Lexi Webster
Austrian Airlines, which is part of the Lufthansa Group, operates out of Heathrow Terminal 2, which mainly deals with flights to European destinations. Terminal 2 also operates a few long-haul flights. Check-in is located on the top floor of Terminal 2, while Flight Arrivals are located on Level 1 and Flight Departures can be found on Levels 4 and 5.
| Characteristics | Values |
|---|---|
| Terminal | 2 |
| Check-in | Level 5 |
| Flight Arrivals | Level 1 |
| Flight Departures | Level 5 and Level 4 (Gates A1-A26) |
| Information points | Level 5 Check-in, Level 5 Departures, Level 4 Departures |
| Help Point | Terminal 2B |
| Airport Information desk | Arrivals near the International Arrivals entrance |
| Meeting point | Level 5 Check-in, Level 1 Arrivals |
| Left luggage facilities | Excess Baggage Company, located in the Arrivals hall |
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What You'll Learn
Austrian Airlines uses Heathrow Terminal 2
Check-in for Austrian Airlines is located on Level 5 of T2, with Arrivals on Level 1 and Departures on Levels 4 and 5. There are information points on Level 5 to the sides of both entrances, and on Level 4 Departures on the route to the Plaza Premium Lounge. A Help Point is available in Terminal 2B, and there is an Airport Information desk in Arrivals near the International Arrivals entrance.
If you are meeting someone arriving on an Austrian Airlines flight, the meeting point is located in Level 1 Arrivals, near the central seating area, opposite International Arrivals.
If you are transferring between terminals, it is a simple process. Terminal 3 is less than a 10-minute walk from T2 via a pedestrian underpass.
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Terminal 2 deals with European flights and a few long-haul
Terminal 2 at Heathrow Airport, also known as The Queen's Terminal, is the airport's newest terminal, opening in 2014. The terminal is split into two sections, Terminal 2A and Terminal 2B, and deals with European flights and a few long-haul. All European carriers except Icelandair use Terminal 2A to board and disembark passengers. The terminal is designed to produce 40% fewer carbon dioxide emissions than the buildings it replaced, with 20% of this target being achieved through energy efficiency design technology elements. These include high levels of insulation, a comprehensive colour-changing LED lighting installation, and extensive natural lighting. Terminal 2 also features large north-facing windows in the roof, which flood the building with natural light, reducing the need for artificial lighting without generating excess heat. In addition, photovoltaic (solar) panels on the roof further reduce the building's dependency on energy supplies.
The original Terminal 2, also known as the Europa Building, opened in 1955 as Heathrow's first terminal. It was designed by Frederick Gibberd, who also designed the adjacent Queens Building. Over its lifetime, the old Terminal 2 saw 316 million passengers pass through its doors. Despite renovations and upgrades over the years, the building became increasingly unserviceable and closed in 2009. The new terminal was designed by Luis Vidal + Architects and built by a joint venture between Ferrovial and Laing O'Rourke. The first phase of the project, which began in 2009 and was completed in June 2014, involved the demolition of the old terminal and the construction of half of the main terminal building, as well as the completion of the 522-metre satellite building, Terminal 2B. The second phase of the project, which will involve the construction of the second half of Terminal 2, is due to begin after the demolition of Terminal 1.
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Check-in is located on the top floor of Terminal 2
If you are flying with Austrian Airlines, you will be using Heathrow's Terminal 2. This terminal mainly deals with flights to European destinations, but there are also a few long-haul flights.
Check-in for Terminal 2 is located on the top floor, known as Level 5. This is also where you will find the Departures area, with information points to the left and right as you exit from Security. If you need to check any information before you go through Security, there are also information points on Level 5 to the sides of both entrances.
If you are arriving at Terminal 2, you will find the Arrivals area on Level 1, where there is also an Airport Information desk near the International Arrivals entrance. Level 1 is also where you will find the Baggage Reclaim area.
