Austrian Airlines: Hotel Stay Covered?

Austrian Airlines offers compensation to passengers in the event of long delays, cancellations, and denied boarding due to overbooking. If a flight is delayed beyond its scheduled time of departure for two hours or more, Austrian Airlines provides free meals, refreshments, and hotel accommodation, if necessary. In the case of cancellations, passengers can choose between a refund or re-routing, as well as receiving free meals and refreshments, and hotel accommodation if needed. When denied boarding due to overbooking, Austrian Airlines offers compensation, a refund, or re-routing options, along with free meals, refreshments, and hotel accommodation if applicable.

Austrian Airlines will pay for a hotel if a flight is delayed by at least five hours

If your flight is delayed by more than five hours, and you decide not to travel on the delayed flight, Austrian Airlines will offer you a refund of the full cost of the ticket. In addition, they will provide you with meals and refreshments, as well as the option to contact your planned destination by phone or email. If an unplanned stopover of one or more nights becomes necessary due to the delay, they will also offer hotel accommodation and transport between the airport and the place of accommodation.

It is important to note that Austrian Airlines strives to inform their customers about known delays, cancellations, and changes to the flight route in a timely manner. They will contact customers in advance whenever possible, including providing information about changes to the status of a flight to, from, or within the United States within 30 minutes of learning about a cancellation or delay.

In the case of a delay of more than two hours, Austrian Airlines will provide support such as vouchers for snacks, lunch, or a hotel, provided that local conditions allow them to do so. However, if providing such care would lead to further delays, they may not be able to offer this kind of support.

The level of support you receive may also depend on whether you booked a package holiday, as it will then be determined by the rules of the holiday operator. Additionally, all routes operated under public service obligations are excluded from these provisions, in agreement with the relevant authorities.

Austrian Airlines will pay for a hotel if a flight is cancelled

If your flight is cancelled and you are impacted by an unplanned stopover of one or more nights, Austrian Airlines will pay for hotel accommodation and transport between the airport and place of accommodation. This is in accordance with Regulation (EC) No. 261/2004.

If your flight is cancelled and you are not happy with the alternative flight options, you may request a full refund. You can also request a refund for any additional expenses incurred due to the cancellation, such as hotel accommodation. To do so, send the following documents and information using the Austrian Airlines contact form:

• Hotel, transport, and food and drink receipts
• Boarding pass or passenger receipt
• Bank details (IBAN and BIC)

It is important to note that you have up to three years to contact Austrian Airlines and claim any compensation or refunds you may be entitled to.

Austrian Airlines will pay for a hotel if there is an unplanned stopover

Austrian Airlines is committed to treating its customers in a fair, friendly, and timely manner, providing clear information about what they can expect from the airline. This is especially true in the event of irregular operations.

In the case of an unplanned stopover, Austrian Airlines will provide hotel accommodation, as well as transport between the airport and the place of accommodation. This is in line with the airline's commitment to assist customers on the ground in the event of a flight delay.

However, it is important to note that this offer of assistance is subject to local availability and local conditions. If providing such care would lead to further delays, Austrian Airlines may not be able to offer this kind of support. Additionally, routes operated under public service obligations are excluded from this offer.

The airline also strives to ensure the punctual operation of its flights and provides timely notifications about known delays, cancellations, and changes to the flight route.

Austrian Airlines will pay for a hotel if there is a long wait on the tarmac

Austrian Airlines is committed to treating its customers in a fair, friendly and timely manner, and to providing clear information about what they can expect from the airline. This is reflected in its Customer Service Plan, which is separate from the general terms and conditions of carriage for passengers and luggage.

In the event of a long wait on the tarmac, Austrian Airlines will provide complete and timely information about the status of the flight. This could be due to "traffic congestion" in the airspace or quickly changing weather conditions. Passengers will not be kept on board the affected aircraft longer than is absolutely necessary.

If there is a delay of more than two hours, Austrian Airlines will provide support such as vouchers for snacks, lunch or a hotel, provided that local conditions allow them to do so. However, if providing such care would lead to further delays, Austrian Airlines may not be able to offer this kind of support. It is important to note that all routes operated under public service obligations are excluded from this provision.

In summary, Austrian Airlines will make every effort to assist passengers during long waits on the tarmac, including providing information, refreshments, and, if necessary and feasible, accommodation.

Austrian Airlines will pay for a hotel if there are issues with your accommodation due to a delay, missed connection or cancellation

Austrian Airlines will pay for a hotel if there are issues with your accommodation due to a delay, missed connection, or cancellation.

In the event of a delay or cancellation, Austrian Airlines will provide you with hotel accommodation and transport between the airport and the place of accommodation if an unplanned stopover of one or more nights becomes necessary. This is in accordance with Regulation (EC) No 261/2004 of the European Parliament and Council.

If your flight is delayed by more than two hours, Austrian Airlines will also provide support in the form of vouchers for snacks, lunch, or a hotel, provided that local conditions allow them to do so. However, if providing such care would lead to further delays, they may not be able to offer this kind of support.

In the case of a missed connection, Austrian Airlines will rebook you on the next available flight to your destination, and they will also provide meals and hotel accommodation if necessary.

It is important to note that Austrian Airlines will only provide accommodation if the delay, missed connection, or cancellation is due to an issue within their control. If the issue is outside of their control, such as weather conditions, political instability, or security risks, they may not be responsible for providing hotel accommodation.

Frequently asked questions