Lexi Webster
BigBadToyStore is an online retailer that sells a variety of toys, including action figures, statues, and collectibles from popular franchises such as Marvel, DC Comics, Transformers, and Star Wars. The company offers international shipping to customers all over the world, but there are some exceptions. While some sources indicate that BigBadToyStore does not ship directly to Australia, there are alternative shipping methods available, such as using a freight forwarder or a package forwarding service like MyUS, which allows customers to shop from Big Bad Toy Store US and ship to Australia. However, it is important to note that BigBadToyStore's return policy does not apply to items shipped to a freight forwarder, and recipients are responsible for complying with import regulations and may be subject to additional taxes, duties, and fees.
| Characteristics | Values |
|---|---|
| Shipping to Australia | BigBadToyStore does not ship directly to Australia, but customers can use a third-party service like MyUS to forward their purchases to Australia. |
| Shipping Methods | BigBadToyStore offers various shipping methods for international delivery, including options with specific carriers or multiple carriers depending on package characteristics. |
| Shipping Fees | Shipping fees are based on actual product weight or dimensions, with dimensional weight considering the space a package takes in a truck or plane. |
| Import Taxes and Customs | Orders shipped to Australia may be subject to import taxes, customs duties, and fees, which are the responsibility of the recipient. BigBadToyStore is not listed on any export documentation. |
| Return Policy | Returns are not accepted for items shipped to a freight forwarder. All sales are final and cannot be returned. |
| Customer Service | BigBadToyStore has received mixed reviews for its customer service, with some complaints about delayed shipping, damaged items, and misleading practices. |
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What You'll Learn
- Big Bad Toy Store does not directly ship to Australia
- MyUS offers a US sales tax-free shipping address to ship to Australia
- International shipments may be subject to import taxes, customs duties, and fees
- Big Bad Toy Store offers a variety of shipping methods
- Big Bad Toy Store has been criticised for its shipping practices
Big Bad Toy Store does not directly ship to Australia
Big Bad Toy Store has been around since 1999 and offers a wide variety of toys, including action figures, statues, and collectibles from popular franchises like Marvel, DC Comics, Transformers, and Star Wars. While they do not directly ship to Australia, they do offer international shipping to various other countries. It is important to note that the store's return policy does not apply to items shipped to a freight forwarder, and all sales are considered final.
For customers in Australia who wish to purchase from Big Bad Toy Store, using a freight forwarder like MyUS can be a viable option. MyUS has a free 30-day trial, and its members can benefit from competitive shipping rates that the company has negotiated with top global carriers. This allows Australian customers to access and shop from Big Bad Toy Store, despite the store's direct shipping limitations.
Additionally, Big Bad Toy Store has a Pile of Loot feature where customers can place orders even if shipping operations to their country are temporarily suspended. Once shipping resumes, customers can release the items from their Pile of Loot and have them shipped to their location. This option may be useful for Australian customers who are willing to wait for their orders until shipping becomes available directly or through freight forwarders like MyUS.
While Big Bad Toy Store does not directly ship to Australia, the options of using freight forwarders or the Pile of Loot feature provide alternative ways for Australian customers to access their desired toys from the store.
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MyUS offers a US sales tax-free shipping address to ship to Australia
BigBadToyStore offers international shipping and delivers to customers in Australia. However, BigBadToyStore does not offer returns on any items shipped outside of the United States. Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the recipient.
MyUS guarantees transparent pricing for international shipping with its TruePrice guarantee. However, this feature is currently not offered for items shipped from the United Kingdom. MyUS also provides precise estimates for shipping costs to Australia by entering package dimensions into their shipping calculator.
When importing goods into Australia, Australian customs charges a 10% goods and services tax (GST) based on the value of the items and any shipping charges. This tax is calculated on the total cost of the shipment, which includes the value of the items, shipping costs, and any additional charges such as insurance.
MyUS recommends using a US address for shipping to Australia, as not every US brand offers international shipping due to customs documentation complexities. By signing up for a MyUS address, members can shop at nearly every US retailer and take advantage of sales tax-free shopping and package consolidation services.
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International shipments may be subject to import taxes, customs duties, and fees
BigBadToyStore offers international shipping to customers all over the world. However, it does not ship to all countries directly. For instance, Big Bad Toy Store does not ship to Australia directly.
If you are using a freight forwarder with a U.S. address, you or your freight forwarder are considered the exporter and must comply with all relevant export and import regulations. BigBadToyStore must not be listed on any export documentation. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
To circumvent the issue of direct shipping, some customers use a third-party package forwarding service such as MyUS. MyUS provides its members with a U.S. sales tax-free shipping address, to which they can ship their purchases from the Big Bad Toy Store. MyUS then reships the package to the customer's location anywhere in the world. MyUS claims that its international shipping rates are often lower than the store's international shipping rates because of negotiated rates with top global carriers.
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Big Bad Toy Store offers a variety of shipping methods
While Big Bad Toy Store does not directly ship to all countries, they do offer a range of shipping methods for international delivery. Some shipping methods explicitly state the carrier that will be used, while others may use a variety of carriers depending on the package's characteristics. For example, a customer from Perth, Australia, mentions using the BBTS private warehouse to consolidate purchases and reduce shipping fees.
During checkout, customers are presented with all shipping method options, along with the corresponding shipping fees and delivery estimates. Shipping fees are calculated based on the actual weight or dimensions of the products, including the dimensional weight, which reflects the space a package occupies in a truck or plane.
It is important to note that orders shipped outside the United States may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the sole responsibility of the recipient and may be challenging to predict. Additionally, international shipments may be opened and inspected by customs authorities, and customers are responsible for ensuring that their purchases comply with the import regulations of their country.
Big Bad Toy Store also offers a "Pile of Loot" feature, where customers can place orders even if shipping operations to their country have been temporarily suspended. Once shipping resumes, customers can release their items from the Pile of Loot and have them shipped to their location.
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Big Bad Toy Store has been criticised for its shipping practices
One customer reported that they had pre-ordered an expensive toy, only to receive an email six months later stating that the order had been cancelled due to the manufacturer being sold out. This suggests that Big Bad Toy Store may not have robust systems in place for managing inventory and ensuring that items are in stock before offering them for pre-order.
There have also been criticisms of the company's customer service when issues with shipping arise. Some customers have reported that their valid complaints about the condition of their deliveries were dismissed, with customer service representatives denying any responsibility and refusing to provide return labels or accept returns. In some cases, customers were asked to send photos of the damage, only to have their concerns trivialised and be forced to accept the merchandise or pay shipping fees to return the items.
The company's return policy states that all sales are final for items shipped outside the United States, and that the recipient is responsible for ensuring that the product can be lawfully imported into their country, which may leave international customers feeling vulnerable. While Big Bad Toy Store does offer international shipping, the costs can be high, and there is no mention of estimated delivery times for international orders on their website.
Some customers have found ways to reduce shipping costs by using the Pile of Loot service, which allows customers to place orders for items that are out of stock and ship them together at a later date, reducing the per-item shipping fee. However, this service may not be suitable for those who need their items delivered promptly, as it can result in extended wait times.
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Frequently asked questions
Big Bad Toy Store does not ship directly to Australia. However, you can use a package forwarding service like MyUS to get your purchases shipped to Australia.
MyUS provides its members with a US sales tax-free US shipping address. You can ship your Big Bad Toy Store purchases to this address, and then MyUS will forward your package to you in Australia.
Shipping fees are based on the actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane. International shipments may also be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the recipient.
Delivery times will vary depending on the shipping method selected. Shipping fees and delivery estimates are shown for each shipping method during checkout.
