Leslie Massey
Quay Australia is an Australian-owned company with headquarters in Richmond, Victoria, Australia. It has offices in Brisbane, Sydney, and Melbourne. Quay Australia ships internationally, with some orders taking up to 48 hours to process. Shipping outside of the United Kingdom may be subject to customs duties and taxes, which are the responsibility of the customer. The company provides a tracking number for orders, which can be used to follow the progress of shipments.
| Characteristics | Values |
|---|---|
| Headquarters | Richmond VIC 3121, Australia |
| Shipping agency offices | Brisbane, Sydney, Melbourne |
| Shipping lines represented | Sinotrans Container Line, Pacific Forum Line |
| Shipping areas | Australia, New Zealand, Papua New Guinea, New Caledonia, Tahiti |
| Shipping time to Alaska and Hawaii | 2-4 weeks |
| Shipping time to military bases | 4 weeks |
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Shipping destinations
Quay Australia is an Australian-owned company with headquarters in Richmond, Victoria, Australia. The company provides shipping services to and within Australia, with offices in Brisbane, Sydney, and Melbourne. Quay Australia represents shipping lines such as Sinotrans Container Line and Pacific Forum Line, which offer shipping services to various destinations.
Quay Shipping Australia acts as an agent for Pacific Forum Line, providing shipping services within the South Pacific region, including New Caledonia, Tahiti, and Papua New Guinea. Quay Shipping also offers services from Brisbane to Papua New Guinea.
In addition to the South Pacific region, Quay Australia ships internationally to various destinations, including the United Kingdom and the United States. For international orders outside the UK, customers may need to pay customs duties and taxes at the destination, which are excluded from the original purchase price.
Quay Australia provides standard shipping within the contiguous 48 states of the US, with an estimated delivery time of 2-4 weeks for orders shipped to Hawaii and Alaska. The company also offers standard shipping to military bases, with an estimated delivery time of four weeks.
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$80.8 $85
Shipping times
Quay Australia is an Australian-owned company with headquarters in Richmond, Victoria, Australia. It has offices in Brisbane, Sydney, and Melbourne.
Most in-stock items are shipped within 24 hours of ordering, but some orders may take up to 48 hours to process. Quay Australia does not ship on weekends or US nationally observed holidays. The standard shipping timeline applies only to the contiguous 48 states. For orders shipped to Hawaii, Alaska, and military bases, the estimated delivery time is two to four weeks.
International orders shipped outside the United Kingdom may be subject to customs duties and taxes at the destination. These charges are excluded from the purchase price and are the responsibility of the customer to pay directly to customs.
Quay Shipping Australia provides shipping services and represents Sinotrans Container Line and Pacific Forum Line. They offer comprehensive shipping and associated services using market-leading digital initiatives. Quay Shipping has a dedicated team with extensive knowledge and expertise in the industry, providing unequalled shipping agency services.
For any booking or schedule inquiries, customers can contact their local Quay sales representative or customer service team through email or phone.
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Shipping costs
Quay Australia is an Australian-owned company headquartered in Richmond, Victoria, Australia. It has offices in Brisbane, Sydney, and Melbourne. The company uses Shopify to build its online website and offers international shipping.
For orders within the contiguous 48 states of the US, Quay Australia offers standard shipping with an estimated delivery period of up to 48 hours for processing and shipping. However, they do not ship on Saturdays, Sundays, or US nationally observed holidays.
For orders shipped to Hawaii, Alaska, and military bases, the standard shipping time is estimated to be 2-4 weeks. These shipments may also be subject to Customs duties and taxes, which are the responsibility of the customer.
Quay Shipping Australia, a shipping agency within the Quay group of companies, provides comprehensive shipping services within Australia and the South Pacific region, including New Caledonia, Tahiti, and Papua New Guinea. They represent shipping lines such as the Pacific Forum Line and Sinotrans Container Line.
Quay Shipping Australia also offers charter negotiation services for ship and barge owners, exporters, and importers. They provide market analysis for ship owners considering servicing Australia and strive to remain compliant with the complicated regulations for shipping to Australia.
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Tracking orders
Quay Australia is an Australian company with headquarters in Richmond, Victoria, Australia. The company uses Shopify to build its online website and offers international shipping.
After an order confirmation, you should receive an email with a tracking number once your order has been shipped. If you do not receive a shipping confirmation email, you can contact [email protected]. You can also keep track of your order by logging into your account and viewing your order history. Click on the order you wish to track, and you will be able to see the status of your order, as well as the estimated delivery date.
Most in-stock items ship within 24 hours of ordering, however, some orders may take up to 48 hours to process. Quay Australia does not ship on weekends or US nationally observed holidays. The standard shipping timelines apply only to the 48 contiguous states. Orders shipped to Hawaii, Alaska, and military bases on standard shipping may take up to 4 weeks for delivery.
You can also use a third-party package tracking application or website to track your order. To do this, you will need your tracking number, which can be found in the shipping confirmation email. Enter the tracking number into the application or website to view the status of your delivery.
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Returns
Quay Australia is an Australian-owned company headquartered in Richmond, Victoria, Australia. It has offices in Brisbane, Sydney, and Melbourne. The company provides shipping services and represents shipping lines such as Sinotrans Container Line and Pacific Forum Line. Quay Shipping offers comprehensive shipping and associated services, including negotiating part charter and full vessel charters, and providing market analysis for ship owners.
Quay Australia offers returns for full-priced Sunnies, Blue Light Glasses, and Accessories within 30 days of delivery, provided they have not been worn and are in resalable condition with the original case and tags. Refunds are issued to the original form of payment, and the customer is responsible for any applicable duties and taxes.
To initiate a return, customers should contact Quay Australia's customer service team at [email protected] to obtain a return authorization and instructions for sending back the item. The customer is responsible for return shipping costs, and it is recommended to use a trackable shipping method as Quay Australia is not liable for lost or damaged returns.
Once the returned item is received and inspected, Quay Australia will process the refund within a certain number of days (this timeframe may vary depending on the payment method and financial institution). For items purchased from other authorized retailers, customers should refer to the retailer's returns policy.
It is important to note that certain items may be excluded from the standard returns policy, such as sale items or items purchased during promotional periods. Additionally, any items that are damaged or defective due to customer misuse or alteration may not be eligible for a refund.
For international orders, customers should be aware that return shipping costs may be higher, and there may be additional taxes or duties imposed by customs. It is recommended to include a copy of the original customs documentation with the return package to facilitate the process and minimize potential delays.
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Frequently asked questions
Quay Australia is located in Richmond, Australia.
Quay Shipping Australia acts as an agent for Pacific Forum Line and Sinotrans Container Line. They have offices in Brisbane, Sydney, and Melbourne.
Most in-stock items ship within 24 hours of ordering, but some orders may take up to 48 hours to process. Shipping to Hawaii, Alaska, and military bases on standard shipping may take up to 4 weeks.
After your order is confirmed, you should receive an email with a tracking number once your order has been shipped. If you do not receive a shipping confirmation email, contact [email protected].
International orders shipped outside the United Kingdom may be subject to customs duties and taxes, which are the responsibility of the customer to pay directly to customs.
