Lyla Lindsey
Austrian Airlines offers a variety of options for seat selection, depending on the type of flight and the passenger's preferences. For passengers who value having their preferred seat, Austrian Airlines allows seat reservations for a fee, which can be made online or via telephone. However, some passengers may prefer to wait until check-in, as free seat selection becomes available 47 hours before departure. Additionally, certain passengers, such as those travelling with children or with disabilities, are entitled to free advance seat reservations on flights to and from Italy.
| Characteristics | Values |
|---|---|
| Reservation options | Reserve your seat when you confirm your flight (24 hours prior to flight time) or pay $35 to reserve your seat in advance |
| Reservation fees | $35 |
| Reservation refund | If you cancel, the amount paid for the seat reservation will not be refunded |
| Reservation refund exception | If your preferred seat is not available due to the cancellation of a flight or an involuntary rebooking to another flight, Austrian will refund the amount paid |
| Codeshare ticket reservation | Call Austrian Airlines to reserve your seat |
| Group reservation | If more than nine people are travelling on the same booking, the preferred seat can be reserved for each member |
| Free reservation | If you are travelling with a child between the ages of two and 12 years and/or you are a passenger with a disability or accompanying a passenger with a disability, you are entitled to a free advance seat reservation |
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What You'll Learn
Booking through United Airlines
If you booked a United Airlines flight that is operated by Austrian Airlines, you may have to contact United first to reserve your seat. You can try to reserve your seat on the United website or app, or through your travel agent. However, if you are unable to do so, you may need to call Austrian Airlines directly to reserve your seat. Ask United for your Austrian record locator number, which can be found under your reservation in United. This will allow Austrian Airlines to locate your booking and assign you a seat.
It is important to note that seat assignments are not guaranteed, even after booking, and may change due to schedule changes, equipment swaps, or other unforeseen circumstances. If you have a basic economy ticket, you may not be able to select your seat for free, and you may have to pay extra to choose a seat or wait until check-in for a random assignment. Charges for seat selection vary by ticket type and seat, with preferred seats starting at $24 for standard economy and $36 for basic economy.
If you have booked a premium ticket, such as Premium Plus, first, or business class, you can usually choose any seat within the cabin at no additional cost. Additionally, United elite members may receive access to better seats without paying extra. To ensure that you are seated with your travel companions, it is recommended to book under the same reservation. United will try to accommodate your preference, but it is not guaranteed.
Overall, while booking through United Airlines, the process of reserving your seat on an Austrian Airlines flight can be a bit confusing. It may require contacting both United and Austrian Airlines, and there may be additional charges depending on your ticket type. It is recommended to reach out to their customer support for more personalized assistance.
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Codeshare issues
When booking a codeshare flight, you may encounter issues with seat reservations. This is because codeshare flights are often operated by a different airline than the one with which the flight was booked. For example, a flight may be booked through United Airlines but operated by Austrian Airlines. In this case, passengers may not be able to reserve their seats on either the United or Austrian websites.
To resolve this issue, passengers are advised to contact the operating airline directly. In the given example, this would involve calling Austrian Airlines or United Airlines to reserve a seat. Some sources suggest obtaining the record locator or confirmation number from the booking airline's website and then using this to select a seat on the operating airline's website. This method may not always work, however, and passengers may still need to call the airline to reserve their seat.
It is worth noting that some airlines charge a fee for advance seat reservations, and this fee may vary depending on the seat location and the airline's policies. Additionally, some airlines only allow advance seat selection for certain fare classes. Therefore, it is recommended to clarify these details with the airline before assuming that seat reservations are included in the ticket price.
In the case of codeshare flights, it is important to understand the policies of both the booking and operating airlines to ensure a smooth experience when reserving seats. While it may be more convenient to book through a familiar airline, passengers should be aware that they will likely need to interact with the operating airline to resolve certain issues, such as seat reservations.
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Online check-in
Passengers can check in online via the Austrian Airlines website or mobile app. They will need their name and 6-digit booking code, their 13-digit e-ticket number, or their frequent flyer programme details. Passengers can also identify themselves by selecting their flight.
During online check-in, passengers can view the seat map and choose their preferred seat, including window, aisle, or seats with extra legroom. Passengers can reserve their preferred seat up to a year in advance. For long-haul flights, Austrian Airlines charges a fee of at least 35 EUR or $35 for seat reservations.
The check-in deadline for economy class passengers on domestic flights is 45 minutes before departure, while for international flights, it is 45-75 minutes before departure, depending on the route. Business class passengers on domestic flights must check in by 30 minutes before departure, and for international flights, the deadline is 30-75 minutes, depending on the route.
It is important to note that due to government regulations, passengers travelling to or from the USA will not receive their boarding passes until 24 hours before departure. However, they can still check in, select their seats, and add extras to their trip online 47 hours before departure.
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Cost of seat reservation
The cost of reserving a seat on Austrian Airlines depends on several factors, including the route, the type of ticket purchased, and the time of reservation. While some passengers may be eligible for free seat reservations, others may have to pay a fee.
For flights to and from Italy, Austrian Airlines adheres to the Italian Civil Aviation Authority (ENAC) regulations, which state that passengers travelling with children between the ages of two and twelve or passengers with disabilities (or those accompanying them) are entitled to free advance seat reservations. Groups of more than nine people travelling on the same booking can also reserve preferred seats for each member without additional charges.
In some cases, seat reservations may be included in the ticket price or offered as a complimentary service by the airline. However, if you have a basic ticket or are travelling on a route where seat reservations are not typically included, you may need to pay a fee to select your seat in advance. This fee can vary depending on the seat location and the time of reservation.
According to a passenger's report on TripAdvisor, they were informed that they could pay $35 to reserve their seat in advance or wait until 48 hours before flight time to select a standard seat for free. This suggests that the cost of seat reservations may depend on the demand for specific seats and the proximity to the departure date.
It is worth noting that seat reservations are subject to availability, and your preferred seat may not always be available, especially if you are booking close to your travel date. Additionally, if you need to rebook your flight, the policies regarding the refund or transfer of your seat reservation fees may vary depending on the circumstances. Therefore, it is recommended to review Austrian Airlines' policies and contact their customer service team for the most accurate and up-to-date information regarding the cost of seat reservations for your specific flight.
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Refunds
If Austrian Airlines cancels your flight, your advance seat reservation is refundable. In the event of an involuntary rebooking to another flight, Austrian Airlines will refund the amount paid for the seat reservation. You can request a refund by completing the "Seat Reservation – Refund" form.
It's important to note that advance seat reservations alone are generally non-refundable, even if you cancel your flight. However, if the fare conditions allow, you may obtain a refund for your advance seat reservation along with a flight cancellation for Allegri Business Class and First Class seats.
If you change your flight but the route remains the same, you can transfer your advance seat reservation to the new flight. If your original seat category is unavailable, you can rebook to a lower seat category free of charge. The price difference is non-refundable but can be used for a later rebooking to a higher seat category. Alternatively, you can pay the price difference to rebook to a higher seat category.
Additionally, if you only use part of your ticket, the advance seat reservation is non-refundable. For example, if you book BUD-FRA-NYC but only travel the BUD-FRA segment, you will not receive a refund for the advance seat reservation.
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Frequently asked questions
If you booked your flight through another airline, you may not be able to reserve your seat online. You will need to contact Austrian Airlines directly to reserve your seat.
You can reserve your seat by calling Austrian Airlines or booking online through their website.
You can reserve your seat up to a year in advance.
The price of a seat reservation starts at €35 per seat, depending on the selected seat category.
