Terminal Guide: Royal Brunei At Heathrow Airport

Royal Brunei Airlines (RB) is the national carrier for Brunei Darussalam, established on the 18th of November 1974. As of the 16th of June 2022, Royal Brunei Airlines flights to and from London Heathrow (BI003 and BI004) operate at Terminal 4. The check-in counter at Heathrow Terminal 4 is open four hours before the scheduled departure time.

Royal Brunei Airlines uses Terminal 4 at Heathrow

Terminal 4 at Heathrow is home to the Plaza Premium Lounge, which offers passengers stunning views of planes taking off and landing from floor-to-ceiling windows. The lounge also features comfortable seating, shower facilities, and a private resting area.

Passengers travelling with Royal Brunei Airlines should be aware that the check-in counter at Heathrow Terminal 4 opens four hours before the scheduled departure time. During the COVID-19 pandemic, the check-in counters were opening three hours before the scheduled departure time. It is the responsibility of the passenger to ensure they meet the strict travel criteria and have all the necessary approvals and documentation to enter or depart a country. Without these, Royal Brunei Airlines is not permitted to allow guests to board.

Royal Brunei Airlines is the national carrier for Brunei Darussalam, established on the 18th of November 1974. The airline has been awarded the prestigious Airline Passenger Experience Association Official Airline Ratings Five-Star rating and a 4 Star SKYTRAX Airline rating.

Check-in counters open before scheduled departure

Royal Brunei Airlines flights depart from Terminal 4 at London Heathrow Airport. Check-in counters at the airport open three hours before the scheduled departure time. However, due to temporary scheduling limits at Heathrow Airport, the check-in counter for Royal Brunei Airlines at Terminal 4 was previously open four hours before the scheduled departure time. This was in place from 12 July to 11 September 2022 due to the continued impact of COVID-19.

It is important to note that print-at-home boarding passes are currently unavailable for Royal Brunei Airlines flights. Passengers must proceed to the check-in counters for entry/exit approval verification and boarding pass collection. This process ensures that passengers meet the necessary travel criteria and have the required documentation to enter or depart a country. Without the necessary approvals, the airline is not permitted to allow guests to travel, as per international air transport regulations.

Passengers are advised to check the latest travel advisories and ensure they meet all the necessary travel criteria and have the required documentation before arriving at the airport. Delays and disruptions may occur due to the impact of COVID-19, so it is recommended that passengers check in early to ease their travel experience.

Print-at-home boarding passes are unavailable

Royal Brunei Airlines flights depart from Terminal 4 at Heathrow Airport. Please be aware that print-at-home boarding passes are currently unavailable. This is a temporary measure and we apologise for any inconvenience this may cause. Instead, we kindly ask that you proceed to the check-in counters to verify your entry/exit approval and collect your boarding pass. Check-in counters at the airport open three hours before the scheduled departure time.

It is important to note that it is the passenger's responsibility to ensure they meet the strict travel criteria and have all the necessary approvals and documentation to enter/depart any country. Without these, Royal Brunei Airlines is not permitted to allow guests to travel, in line with international air transport regulations. For more information, please visit our dedicated COVID-19 page on our website.

To ease your travel experience, we encourage you to check in early. Our check-in counter at Heathrow Terminal 4 is now open four hours before the scheduled departure time.

Thank you for choosing to fly with Royal Brunei Airlines. We look forward to welcoming you at Terminal 4 and hope you have a pleasant journey.

Delays and disruptions are possible due to COVID-19

Royal Brunei Airlines operates out of Terminal 4 at London Heathrow Airport.

Delays and disruptions are always possible, and this is especially true in the context of the ongoing COVID-19 pandemic. While the situation is constantly evolving, it is important to be aware of the potential for delays and disruptions when travelling through Heathrow Airport. The pandemic has had a significant impact on travel, with various restrictions and measures being implemented to curb the spread of the virus. These measures can include everything from border closures to quarantine requirements, which can naturally impact travel plans.

Even as restrictions ease, the effects of the pandemic on travel may still be felt. Staff shortages, for example, could lead to disruptions at the airport, with fewer personnel available to manage operations. This could result in longer wait times, delayed or cancelled flights, and increased stress for travellers. Additionally, the pandemic has caused fluctuations in travel demand, with sudden surges or drops in passenger numbers. This can also contribute to delays, as airports and airlines struggle to adapt their operations to match the changing demand.

To minimise the potential impact of COVID-19-related delays and disruptions, it is essential to stay informed and be proactive. Here are some key considerations:

• Stay updated: Keep an eye on official sources, such as government websites and Heathrow Airport's website, for the most up-to-date information on travel restrictions, health and safety protocols, and any other relevant developments.
• Plan ahead: Give yourself ample time to navigate any additional procedures or requirements at the airport. Consider using online check-in and downloading the Heathrow app to streamline your experience.
• Be prepared: Have a backup plan in case of delays or cancellations. This could include flexible travel arrangements, knowing your passenger rights, and understanding the compensation policies of your airline and travel insurance provider.
• Practice health and safety: Adhere to any health and safety guidelines advised by official sources, such as wearing masks, maintaining good hand hygiene, and respecting social distancing.
• Stay calm: Travelling during a pandemic can be stressful, but it's important to remain calm and patient as everyone, including airport staff, navigates these challenges together.

The Plaza Premium Lounge is in Terminal 4

If you're travelling with Royal Brunei Airlines from London Heathrow, you'll be pleased to know that their flights depart from Terminal 4. This means you'll have access to the Plaza Premium Lounge, which is located in the heart of Terminal 4. The lounge is the perfect spot to relax and unwind before your flight, with floor-to-ceiling windows offering stunning views of the runway.

The Plaza Premium Lounge provides comfortable seating and a private resting area where you can escape the hustle and bustle of the airport. If you're feeling peckish, you can feast on a selection of freshly prepared hot and cold food. There are also shower facilities available (charges may apply). Whether you want to relax or simply refuel, the lounge has you covered.

For sports enthusiasts, the lounge offers an added bonus of screening live sports action on Sky Sports. So, you can catch up on the latest matches or games while waiting for your flight. The lounge truly elevates the travel experience, providing a calm and comfortable space within the busy airport environment.

Remember, the check-in counters at Heathrow open three hours before the scheduled departure time. It is always recommended that passengers arrive early to ensure a smooth travel experience and to allow time to enjoy the airport facilities, such as the Plaza Premium Lounge.

Frequently asked questions