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Virgin Australia is a great option for travellers looking for a comfortable, stylish, and cost-effective way to fly. With a fleet of modern Boeing, Airbus, and Embraer aircraft, Virgin Australia serves over 35 domestic and international destinations across Australia, Asia, and the Pacific. The airline offers flexible payment options, a generous luggage allowance, and a variety of travel classes to suit different preferences and budgets. In addition, Virgin Australia provides excellent customer service, with a friendly crew that has been named the World's Best Cabin Crew by AirlineRatings.com for five consecutive years. The airline also prioritises sustainability and is committed to reducing its carbon footprint.
| Characteristics | Values |
|---|---|
| Number of Destinations | Over 35 domestic and international destinations across Australia, Asia, and the Pacific |
| Partner Airlines | Virgin Atlantic, Singapore Airlines |
| Frequent Flyer Rewards | Velocity Frequent Flyer, Flying Club |
| Aircraft | Modern Boeing, Airbus, and Embraer |
| Luggage Allowance | 7 kg carry-on and 23 kg checked bag included in Economy |
| Economy Options | Economy, Economy X for extra legroom, Economy Lite |
| Business Class | Available on select international routes |
| Payment Options | Afterpay, MixPay |
| In-flight Entertainment | Available |
| Snacks | Complimentary snacks and drinks |
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What You'll Learn
- Virgin Australia covers over 35 destinations across Australia, Asia and the Pacific
- The airline offers a range of flexible payment options to suit your budget
- Virgin Australia provides a generous luggage allowance
- The airline has won awards for its crew and customer service
- Virgin Australia offers a range of perks through its Velocity Frequent Flyer program
Virgin Australia covers over 35 destinations across Australia, Asia and the Pacific
Virgin Australia offers an extensive network of domestic and international destinations, covering over 35 destinations across Australia, Asia, and the Pacific. With Virgin Australia, you can explore vibrant cities, breathtaking natural wonders, iconic metropolises, pristine beaches, and hidden gems off the beaten path.
In Australia alone, Virgin Australia flies to over 30 destinations, allowing you to discover the diverse landscapes and experiences the country has to offer. Whether you're seeking a family adventure in the rugged outback, a relaxing getaway on a remote island, or a chance to unwind in pristine rainforests, Virgin Australia can take you there.
For international travellers, Virgin Australia provides flights to a number of destinations in Asia and the Pacific. Explore the beauty of Bali, Indonesia, or discover the charm of New Zealand and the Pacific Islands. With agreements and partnerships with various airlines, including United Airlines, Qatar Airways, Singapore Airlines, and Air Canada, Virgin Australia offers even more possibilities for your travel plans.
Additionally, Virgin Australia enhances your travel experience with its Flying Club programme. Earn Virgin Points and Tier Points on your flights, unlocking benefits such as lounge access and the ability to redeem points for reward flights. The more you fly with Virgin Australia, the faster you progress through the tiers, earning more rewards and privileges along the way.
So, whether you're travelling for business or leisure, let Virgin Australia be your passport to extraordinary adventures and turn your wanderlust into reality.
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The airline offers a range of flexible payment options to suit your budget
Virgin Australia offers a range of flexible payment options to suit your budget. The airline provides various fare types, such as Economy Lite, Economy Choice, Economy Flex, and Business, for domestic, international short-haul, and long-haul flights. While Economy Lite fares are cheaper, they lack flexibility, as cancellations are not permitted, and changes come with additional fees. On the other hand, Flex fares offer more flexibility, allowing for cancellations and changes with fewer fees.
Virgin Australia also has payment options for card payments, PayPal, and PayPal Pay in 4. Additionally, they have partnered with Zip, allowing customers to book now and pay later with flexible weekly, fortnightly, or monthly repayments from as little as $10 a week. PayID is another payment method available, which is free of charge and secure for bookings in Australian dollars from Australian bank accounts.
For those who prefer to make bookings over the phone, the Virgin Australia Guest Contact Centre is available every day from 5 am to 11 pm AEST. A fee of AUD40 is charged when using this service to make, change, or cancel a booking.
Virgin Australia also has a rewards program called the Flying Club, where members can earn Virgin Points and Tier Points on flights. These points can be redeemed for rewards like free flights, with the number of points required depending on the cabin and route distance. Gold-tier members enjoy additional benefits, such as lounge access for domestic flights within Australia.
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Virgin Australia provides a generous luggage allowance
In addition to the standard baggage allowance, Virgin Australia also offers perks for families travelling with infants or children. These passengers are entitled to bring infant and child items as checked baggage free of charge, ensuring that families have what they need during their journey. This includes an extra 7 kg bag for infants sitting on their lap, which can hold items like nappies and baby food.
