
Qantas Airways is a popular airline for travel between the United States and Australia. Qantas offers various deals and discounts, such as the ability to earn and use Qantas Points and Status Credits on eligible flights. Qantas also has a Price Promise feature, where customers can claim a refund if they find a lower fare for an identical Qantas flight on a competitor's website. Qantas fares for flights between the US and Australia may be relatively low due to factors such as flexible dates, cabin class, and competition from other airlines. Additionally, Qantas has a significant market share in Australia, with 65% of flights operating from the five capital cities.
| Characteristics | Values |
|---|---|
| Qantas Frequent Flyers | Can earn and use Qantas Points and Status Credits on eligible flights |
| Price Promise | Qantas promises to match the price of a lower comparison fare for the identical Qantas flight |
| Fare rules | Vary between flights; schedules are subject to change |
| Payment options | BPAY, PayID, Qantas-issued UATP, and others |
| Booking with Qantas Points or Flight Credit | May be more expensive than other payment methods |
| Business class | Significantly more expensive than economy class |
| Competition | Qantas controls 65% of the market share in Australia's five capitals |
What You'll Learn
- Qantas Frequent Flyers can earn and use points and status credits on eligible flights
- Qantas' Price Promise: if you find a lower fare, you can claim a refund
- Qantas' market share in Australia: it holds 65% of the market, so prices remain high
- Qantas' international flight capacity: it may not match demand until 2028, affecting prices
- Qantas' business class: corporate accounts often pay for these tickets, so prices remain high

Qantas Frequent Flyers can earn and use points and status credits on eligible flights
The number of points and status credits earned depends on where you fly, your choice of airline, and the fare purchased. The more flexible the fare and the more premium the cabin, the more you earn. Qantas Frequent Flyers can use the Frequent Flyer Earn Category tables to locate the table for the carrier airline and find the booking class. This information can be found on the airline ticket and/or boarding pass.
Qantas Frequent Flyers can also use the Qantas Points calculator to work out how many base points will be earned for travel on Qantas and Jetstar flight numbers, as well as partner airline flight numbers. The calculator can also be used to determine the number of points needed to request a Classic Upgrade Reward on your next flight.
Classic Upgrade Rewards are available on Classic Flight Rewards in Economy and Premium Economy and eligible paid and confirmed Qantas domestic and international flights, with a Qantas (QF) flight number on the ticket. Classic Upgrade Rewards are subject to capacity controls and availability is limited. They may also be requested on eligible Points Plus Pay bookings but are not available on certain international airfares.
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Qantas' Price Promise: if you find a lower fare, you can claim a refund
Qantas offers a Price Promise policy that guarantees customers the best fare for their flight. This means that if you find an identical Qantas flight with the same conditions for a lower fare than what you originally booked, Qantas will match the lower fare and refund you the difference after your trip.
To be eligible for a refund under the Price Promise policy, you must meet the following criteria:
- You must have purchased a Qantas flight in full on qantas.com or the Qantas App in Australian dollars (AUD), without using Qantas Points or a Flight Credit.
- The lower comparison fare must be for the identical Qantas flight (with a QF flight number) on the same date, with the same inclusions (e.g., cabin and checked baggage allowances) and no hidden or additional fees.
- The comparison fare must be publicly available on the same calendar day as you booked with Qantas and be sold by an Australian online travel agency operating under an active ABN/ACN.
To submit a Price Promise claim, you must provide a screenshot of the competitor's website showing the lower fare, along with the Qantas booking reference and the last name of one of the travelling passengers. The claim must be submitted by midnight (AEST/AEDT) on the same calendar day that you made and paid for your booking.
It is important to note that claims under the Price Promise will not be accepted if they are the result of errors, made fraudulently, or in bad faith. Additionally, prices for Qantas flights are not guaranteed until payment is made, and fares may not be available on all flights or days.
Qantas also offers other benefits when booking on their website or through their app, including no booking fees and greater flexibility. Qantas Frequent Flyers can also earn and use Qantas Points and Status Credits on eligible flights.
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Qantas' market share in Australia: it holds 65% of the market, so prices remain high
Qantas Airways Ltd is Australia's largest domestic airline, with the highest market share in the country. Qantas has historically pursued a strategy of maintaining a 65% share of the domestic market, but it abandoned this approach in May 2014. Despite this, Qantas remains the market leader, with Virgin Australia Holdings Ltd as its closest competitor. Qantas has reported record profits since it shifted away from its previous strategy, indicating that its current market share may be higher than 65%.
Qantas has a strong presence in the Australian market, and its market power has resulted in high prices for consumers. The airline has been able to maintain high prices due to its dominant position and the high level of competition in the industry. Qantas's market power has also allowed it to influence the overall market, with its decisions impacting competitors and affecting industry revenue volatility.
