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Virgin Australia is an Australian airline with headquarters in Brisbane, Australia, and several hubs throughout the country. The airline flies to over 35 destinations across Australia, Asia, and the Pacific. Internationally, Virgin Australia serves six destinations as of January 2024, including Bali, Cairns, and Townsville. Virgin Australia has also partnered with Qatar Airways to offer direct routes to Doha from Sydney, Brisbane, Perth, and Melbourne, commencing in June 2025. Virgin Australia recommends that passengers check the latest travel advice and ensure they have all the necessary travel documents, such as visas and passports, before their flight.
| Characteristics | Values |
|---|---|
| Number of Destinations | 35+ |
| Areas Covered | Australia, Asia, and the Pacific |
| Hubs | Throughout Australia |
| International Destinations | 6 |
| Notable Destinations | Bali, Cairns, Townsville |
| Notable Partnerships | Qatar Airways, United Airlines, Delta Air Lines |
| Notable Airports | Los Angeles International Airport, Tom Bradley International Terminal |
| Lounge Access | Available |
| Visa Requirements | Vary by destination |
| Passport Requirements | Passport must be in good condition |
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What You'll Learn
Virgin Australia's international destinations
Virgin Australia flies to over 35 locations across Australia, Asia, and the Pacific. As of January 2024, Virgin Australia serves 33 domestic and 6 international destinations.
The airline previously suspended flights from 30 March 2020 to all international destinations due to the COVID-19 pandemic. However, it has since resumed international travel and currently operates flights to Bali, Cairns, and Townsville. Virgin Australia has also formed partnerships with various international airlines, including United Airlines, Qatar Airways, Singapore Airlines, and Air Canada.
Through its codeshare and interline agreement with Etihad Airways, Virgin Australia passengers can access 65 destinations in Europe and the Middle East. The airline also has a partnership with Qatar Airways, which allows passengers to book direct routes to Doha from Sydney, Brisbane, and Perth for travel commencing in June 2025.
Virgin Australia recommends that passengers check the latest travel information and advice before flying. This includes ensuring that their passport is in good condition and obtaining the necessary visas and other travel documents for their destination. Guests are responsible for complying with all laws, regulations, and requirements of the countries they will be flying to, from, or over.
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Travel document requirements
When flying with Virgin Australia, guests are required to show all relevant travel documents at check-in. This includes a passport, and may also include a visa and proof of onward travel. It is the guest's responsibility to obtain all necessary travel documents and ensure they comply with the laws, regulations, orders, and travel requirements of countries being flown from, into, or over.
All guests travelling internationally require a passport, regardless of their destination. It is important to check that your passport is valid for at least six months, as some countries require passports to be valid for a certain length of time beyond your visit. Guests should arrange their passport well in advance of their departure date to avoid any issues.
For general information on passport and visa requirements, guests can visit their country's Foreign Affairs or State Department website. Most countries require visitors to have proof of onward or return travel arrangements, such as a printed itinerary. Failure to provide this may result in a refusal of carriage and loss of fare.
Some specific entry requirements include the United States' mandatory Electronic System for Travel Authorisation (ESTA), which applies to all Australian passport holders visiting or transiting the US under the Visa Waiver Program. Additionally, when travelling to the US, guests must provide a contact address where they can be reached during their first night in the country. For travel to Qatar, most nationalities can transit without a visa if they are continuing their journey to another country within 24 hours of arrival, provided they remain in the international transit area of the airport.
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Visa requirements
Virgin Australia requires guests to show all relevant travel documents at check-in. This includes a passport and may include a visa and proof of onward travel. Guests are responsible for obtaining all travel documents and complying with the laws, regulations, and travel requirements of countries to be flown from, into, or over.
The airline may refuse boarding if there is a reasonable belief that a guest will be refused entry to the destination country. Therefore, it is essential to check the latest travel advice and entry requirements for your destination before flying. This information can typically be found on government websites, such as the Department of Foreign Affairs or State Department website of your country.
Other countries, like Qatar, may allow most nationalities to transit without a visa if they are continuing their journey to another country within 24 hours of arrival. However, travellers must meet the requirements of their final destination country and stay in the international transit area of the airport.
It is important to note that visa requirements can change without notice. Therefore, Virgin Australia recommends contacting the relevant government agency for your destination to ensure you have the most up-to-date information.
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Lounge access
Virgin Australia does not currently offer lounge access before any of its international flights. However, eligible guests travelling internationally from Adelaide and the Gold Coast can use the domestic lounge as the international and domestic departures are located within the same terminal. In some cases, you may be able to visit a Virgin Australia domestic lounge before your international flight if it's nearby. For example, if you're connecting to an international flight from a domestic flight, and you have enough time between flights, you can use the domestic lounge to freshen up before proceeding to the international terminal.
Velocity Platinum members can access Virgin Australia lounges for free before their same-day flight and can invite three additional guests, plus up to three children aged 2-17 years. Infants under 2 can enter for free. Velocity Gold members can also access the lounge for free before their same-day flight and can invite one additional guest, plus up to three children aged 2-17 years. Infants under 2 can enter for free. Velocity Silver members can access the domestic lounges for free using their 2 single-entry lounge passes when departing on a same-day flight.
Lounge members, Lifetime Lounge members, and Senior Lifetime Lounge members can access the Virgin Australia Lounges when flying on a same-day Virgin Australia flight. They can bring one additional guest, plus up to three children aged 2-17 years. Infants under 2 can enter for free. Velocity Gold and Platinum members can also access lounges when flying with partner airlines such as Singapore Airlines, Qatar Airways, United, and Etihad. However, lounge access rules differ between each airline, and some partners do not offer reciprocal lounge access. For example, United Airlines limits lounge access to members travelling on United-operated flights that are part of an international itinerary.
Virgin Australia Business Class guests can enjoy complimentary lounge access when flying on a same-day Virgin Australia flight. Single-entry passes can be purchased at Lounge reception, allowing access to the lounge for up to 2 hours before departure when flying on a same-day Virgin Australia flight.
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International flight refunds
Virgin Australia covers over 35 domestic and international destinations across Australia, Asia, and the Pacific. The airline recommends checking the latest travel information and advice before flying internationally. Guests are responsible for obtaining all travel documents and complying with the laws, regulations, and travel requirements of the countries they will fly from, into, or over.
Regarding refunds, Virgin Australia offers refunds for Economy Flex fares and Business fares with the payment of a fee. Refunds may also be requested under the Australian Consumer Law and the airline's Guest Compensation Policy. For example, refunds are provided when Virgin Australia makes a change to a guest's booking or when there is a major failure or minor failure that cannot be remedied. In 2025, the airline also offered refunds to over 60,000 passengers due to incorrect itinerary change fees.
If Virgin Australia cancels a flight, guests will be moved to the next available Virgin Australia flight to the same destination at no additional charge. If the new flight time is unsuitable, the airline will seek alternative arrangements, which may include transferring the guest to a service operated by another carrier. If no suitable arrangements can be made, guests may request a travel credit or a refund for the total price paid for the impacted flight by contacting the Guest Contact Centre or their travel agent.
It is important to note that refunds are not permitted for Economy Lite and Choice fares if a guest cancels their booking. Additionally, tickets will be forfeited and classified as a no-show if a guest fails to board a flight or does not contact Virgin Australia for assistance in cancelling their flight after checking in.
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