If you are connecting to another flight, you will need to go through Immigration. However, if your baggage has already been checked, you can use the special Immigration checkpoints for Domestic to International connecting passengers.
To get to Terminal 3, it is just a short walk of less than 10 minutes via the pedestrian underpass.
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Arrivals and Baggage Reclaim are on Level 1
If you're arriving at Heathrow on an Austrian Airlines flight, there are a few things to keep in mind when it comes to navigating the airport and reclaiming your baggage. Austrian Airlines operates from Terminal 2 at Heathrow, and the Arrivals and Baggage Reclaim areas are located on Level 1 of the terminal.
When you arrive at Terminal 2, follow the signs to the baggage reclaim area. Here's what you need to know about the process:
- Baggage Reclaim: Look for your flight number on the information screens in the baggage reclaim area to find the correct belt number for your baggage. Free baggage trolleys are available in the baggage reclaim hall, making it easier to collect your luggage.
- Lost or Delayed Baggage: In the unfortunate event that your baggage is lost or delayed, each terminal at Heathrow has designated airline or handling agent desks where you can report the issue. You can also call your airline or use the WorldTracer system to track your bag using the Property Irregularity Report (PIR) reference number provided when you filed the report.
- International Travel: If you're travelling internationally and connecting to a domestic flight, you will need to go through biometrics and security checks again. Keep in mind that the 100ml rule still applies when connecting flights.
- Connecting Flights: Most passengers won't need to collect their baggage when connecting flights as it will be transferred directly by the airline. However, if you've booked separate flights, you will likely need to collect your checked bags and check them in again for your next flight. Allow extra time for this process, as you may also need to pass through immigration and use a shuttle bus to reach your next terminal.
Remember to always confirm specific details regarding your arrival, connections, and baggage with your airline, as this information can vary depending on your flight route and any changes at Heathrow Airport.
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There are information points on Level 5 Check-in
If you're travelling with Austrian Airlines from Heathrow, you'll need to head to Terminal 2. This terminal is home to many other airlines, including Air Canada, All Nippon Airways and United Airlines. To find your way around, look out for the various information points located throughout the terminal. Specifically, on Level 5, where you check-in for your Austrian Airlines flight, you'll find dedicated information desks and helpful staff to assist with any queries.
Level 5 of Terminal 2 is the main check-in area for all flights departing from this terminal. As you enter the spacious departures level, you'll find a wide range of check-in options, from self-service kiosks to traditional airline counters. Austrian Airlines passengers can locate their dedicated check-in desks by looking for the airline's distinctive branding and logo. If you're unsure or can't locate the check-in area, the information points are there to help.
These information points are clearly signposted and easily identifiable. Staffed by Heathrow's customer service team, they are designed to provide a range of services to assist passengers with their travel needs. Whether you need directions to a specific gate, information on flight times, or assistance with special requirements, the information points can help. The staff are trained to provide efficient and accurate information to ensure your travel experience is smooth.
In addition to providing general airport information, the staff at these information points can also offer specific assistance. If you require special assistance or have queries regarding mobility options, they can coordinate the necessary services. They can also provide guidance on security procedures and customs regulations, ensuring that your transit through Heathrow is as seamless as possible. The presence of these information points ensures that passengers travelling with Austrian Airlines or any other airline can receive the assistance they need.
With a focus on customer satisfaction, these information points aim to enhance your overall travel experience. Whether you seek dining recommendations, have baggage queries, or simply want to confirm your departure gate, the staff are ready to assist. Their presence ensures that your check-in is efficient and stress-free, allowing you to begin your journey relaxed and informed. So, if you have any questions during your time at Heathrow Terminal 2, remember to utilise the dedicated information points on Level 5.
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Frequently asked questions
Austrian Airlines operates out of Heathrow Terminal 2.
Terminal 2 mainly deals with flights to European destinations, but there are also a few long-haul flights.
Check-in is located on the top floor of Terminal 2, and flight arrivals are on Level 1.
