods, including regular and express, and can also purchase prepaid packaging. However, tracking may incur additional costs, and sellers will not be eligible for Depop Protection.
To offer worldwide shipping, sellers can specify their international shipping price when listing an item. It is important to use tracked shipping for international deliveries, as it provides proof of delivery and is eligible for Depop Protection.
To save on shipping costs, sellers can consider using a shipping aggregator, which offers discounted shipping rates, or look into 'flat-rate' shipping methods, which can reduce costs for both sellers and buyers.
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Depop Protection
For sellers, Depop Protection ensures protection from dishonest customers. The programme represents a "safety net" in case of issues or disputes with purchases. When a problem occurs, customers can initiate a resolution process with the seller directly via the app. If a mutual decision cannot be reached, Depop will step in to resolve the dispute.
To be eligible for Depop Protection, sellers must only communicate with customers through the app and ensure that transactions are not conducted outside of the platform. Additionally, sellers should not ship items to an address that differs from the one listed on PayPal. By following these guidelines, sellers can benefit from the protection offered by the programme.
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