For those who require more baggage than their fare allows, Virgin Australia provides options to purchase additional baggage. This can be done online or by contacting the Guest Contact Centre. However, it's important to be mindful of potential fees for excess baggage, which vary depending on the flight's origin. For instance, an additional piece of baggage on a flight departing Australia would incur a fee of AUD 160.
Velocity Silver, Gold, and Platinum members also enjoy additional baggage allowances. These perks vary depending on the operating carrier, and members can refer to their Velocity status page for more information. Moreover, Virgin Australia offers the convenience of tracking checked baggage through the Virgin Australia app, providing peace of mind for passengers.
Overall, Virgin Australia's generous luggage allowance ensures that passengers can travel with the comfort and convenience of having their necessary belongings with them. The airline's flexibility and range of options cater to diverse travel needs, enhancing the overall flying experience.
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The airline has won awards for its crew and customer service
Virgin Australia has won numerous awards for its crew and customer service. The airline has been consistently recognised for its outstanding service and commitment to providing a superior travel experience for its customers.
One of Virgin Australia's most notable achievements is its consecutive wins for "Best Cabin Crew" at the Airline Excellence Awards. In 2024, the airline won this award for the sixth time, and in 2025, it took home the same award for the seventh consecutive year. The Airline Excellence Awards are judged by industry experts with over 200 years of combined aviation experience, making this recognition a true testament to the airline's exceptional cabin crew.
Virgin Australia has also been honoured with the "Best Airline Staff Service" award multiple times at the prestigious Skytrax World Airline Awards. This award recognises the airline's overall service performance across ground and cabin crew and is a true reflection of Virgin Australia's commitment to excellence. The Skytrax awards are particularly noteworthy as they are based on millions of customer votes from around the world, showcasing the airline's dedication to customer satisfaction.
In addition to these prestigious accolades, Virgin Australia's Velocity Frequent Flyer program has consistently won awards for its customer-centric approach. At the Freddie Awards, the program has been recognised multiple times for "Best Customer Service" and "Best Redemption Ability" in the Middle East and Asia/Oceania region. This demonstrates Virgin Australia's commitment to providing a rewarding and flexible loyalty program for its frequent flyers.
The airline's dedication to catering to diverse travellers has also been acknowledged. In 2013, Virgin Australia was named the "best airline for children" by Australian family travel magazine, "Out & About with Kids." This recognition highlighted the airline's efforts to cater to the needs of families, offering affordable fares, excellent facilities, and inflight entertainment suitable for all ages.
Virgin Australia's success in crew and customer service awards is a testament to the airline's unwavering dedication to delivering exceptional travel experiences. Through their hard work and unique Virgin flair, the airline's staff consistently raise the bar in the highly competitive travel industry.
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Virgin Australia offers a range of perks through its Velocity Frequent Flyer program
Velocity Points can be earned through everyday activities, such as shopping at the Velocity e-Store, which offers a wide range of products, including fresh flowers, perfume, and beauty products. Members can also earn points by flying with Virgin Australia or its partner airlines, with the ability to earn Virgin Points on Virgin Australia flights. These points can then be redeemed for rewards such as flights, flight upgrades, car hire, hotels, products, and even wine. The program also offers family perks, such as Family Pooling, Points Transfer, and Parental Pause, making it a great option for families.
Additionally, Velocity Frequent Flyer members can enjoy benefits such as lounge access when travelling domestically within Australia on Virgin Australia-operated flights. Gold-tier members are also eligible for partner airline benefits, allowing them to travel on any Virgin Australia-operated service in any cabin class. The program also makes it easy for members to earn and redeem points for their dream rewards, with over 70 program partners and 200 e-Store partners to choose from.
Virgin Australia also offers a range of fare options, including Economy Lite, Economy Choice, Economy Flex, and Business class, providing flexibility and choice for its customers. With flights to over 35 destinations across Australia, Asia, and the Pacific, Virgin Australia provides a stylish and comfortable travel experience, whether you're flying for business or leisure.
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Frequently asked questions
Virgin Australia has been flying Aussies across the country and beyond since 2000, bringing a fresh, affordable option to the skies. The airline offers a huge fleet of modern Boeing, Airbus, and Embraer aircraft, with flexible payment options, a generous luggage allowance, and comfortable seating.
Virgin Australia offers a range of perks designed to make flying more rewarding. These include the Velocity Frequent Flyer rewards program, where members can earn Velocity Points when booking with Mix and Match and flying with Virgin Australia or select partner airlines. As you climb the membership tiers, you unlock additional benefits such as bonus points, priority check-in and boarding, lounge access, and complimentary baggage allowances.
Virgin Australia flies to over 35 domestic and international destinations across Australia, Asia, and the Pacific, including New Zealand, Indonesia, and the Pacific Islands.
