Leslie Massey
Australian Fleet Sales, a car dealership, changed its name to OzCar. The company has received mixed reviews, with some customers reporting issues with their after-sales service and unethical sales techniques. However, others have praised the company for its friendly staff and helpful service.
| Characteristics | Values |
|---|---|
| Australian Fleet Sales changed its name to | OzCar |
| Reason for the name change | To distance themselves from the old dodgy name |
| Website | ProductReview.com.au |
| Reviews | Mixed |
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What You'll Learn
Australian Fleet Sales is now OzCar
Australian Fleet Sales, now OzCar, is a car dealership that has received mixed reviews. Some customers have praised the company for their friendly staff and great service, with one customer saying that the team did "everything they could to help [them] get the car [they] wanted". However, other reviews have been more critical, with some claiming that the company uses unethical sales techniques and provides poor after-sales service.
The change from Australian Fleet Sales to OzCar may have been a strategic decision to improve the company's reputation and distance themselves from any negative associations with the old name. This is supported by one reviewer, who commented that distancing themselves from the old name would help the company.
Despite the name change, it appears that the company still faces some criticism for its sales techniques and after-sales service. One reviewer, who purchased a car just before the company transitioned to OzCar, complained about the lack of warranty. They stated that Australian Fleet Sales only offered a 3-month warranty, while OzCar offers a 12-month warranty. This created a challenging situation for the customer, who felt they had been misled.
Overall, the name change from Australian Fleet Sales to OzCar may have been an attempt to improve the company's image and distance themselves from negative reviews. However, it seems that the company still has work to do to improve its reputation and ensure positive customer experiences.
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Poor after-sales service
Australian Fleet Sales, now OzCar, has received mixed reviews for its after-sales service. While some customers have praised the company for its friendly staff and helpfulness in finding the right car, others have complained about poor after-sales service, unethical sales techniques, and issues with warranties.
One customer review mentions that while the lead-up service was great, the after-sales service was lacking. The customer was promised a nudge bar but was provided with a cheap alternative that they did not want. They also experienced delays in receiving parts and the car was delivered without being detailed and was unroadworthy, missing wiper blades. Despite contacting customer relations, the issue was not resolved.
Another reviewer mentioned that the sales team refused to provide the fine details and terms and conditions of the purchase before signing the contract, which is essential information for any buyer. The reviewer also accused the company of using guilt trips as a sales technique, which is a concerning tactic.
Warranties have also been a point of contention, with one customer experiencing issues with their car soon after purchase and feeling disappointed with the lack of warranty coverage. The issue of warranties is further complicated by the transition from Australian Fleet Sales to OzCar, with some customers losing their warranty in the process.
It is worth noting that there are also positive reviews for OzCar, previously Australian Fleet Sales, with some customers highlighting the great service they received and their satisfaction with their car purchases. However, the negative reviews regarding after-sales service highlight areas where the company could improve to ensure a better and more consistent customer experience.
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Unethical sales techniques
Australian Fleet Sales, now OzCar, has received mixed reviews for its sales practices. While some customers have praised the company for its friendly staff and helpful service, others have criticised the company for its unethical sales techniques and poor after-sales service.
One common complaint is that the company's sales team uses high-pressure sales tactics, including guilt-tripping potential customers into buying without providing all the necessary information or disclosing the terms and conditions of the sale. There have also been allegations of the company's sales team pushing customers towards excessively expensive car loans that the customers are then unable to repay, leading to vehicle repossession.
In addition to aggressive sales tactics, Australian Fleet Sales has also been criticised for its poor after-sales service, including failing to provide promised accessories and delivering vehicles that do not meet road safety standards. Customers have also reported issues with the quality of vehicles, including problems with suspension and missing parts.
The company's response to customer complaints has also been a point of contention, with some customers reporting that their concerns were not adequately addressed by the company's customer relations team. Overall, while some customers have had positive experiences with Australian Fleet Sales, the company's sales and after-sales practices have been a source of significant concern for many.
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Lack of transparency
Australian Fleet Sales, now OzCar, has received mixed reviews for its services. While some customers have praised the company for its friendly staff and helpful service, others have criticised the company for its lack of transparency in sales practices.
Some reviewers have accused Australian Fleet Sales of refusing to provide essential details about the terms and conditions of their purchases before signing. In one instance, a customer claimed that the company would not disclose the interest rates associated with their loan until after they had signed the purchase order. This lack of transparency has led to accusations of unethical business practices, with some reviewers claiming that the company prioritises sales and commissions over the best interests of its customers.
In addition to concerns about transparency, some customers have also reported issues with the quality of their purchases and poor after-sales service. One reviewer mentioned that they had to wait three weeks for a part that was supposed to take a day to arrive. Another reviewer claimed that their car was delivered without being detailed and was found to be unroadworthy, despite the company's promise of a 191-point check.
The change from Australian Fleet Sales to OzCar could be seen as an attempt to distance themselves from these negative associations and improve their public image. By rebranding, the company may be seeking to address the concerns raised by customers and present themselves as a more trustworthy and reliable business.
While the name change might indicate a shift towards better business practices, it is essential to examine whether concrete improvements have been made to address the issues raised by customers. This includes ensuring that sales staff act in the best interests of their customers and providing honest and transparent information about the products and services on offer.
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Poor customer relations
Australian Fleet Sales, now OzCar, has received mixed reviews for its customer service. While some customers have praised the company for its friendly staff and helpful service, others have complained about poor after-sales service and aggressive sales techniques.
Some customers have reported that the company's sales team was pushy and unethical, refusing to provide important details about the terms and conditions of purchases until after they had signed a contract. One reviewer claimed that the company's sales team used guilt trips and other manipulative tactics to pressure them into buying a car. Another reviewer warned that the company would get customers to agree to extremely high-interest rates, resulting in some young people getting signed up to loans they couldn't afford to repay.
Other customers have reported issues with the quality of the cars they received, with one reviewer stating that their car was unroadworthy upon delivery, despite the company's promise of a 191-point check. This customer also reported that the company failed to deliver on promises made before the sale, such as providing a specific type of nudge bar.
Some reviewers have also expressed frustration with the company's customer service team, claiming that they were unhelpful and uninterested in resolving issues. One customer reported that they had to drive to a different location than promised to get accessories fitted, and when they complained, the customer service team was unresponsive.
While some customers have had positive experiences with Australian Fleet Sales, the negative reviews highlight a pattern of poor customer relations, including pushy sales tactics, a lack of transparency, and unresponsive after-sales service.
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Frequently asked questions
Australian Fleet Sales changed their name to distance themselves from their old dodgy name and reputation.
The new name of Australian Fleet Sales is OzCar or OZ Cars.
The customer service phone number for Australian Fleet Sales is 9794 2552.
The warranty period for cars sold by Australian Fleet Sales is 3 months. However, some reviewers mentioned that Oz Cars offers a 12-month warranty.
Australian Fleet Sales has received mixed reviews. While some customers have reported positive experiences, others have complained about poor after-sales service, unethical sales tactics, and issues with their purchases.
