Damon Mcknight
International parcels are still being delivered to Australia, but there may be delays due to the COVID-19 pandemic, reduced commercial flights, and increased volume across all networks. DHL Express and UPS Express International are two trusted carriers that have been delivering parcels to Australia for many years and are working to find the fastest and safest routes for parcels during the pandemic. Australia Post offers a range of international sending services, including Courier, Express, Standard, and Economy, and provides an online calculator to estimate postage price and delivery time. However, it is important to note that Australia Post does not accept liability for losses arising from goods that are not cleared through customs, and customers should be aware of any prohibited or restricted goods. Royal Mail Group Ltd also offers international tracked services to deliver parcels to Australia in 5-7 working days, with electronic customs data now mandatory for items sent abroad.
| Characteristics | Values |
|---|---|
| International parcel delivery to Australia | Operational |
| Average delivery time | 4-6 working days (Overseas express service) |
| Average delivery time (within Australia) | 2-4 working days (Australia Post express) |
| Average delivery time (normal standard Australia Post) | 3-12 working days |
| Maximum weight | 20kg |
| Maximum length | 105cm |
| Maximum girth | 140cm |
| Compensation included | Up to $100 |
| Extra Cover | Up to $5,000 |
| Signature on delivery | Not available in all countries |
| Tracking | Not available in all countries |
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What You'll Learn
International parcel delivery to Australia during the COVID-19 pandemic
International parcel delivery to Australia has been impacted by the COVID-19 pandemic, with some changes and delays experienced by customers. While parcels are still being successfully delivered to Australia from overseas, there have been disruptions to normal delivery operations.
Logistics providers in Australia and worldwide are facing challenges due to a significant reduction in commercial flights, which usually carry parcels, and an overall spike in parcel volume. As a result, delivery times have been affected, with Australia Post Express no longer guaranteeing next-day delivery. Customers can expect deliveries to take 2-4 working days for Australia Post Express and 4-6 working days for overseas express services. Normal mail services are experiencing much longer delays.
To ensure the safety of their staff, couriers and postal delivery services have implemented measures to minimise contact. Australia Post Express, for instance, has increased diligence in packing procedures, including disinfecting parcels and packers' hands, which has contributed to longer packing times.
International carriers like UPS Express International and DHL Express are navigating the pandemic's complexities by selecting the safest routes for parcels. DHL Express parcels destined for Japan, the UK, and Europe may go through Singapore or Hong Kong hubs, while packages bound for the USA are sent via UPS International Express.
Despite the challenges, international parcel deliveries to Australia continue, albeit with some delays. Customers are advised to refer to the real-time tracking details provided for their deliveries and stay patient during these unprecedented times.
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Customs forms and prohibited items
When sending international parcels to Australia, it is important to be aware of the customs forms and prohibited items. Customs forms are necessary for all parcels, and providing clear and accurate information is crucial to ensure smooth clearance through customs. Senders can choose to complete their customs forms online or on paper at the post office. The CN23 customs form is specifically required when sending parcels overseas.
The customs declaration form requires a detailed description of the goods being shipped, including what the item is and what it is made of. It is also important to indicate why you are sending the parcel and provide instructions on what to do if it cannot be delivered. Senders are responsible for ensuring their parcels do not contain prohibited or dangerous items, such as explosives, flammables, corrosives, or aerosols. This may include items like perfume or nail polish.
Australia has specific regulations regarding prohibited and restricted items for incoming parcels. While the Australian Border Force aims to protect the country's borders and enable legitimate trade, it is important to note that each country's customs officials have the final say on what goods are prohibited from entry. Therefore, it is advisable to check the prohibited items list for the country you are shipping to.
During the COVID-19 pandemic, international shipping to Australia experienced some disruptions. Logistics providers faced delays due to reduced commercial flights and increased parcel volumes. Australia Post Express temporarily suspended next-day delivery guarantees, with delivery times extending to 2-4 working days. However, they continued to work with trusted carriers like UPS Express International and DHL Express to find the fastest and safest routes for parcels.
