Ruqayyah Snyder
If you're a Vodafone Australia customer and need to find your mobile number, there are several ways to do so. You can access your number by logging into your account on the My Vodafone app or website, where it will be displayed at the top of the dashboard. Alternatively, you can turn off Wi-Fi calling and dial *#100# on your handset, and your number will appear. If these methods don't work, you can contact Vodafone Australia through their online support or by calling 1555 from your Vodafone handset or 1300 650 410 from another phone.
| Characteristics | Values |
|---|---|
| How to find your mobile number | Dial #100# on your mobile handset, and your phone number will pop up |
| Check the front page of your bill | |
| Access My Vodafone on your mobile broadband device and find your number at the top of the dashboard | |
| Call your Vodafone number from another device and check the caller ID | |
| Go to Settings > tap About Phone > tap Status > your number will be displayed under My phone number | |
| Go to Settings > tap Phone > your number will be displayed under My Number | |
| How to change your mobile number | Call 1555 from your Vodafone phone or 1300 650 410 from any phone |
| Use Live Chat 24/7 in the My Vodafone app | |
| Charges for changing your mobile number | One-off charge of $19.95 |
| Charges for silver numbers | One-off charge of $55 |
| Charges for gold numbers | One-off charge of $275 |
| How to transfer your mobile number to Vodafone | Use the online form |
| Charges for transferring your mobile number to Vodafone | No fee, but your current provider may charge for disconnecting your service |
| Vodafone customer support | Online live chat, contact forms, and the My Vodafone self-service app |
| Phone: 1555 from your Vodafone handset or 1300 650 410 from another handset |
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What You'll Learn
Finding your mobile broadband number
If you're a Vodafone Australia customer and you need to find your mobile broadband number, there are a few simple methods you can use. Firstly, you can access your mobile broadband number by logging into your My Vodafone account. Once you're logged in, you'll find your mobile number at the top of the dashboard. Alternatively, if you have access to a second mobile device, you can call that phone from your Vodafone mobile and take note of your number on the caller ID.
If you're unable to access your mobile broadband number through the methods above, you can try dialling *#100# on your mobile handset, and your phone number should appear on the screen. If this doesn't work, you can try turning off Wi-Fi calling and dialling the same code again. If all else fails, you can always contact Vodafone Australia directly. The easiest way to do this is through their online support channels, which include live chat, contact forms, and the My Vodafone self-service app. If you'd prefer to speak to someone over the phone, you can call 1555 from your Vodafone handset or 1300 650 410 from any other phone.
It's also worth noting that you can find your mobile broadband number on the front page of your bill. This may be a good option if you have a physical copy of your bill readily available. Overall, there are a variety of methods you can use to find your mobile broadband number with Vodafone Australia, so you can choose the one that best suits your needs.
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Using the My Vodafone app
The My Vodafone app is a useful tool for managing your Vodafone service. It is the perfect app to make the most of your service and stay on top of your plan or prepaid account.
You can download the app through the Google Play Store for Android devices and the App Store for iOS devices. It is best to access the app on your Vodafone mobile, but you can also access it through a web browser on other devices. To log in, enter your Vodafone mobile number, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn®. An instant login link will then be sent to you via SMS or email. This link can only be used once and will expire after 5 minutes.
Once you are logged in, you can check your usage, see your balance, and view your bill. You can also pay your bill, recharge your prepaid service, get an add-on, and update your settings. If you have multiple numbers on the same account, you can switch between them without needing to log out. To do this, click the number you are signed in with at the top of the screen, enter your 4-digit account PIN, and select the number you want to access.
The My Vodafone app also has a helpful chatbot called Tobi. Tobi is currently only available to customers with one plan on their account but will be available to all customers at a later date. To chat with Tobi, make sure you have the latest version of the app and either click the 'need help' bubble or select 'chat with us' from the app menu.
