Ruqayyah Snyder
PrettyLittleThing offers delivery services to Australia, but it is unclear where the company ships from. The company's website has a .
| Characteristics | Values |
|---|---|
| Shipping Address | PrettyLittleThing does not ship to PO Box addresses in Australia. An alternative shipping address must be provided. |
| Shipping Cost | Depending on the value of the order, customs or import duties may be charged, and these are to be covered by the recipient. |
| Delivery Time | Deliveries can be made anytime between 8 am and 9 pm. |
| Alternative Address | PrettyLittleThing allows delivery to an alternative address, but this must be specified at the time of purchase. |
| Shipping Partners | PrettyLittleThing uses shipping partners like ColisExpat and MyUS to deliver packages to Australia. |
| Package Consolidation | MyUS offers package consolidation for multiple orders, which can save up to 80% on standard international shipping rates. |
| Return Policy | Items must be returned within 28 days of receiving the order and must be unworn and unwashed. To cover return costs, PrettyLittleThing deducts $14.99 AUD from the refund total. |
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$19.99
What You'll Learn
PrettyLittleThing's delivery policy
PrettyLittleThing offers delivery services to Australia, either directly or through third-party shipping companies. Below is an overview of PrettyLittleThing's delivery policy for Australian customers.
Shipping Options
PrettyLittleThing provides express shipping services for deliveries within Australia, as well as to New Zealand and the USA. However, this service does not deliver to PO Box addresses, so customers must provide an alternative shipping address or opt for standard shipping.
Customs and Import Duties
For deliveries to Australia, customs or import duties may apply depending on the value of the order. The recipient of the parcel is responsible for covering these charges, which vary across countries. PrettyLittleThing advises customers to contact their local customs office for more accurate information to avoid unexpected costs.
Delivery Attempts and Parcel Redelivery
PrettyLittleThing's shipping partners will attempt delivery between 8 am and 9 pm. If no one is available to accept the order, the courier will leave a card notifying the customer of the delivery attempt and the location of the parcel. If there are no safe places to leave the parcel or neighbours to receive it, the courier will attempt redelivery on the next working day. After three unsuccessful attempts, the parcel will be returned to the depot and PrettyLittleThing. Customers can then request redelivery or track their order status online.
Third-Party Shipping Services
PrettyLittleThing may not directly ship to all countries, so customers can use third-party shipping companies like MyUS or ColisExpat to forward their purchases from the UK to their home address. These services often provide cost savings, especially when shipping multiple items, by offering package consolidation and repacking services to optimise shipping costs.
Returns Policy
PrettyLittleThing accepts returns within 28 days of receiving the order, provided the items are unworn, unwashed, and have all tags attached. Certain items, such as grooming products, pierced jewellery, swimwear, and underwear, cannot be returned for health and hygiene reasons. To initiate a return, customers can visit the returns portal and follow the instructions. A fee of $14.99 AUD or $20 NZD will be deducted from the refund total to cover return shipping costs, and proof of postage is required.
It is important to note that some customers have reported issues with delivery times, incorrect items, and refund policies. Therefore, it is advisable to carefully review the delivery and returns policies before placing an order.
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Returns and refunds
PrettyLittleThing offers returns and refunds for its products, but the process and policies may vary depending on the region. Here is a summary of the key points regarding returns and refunds for PrettyLittleThing in Australia:
Returns
- PrettyLittleThing accepts returns for unsuitable items, but the return process may differ depending on the region. For specific instructions, customers should refer to the returns section of the PrettyLittleThing website for their respective country or region.
- In general, items must be returned in their original packaging, with all labels and tags still attached.
- For health and hygiene reasons, certain items such as grooming products, pierced jewellery, and swimwear (if the hygiene seal has been broken) cannot be returned.
- It is recommended to keep orders separate when returning items, as combining multiple orders in one parcel may delay the refund process.
- Proof of postage should be obtained when returning items, as PrettyLittleThing will not be responsible for lost parcels.
- In some cases, return portals are available, where customers can print return labels and track their return shipments.
- Return shipping costs are typically the customer's responsibility, and they are usually non-refundable.
- Depending on the region, there may be specified time frames within which items must be returned (e.g., within 28 days of receiving the order).
Refunds
- Refunds are typically processed within a certain number of working days after dropping off the return parcel at a post office or collection point (this timeframe may vary by region).