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Tracking international parcels
Australia Post
Australia Post offers tracking for international parcels through its MyPost Business service. This allows customers to track their parcels in real-time, receive delivery date estimates, and access proof of delivery. The tracking status 'processing' means that Australia Mail has received and approved the shipping information, but the item has not been scanned yet. If an item is marked as 'possible delay', it has been received by Australia Post but may be delayed for a variety of reasons, such as issues with customs or quarantine authorities.
FedEx Australia
FedEx Australia also offers tracking for international parcels through its mobile app, FedEx Tracking, and website. This allows users to receive updates on their shipments in near real-time, without having to log in. The service also provides delivery date estimates, shipment status, and proof of delivery.
Courier Services
Courier services like DHL Express and UPS Express International also offer international parcel tracking. These couriers provide updates on the fastest and safest routes for parcels, taking into account factors such as reduced commercial flights and country-specific restrictions.
Third-Party Apps
Third-party apps like Parcels App also offer tracking services for international parcels sent to and from Australia. This app is integrated with over 300 postal and express countries, providing push notifications, package updates, and delivery date estimates.
It is recommended to always choose a tracked service when sending or receiving international parcels, especially during times of global pandemics or other unforeseen events that may cause delays.
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Delivery times to Australia
International parcels are still being delivered to Australia, but there may be delays due to the COVID-19 pandemic. All logistics providers in Australia and overseas are experiencing delays to normal delivery timelines. This is due to a drastic reduction in commercial flights, increased security, and a huge spike in volume across all networks.
When shipping internationally to Australia, it is important to note that a lot of goods are banned or restricted from entering the country. It is recommended to check the rules and guidelines for sending to over 220 international destinations, including customs forms, post charges, and size and weight guidelines. Items sent from South Australia, Tasmania, and the Northern Territory must travel interstate before departing Australia, so this should be factored into the delivery time.
On average, from the date of dispatch, overseas shipments are currently taking 6-8 weeks (Standard Shipping); 7-14 working days (Express Shipping); and 3-7 working days (International Courier) to send to international capital cities. Deliveries to remote areas will take longer, depending on how remote the area is.
Courier Select is a tracked courier service sending to Australia, available to customers with NZ Post business accounts.
For deliveries within Australia, Australian Express shipping is currently taking 1-3 working days to city/metro areas, and rural/regional areas will take longer.
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Courier services and postal disruptions
Australia Post offers a range of international sending services, including Courier, Express, Standard, and Economy. International Courier can only be posted from select Post Offices, while International Economy must be posted over the counter at any Post Office.
When sending a parcel overseas, you must include a CN23 customs form. For International Express and International Standard, you can pay for and print a label online with a free MyPost account (including a completed customs declaration form), and post it in a street posting box or at any Post Office. You can also use an online calculator to estimate the postage price and delivery time.
There are disruptions to postal services to various countries, including temporary suspensions to Lebanon, Russia, and Sudan due to transport availability and civil unrest. Other countries, such as the Netherlands, Türkiye, Canada, Panama, Peru, Slovakia, Ukraine, the Democratic Republic of Congo, Morocco, and India, are experiencing delays due to various reasons, including road disruptions, airline disruptions, protests, compliance issues, and emergency measures.
During the COVID-19 pandemic, all logistics providers in Australia and overseas experienced delays due to a reduction in commercial flights and a spike in volume across all networks. Australia Post Express delivery times were extended from next-day delivery to 2-4 working days. DHL Express and UPS Express International are also making choices to ensure the fastest and safest delivery routes for parcels.
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Frequently asked questions
Yes, international parcels are still being delivered to Australia. However, due to the COVID-19 pandemic, there may be delays to normal delivery timelines.
The maximum weight for an international parcel to Australia is 20kg, the maximum length is 105cm, and the maximum girth is 140cm.
Yes, some items are considered dangerous and unsuitable for sending to Australia. It is important to check the customs guidelines for prohibited and restricted goods.