Qantas has a complex pricing strategy that involves various factors. The airline offers different fare types and booking classes, with status credits and other incentives available for frequent flyers. Qantas's dynamic pricing model takes into account factors such as fuel costs, economic growth, consumer spending, and business confidence. These factors influence the airline's capacity planning and revenue management strategies.
Qantas's international unit revenue increased by 4.4% in the first quarter due to a weak Australian dollar and competitors cutting capacity. However, the airline has also faced challenges, such as the impact of unrest in Hong Kong and weaker freight demand, resulting in higher costs and lower profits. Qantas's total fuel bill for fiscal 2020 was expected to be A$4.05 billion, a significant increase from the previous year.
Despite these challenges, Qantas has maintained its strategic position in the market. The airline has focused on managing capacity and matching its rivals' moves to maintain its market share. Qantas's domestic capacity increased by 0.5%, and it planned to further raise capacity to match its competitors. This strategy of adapting to market conditions while maintaining a strong market share has allowed Qantas to keep prices relatively high compared to other carriers.
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Qantas' international flight capacity: it may not match demand until 2028, affecting prices
Qantas has been making adjustments to its flight capacity since the beginning of the COVID-19 pandemic in 2020. In May 2020, the airline was only flying a handful of international flights each month and about 160 services within Australia each week. Qantas's CEO, Alan Joyce, stated that the airline could have half of its domestic fleet in the air by July 2020 if demand increased. Joyce also mentioned the possibility of offering extremely low airfares to encourage people to fly despite their COVID-19 concerns.
In 2022, Qantas made further adjustments to its capacity in response to the highly infectious Omicron variant. The airline announced that it would operate 70% of its pre-COVID-19 domestic capacity in the third quarter of 2022, down from its previous forecast of 102%. Qantas also stated that it would be flexible and increase capacity if demand improved earlier than expected.
Despite these challenges, Qantas posted a record $2.47 billion profit for 2022-23. However, an inquiry by the Reserve Bank found that Qantas's decision to reduce its domestic flight capacity and increase airfares during this period may have contributed to inflation and influenced the Reserve Bank's decision to raise interest rates. Allan Fels, who chaired the inquiry, noted that Qantas's ability to reduce supply while increasing prices and maintaining market share may have impacted inflation expectations.
Looking ahead, it is unclear when Qantas's international flight capacity will match pre-pandemic levels. While the airline has expressed interest in promoting domestic tourism and capturing a share of the expected domestic tourist boom, it may take time for Qantas to restore its full fleet and employee base. As of May 2020, the majority of Qantas's 30,000 employees were on leave, and the airline was dealing with financial losses. Therefore, it is possible that Qantas's international flight capacity may not match demand until 2028 or beyond, affecting prices and availability for travellers.
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Qantas' business class: corporate accounts often pay for these tickets, so prices remain high
Qantas Business Rewards is a program that allows small to medium businesses to earn Qantas Points when flying and buying. Businesses can earn and use Qantas Points on everyday business expenses such as flights, car hire, hotels, insurance, and loans. A one-off joining fee of $89.50 is inclusive of any applicable GST and may be varied by Qantas from time to time. Qantas Points for business are offered under the Qantas Terms and Conditions, and earning thresholds apply.
The number of Qantas Points earned in Qantas Business Rewards is calculated by applying the percentage Earn Rate to the number of Qantas Points earned by a Bronze Qantas Frequent Flyer member in each respective booking class. To transfer or directly redeem Qantas Points from a Qantas Business Rewards Account for Classic Flight Rewards, a Business Account must have a balance of at least 3,000 Qantas Points. You must be a Qantas Frequent Flyer member to earn, transfer, and redeem Qantas Points as an individual. A joining fee may apply, and membership and Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions.
For larger companies that fly a lot, Qantas offers customized deals and dedicated account managers who can help shape travel policies and drive savings for the business. Qantas Business Rewards Members can save up to 10% on selected flights. However, savings are available exclusively to Qantas Business Rewards Members on selected fares only and do not apply to taxes, fees, and carrier charges.
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Frequently asked questions
Qantas fares from the US to Australia are not always low. Fares depend on various factors, such as the cabin, the inclusions, and the time of booking. Qantas offers deals and discounts to its Frequent Flyers, and passengers can also earn and use Qantas Points.
To get the lowest fares, it is advisable to book in advance and pay using BPAY or PayID. Qantas also offers a ''Flexible with dates' option to help passengers find the best airfare.
One way to save money on Qantas flights is to opt for economy class, as business class tends to be significantly more expensive. Additionally, passengers can consider using Qantas Points or a Flight Credit to book their flights.