- Refunds are provided for eligible items that are returned in accordance with the returns policy.
- Postage or shipping charges are generally non-refundable.
- In some cases, exchanges may not be available, and customers may need to return the item and place a new order for the desired item.
It is important to note that the above information is a general summary, and specific details may vary for PrettyLittleThing Australia. Please refer to the PrettyLittleThing Australia website or contact their customer support for the most accurate and up-to-date information regarding their returns and refunds policies.
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Shipping costs
PrettyLittleThing offers shipping to Australia, but some sources indicate that the company does not ship directly to the country. Instead, they may use third-party shipping services like MyUS or ColisExpat to facilitate deliveries. These services provide customers with a UK or US shipping address, which can then be used to forward packages to Australia.
For express shipping within Australia, New Zealand, and the USA, PrettyLittleThing cannot deliver to PO Box addresses. Customers must provide an alternative shipping address or select the standard shipping service. The company also notes that customs or import duties may apply, and these charges must be covered by the recipient. These charges can vary significantly and are beyond the control of PrettyLittleThing.
When using third-party shipping services like MyUS, there are options to save on shipping costs. For instance, MyUS offers package consolidation, where multiple packages from different stores can be combined into one shipment at no extra cost, resulting in significant savings on international shipping rates. ColisExpat also offers similar package grouping options to reduce forwarding costs.
Additionally, PrettyLittleThing charges a return fee of $14.99 AUD for returns within Australia. This fee is deducted from the refund total, and customers are advised to obtain proof of postage to ensure a smooth return process.
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Shipping times
PrettyLittleThing offers shipping to Australia, but it is not clear where the packages are shipped from. The company offers express shipping services for Australia, but this service cannot deliver to PO Box addresses. The standard shipping service should be used in this case. Deliveries can be made anytime between 8 am and 9 pm, and they can be delivered to an alternative address if this is provided at the time of purchase.
There are several third-party companies that can be used to forward PrettyLittleThing orders to Australia. MyUS, for example, provides customers with a UK shipping address, and then reships the order to the customer's home address. ColisExpat is another similar service that ships to over 250 destinations worldwide.
Reviews of PrettyLittleThing's shipping times are mixed. One review mentions that their order arrived two days early, while another states that their order never arrived at all. Another review describes PrettyLittleThing's shipping times as "moderate".
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Third-party shipping services
PrettyLittleThing offers delivery services in Australia, but it is unclear whether the company ships directly from Australia or the UK. The website features an Australian flag, Australian currency, and an '.au' URL ending, but some customers have reported being charged in UK pounds.
PrettyLittleThing's express shipping services in Australia cannot deliver to PO Box addresses. The company also states that deliveries may be subject to customs or import duties, which are the responsibility of the recipient to cover.
There are several third-party shipping services that can be used to order and ship items from PrettyLittleThing to Australia. These include:
- MyUS: MyUS provides customers with a UK shipping address, allowing them to shop from PrettyLittleThing and other stores that may not offer direct shipping to their country. MyUS then reships the items to the customer's home address. MyUS offers package consolidation, where multiple packages are combined into one for cost savings, and free package repacking to ensure purchases are protected and packaged in a cost-effective way. MyUS also offers free package storage for 30 days, allowing customers to consolidate multiple packages and save on shipping costs. MyUS provides a US sales tax-free UK address and a unique US address with a suite number.
- ColisExpat: ColisExpat receives customer parcels at one of its six addresses (Germany, France, the United Kingdom, the United States, Spain, and Italy) and then forwards them to the customer's location. The company ships to over 250 destinations and offers various carriers, shipping rates, and delivery times to suit different budgets. ColisExpat also offers parcel grouping and insurance during shipment. The company accepts payment via Visa, Mastercard, and PayPal, with the option to pay in four installments at no additional cost for French PayPal accounts.
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Frequently asked questions
Yes, PrettyLittleThing ships to Australia.
The cost of shipping to Australia depends on the value of your order and whether you choose standard or express shipping. Express shipping is not available for PO Box addresses.
Shipping to Australia can take anywhere from a few days to a few weeks, depending on the shipping method chosen.
Items must be returned within 28 days of receiving your order and must be unworn and unwashed. To cover the cost of the return, PrettyLittleThing will deduct $14.99 AUD from your refund total.
