Ruqayyah Snyder
Austrian Airlines and United Airlines work together closely, with coordinated check-in processes, connecting flights, and frequent traveller programmes. However, it is important to note that if you have booked a United flight that is operated by Austrian Airlines, the rules of Austrian Airlines will apply. This means that you may not be able to select your seat until check-in, and you will need to use the Austrian Airlines website or app to do so.
| Characteristics | Values |
|---|---|
| Flight Information | Austrian Airlines and United Airlines work together to provide a flexible selection of flights to over 500 destinations worldwide, with coordinated check-in processes, connecting flights and frequent traveller programmes. |
| Check-in | Check in with the first airline you are flying with on your trip. You will usually then receive your digital boarding pass that also covers your connecting flight with the partner airline. |
| Travel Classes | United sometimes uses special names for its travel classes. You will, of course, travel in the travel class that you booked – even if United refers to it by a different name. |
| Onboard Services | United has an extensive range of food and drinks on board its domestic and international flights. On board many aircraft, you can also look forward to a comprehensive and up-to-date range of in-flight entertainment with international blockbusters, wi-fi and other services to ensure you have a pleasant journey. |
| Travel Documents | Complete and valid travel documents are essential. All the travel documents you require such as passports and visas are checked from the moment you enter the USA. Find out about the entry requirements for your destination in good time. |
| Check-in and Baggage Check Times | With United, the check-in and baggage drop-off times may vary depending on the location. However, you can usually check in between 24 hours and 90 minutes before departure. |
| Airport Time | Many destinations in the USA require a stopover. You must first collect your checked bags on arrival at your first point of entry at the transfer airport before you check them in again for your connecting flight after border control. Please also check the United baggage regulations. |
| Apps | The United and Austrian apps are your perfect travel companion and will keep you informed about your flight at all times. If you would rather have one app than two, then it is recommended that you use the app of the first airline you are flying with on your trip. |
| Connecting Flight Information | If you are using the United app for your United flight, this is where you’ll find information about your connecting flight at the earliest possible time. Simply take a look in the app after your arrival at the transfer airport and make sure that your device has an internet connection. |
| Delays and Cancellations | In the event of flight delays or cancellations, you will be automatically rebooked by United and Austrian and notified via the contact details you provided (e.g. by email). |
| Missed Connections | If you miss your connecting flight due to a delay, you will usually be automatically rebooked by the airline that caused the delay and also notified accordingly. |
| Upgrades | Please note that you can only obtain an upgrade via miles or eVouchers if your flight booking was made on a United flight number. Upgrades cannot be booked on codeshare flights (Austrian flight numbers). |
| Frequent Flyer Benefits | Benefits for frequent flyers include increased free baggage allowances, priority check-in, free access to exclusive lounges, personal assistance services, and more. |
What You'll Learn
Benefits for frequent flyers in Vienna
Austrian Airlines and United Airlines work closely together, and you can use the United app for your United flight to find information about your connecting flight with Austrian Airlines.
If you are a frequent flyer, you can enjoy valuable privileges at Vienna Airport. This includes increased free baggage allowances, priority check-in, free access to exclusive lounges, and personal assistance services.
Business Lounge Access
At the airport, you have free access to the Business Lounge, which offers a panoramic view of the runway and delicious food and beverage options.
Miles & More Partners Benefits
On flights with Miles & More partners, you can use the Business Class check-in counters and enjoy increased free baggage allowances. You will also be provided with meals and snacks from DoN.
Frequent Traveller Card Benefits
As a frequent flyer with the Senator Gold card, you can enjoy benefits such as First-Class check-in, priority boarding, and access to the Senator Lounge and Star Alliance Gold Lounge. You will also have an enhanced baggage allowance, including the free transport of a golf bag. Additionally, you can reserve a seat in the preferred zone or a privacy seat, subject to availability.
HON Circle Member Card Benefits
As a Hon Circle Member, you enjoy all the benefits of the Senator Gold card, plus exclusive privileges such as a dedicated check-in desk, access to HON Circle Lounges, and a limousine service at Vienna Airport provided by Porsche. You also have the highest priority on the waiting list and can make seat reservations free of charge.
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United and Austrian Airlines' check-in processes
United and Austrian Airlines Check-in Processes
United Airlines and Austrian Airlines offer a range of check-in options to cater to the diverse needs of their passengers. Here is a detailed overview of the check-in processes for both airlines.
Austrian Airlines Check-in Process:
Austrian Airlines provides a seamless and convenient check-in experience for its passengers. The check-in process can be initiated online or via the Austrian Airlines mobile app. Online check-in is available from 47 hours before departure for most scheduled flights and can be accessed using your name, booking code, e-ticket number, or frequent flyer information. The app allows you to book flights, check-in, select your preferred seat, and access your mobile boarding pass. Additionally, you can check in at the airport or the check-in desks at Wien Mitte station the evening before your flight. If you have checked baggage, you can drop it off at the airport after completing the online check-in process.
United Airlines Check-in Process:
United Airlines offers online check-in through their website or mobile app, as well as check-in options at the airport, including self-service kiosks and in-person assistance at the counter. Online check-in is available from 24 hours up to 60 minutes before domestic flights and 90 minutes before international flights. To check in online or via the mobile app, you will need your confirmation number, e-ticket number, or MileagePlus number. After checking in, you can select your seat, add baggage, and receive your boarding pass electronically. If you have checked baggage, you must drop it off at the designated bag drop counter. United Airlines recommends arriving at the airport at least 2 hours before a domestic flight and 3 hours before an international flight to ensure a smooth security screening process.
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Seat selection for United flights on Austrian Airlines
Austrian Airlines and United Airlines work closely together to offer a flexible selection of flights to over 500 destinations worldwide, with coordinated check-in processes, connecting flights, and frequent traveller programmes. However, there have been several complaints about the inability to select seats when booking Austrian Airlines flights through United.
When booking Austrian Airlines through United, you will be assigned a seat, but it may not be the seat you want. One passenger reported that they were assigned a seat in the last row of the plane, which did not recline, and another passenger reported that their pre-booked seats with extra legroom were reassigned to seats at the back of the plane.
To avoid this, it is recommended that you use the airline apps to check in and stay up to date. You should check in with the first airline you are flying with on your trip, and you will then usually receive your digital boarding pass, which also covers your connecting flight with the partner airline. You can then use the app of the first airline to find information about your connecting flight.
If you are using United for your United flight, you will find information about your connecting flight with Austrian in the United app after your arrival at the transfer airport. Alternatively, you can check the departure display screens at the airport, which can often be found directly adjacent to your arrival gate.
If you wish to request an upgrade for your flight with United, please note that you can only obtain an upgrade through miles or eVouchers if your flight booking was made on a United flight number. Upgrades cannot be booked on codeshare flights (Austrian flight numbers). For technical reasons, it is currently not possible to book upgrades on United flights online via milesandmore.com. However, you can request an upgrade by telephone via your local Miles & More Service Team.
If you are unable to select your seat through United, you can try contacting Austrian with your PNR (booking reference), and they will assign seats for you. You can then log in with your reservation number into the Austrian Airlines app and change your seat, with some seats available to change for free.
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United travel classes
United Airlines offers a range of travel classes, each with its own unique features and perks. Here is an overview of the different United travel classes:
United First
United First is the airline's domestic first-class offering. It provides passengers with a premium experience, including spacious seats, enhanced dining options, and priority services.
United Business
United Business is available on transcontinental domestic, Latin American, and Caribbean flights. It offers a more comfortable and exclusive experience, with lie-flat seats, enhanced dining, and improved amenities.
United Premium Plus (premium economy)
United Premium Plus is a separate section of the cabin with larger seats, improved recline, and similar features to domestic first class. It offers a more spacious and comfortable journey.
United Economy Plus
United Economy Plus provides standard economy seats with extra legroom. Passengers can enjoy additional legroom and more space to stretch out during their flight.
United Basic Economy
Basic Economy is United's most affordable option. These tickets usually don't allow seat selection and have restrictions on refunds and changes. Basic Economy passengers can choose their seats during booking or purchase a seat assignment later.
United's travel classes offer varying levels of comfort, amenities, and flexibility. Each class caters to different passenger needs, from those seeking a luxurious experience to those looking for a more economical option. It's important to consider the inclusions and restrictions of each travel class when booking your flight to ensure it aligns with your preferences and requirements.
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United Airlines and Austrian Airlines' apps
The United Airlines and Austrian Airlines apps are designed to be your perfect travel companions, providing you with essential information about your upcoming flights. They offer a range of features to make your travel experience more convenient and enjoyable.
The apps allow you to plan your trip, check-in online, and access various useful services on your travel day. You can also use the apps to stay up-to-date with the latest information about your flight, such as any delays or changes. If you prefer to use just one app, it is recommended to use the app of the first airline you are flying with on your trip.
The Austrian App provides useful information for your trip, such as checking in, accessing your digital boarding pass, and finding reliable information about your connecting flights. It also offers benefits for frequent flyers, including increased free baggage allowances, priority check-in, and access to exclusive lounges.
The United App offers similar features, including online check-in and access to travel information. Additionally, it provides information about connecting flights, especially if you are using the United app for a United flight. The app also provides details about the travel classes offered by United, such as United Polaris and United Premium PlusSM.
Both apps are designed to enhance your travel experience, offering a range of features and benefits to make your journey more enjoyable and convenient. By using these apps, you can easily access important information, plan your trip, and stay updated on any changes or delays to your flights.
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Frequently asked questions
Yes, United Airlines and Austrian Airlines work closely together. You can use the United app for your United flight and this will provide information about your connecting flight.
Check-in times vary depending on location but are usually between 24 hours and 90 minutes before departure. You can check in with the first airline you are flying with on your trip and will then receive a digital boarding pass that covers your connecting flight.
Some airlines assign seats at check-in and some don't. Austrian Airlines does not pre-assign seats. If you check in online as soon as check-in opens, you will be able to select your seat.
Benefits include increased free baggage allowances, priority check-in, free access to exclusive lounges, and personal assistance services.
You can earn miles for every flight with Austrian Airlines, Lufthansa, or SWISS, as well as flights on 35 other airlines. You can also earn miles when shopping for your favourite brands and every time you use your Miles & More credit card.