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Calling Vodafone from your handset
To call Vodafone from your handset, you can dial 1555 from your Vodafone phone or 1300 650 410 from any phone. There is also a UK number, 191, that you can call free of charge from your Vodafone mobile, or 03333 040 191 from any other phone.
If you are unsure what your mobile number is, you can find it by logging into your My Vodafone account. You can access this through the app on your Vodafone mobile or through a web browser on any device. You will need to enter your Vodafone mobile number, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn. An instant login link will then be sent to you via SMS or email. Once you are logged in, your mobile number will be displayed at the top of the dashboard. You can also find your mobile number on the front page of your bill.
The My Vodafone app is available to download on the Google Play Store for Android devices and the App Store for iOS devices. Through the app, you can pay your bill, recharge your prepaid service, check your account balance and usage history, get an add-on, and update your settings.
If you are a UK customer with a single plan on your account, you can also use the app to chat with Tobi, who can reset your login information and direct you to the right team to answer your query.
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Transferring your number to Vodafone
If you want to transfer your mobile number to Vodafone Australia, you can do so by filling out an online form. You must not disconnect your service with your current provider before arranging the transfer. The transfer will usually be completed within 3 hours, between 8 am and 8 pm on weekdays, and 10 am to 6 pm on Saturdays.
You can transfer your number during the SIM activation process. If you have already activated your SIM, you can still transfer your number by filling out the online form. You will receive an SMS with a one-time code to verify your identity. Reply to this SMS with the code (SMS costs apply).
If your code expires, you can request a new one by calling 1300 130 741. You can find your 20-digit SIM number on the back of the physical card you purchased.
Vodafone does not charge a fee to transfer your number. However, your current provider may charge you for disconnecting your service, so it is best to check with them before transferring your number. If your phone is network-locked to your current provider, unlocking fees may apply if you want to use it with a Vodafone plan.
You can find your mobile broadband number on the front page of your bill or by accessing My Vodafone using your Mobile Broadband device. It will be at the top of the dashboard.
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Changing your mobile number
If you are changing your number due to unwelcome calls or text messages, you can refer to Vodafone's unwelcome communications policy. They can also arrange a special silver or gold number for you, but this comes with an additional one-off charge. Silver numbers cost $55, and gold numbers cost $275. Gold numbers are only available to customers on a postpaid phone plan.
If you are transferring your mobile number to Vodafone from another service provider, you can do so using an online form. However, do not disconnect your service with your current provider before arranging the transfer. If you are on a prepaid service with your current provider, any remaining prepaid credit will be lost when you transfer to Vodafone.
To transfer your number, Vodafone will need to obtain a Customer Authorisation from the Rights of Use (ROU) holder. If you are not the ROU holder, you must have their permission to transfer the service to your name. The transfer will usually be completed within three hours, between 8 am and 8 pm on weekdays and 10 am to 6 pm on Saturdays, unless there are issues with the transfer. Vodafone does not charge a fee for transferring your number, but your current provider may charge for disconnecting your service.
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Frequently asked questions
There are several ways to find your mobile number on Vodafone Australia. Firstly, check if your device is using WiFi calling and, if so, turn it off. Then, dial *#100# on your mobile handset and your phone number will appear. Alternatively, you can contact Vodafone from your handset by dialling 1555. If you have purchased more than five Vodafone services, you can check the "This Bill" section to find your mobile broadband number under the "Summary of Service". You can also access your number by logging into the "My Vodafone" app or online.
The "My Vodafone" app can be downloaded through the Google Play Store for Android devices and the App Store for iOS devices.
To log in to the "My Vodafone" app, click on the app icon and enter your Vodafone mobile number, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn. Vodafone will then send you a login link via SMS or email.
You can change your mobile number by using the 24/7 Live Chat feature in the "My Vodafone" app or on the Vodafone website. You can also call 1555 from your Vodafone phone or 1300 650 410 from any phone. There is a one-off charge of $19.95 to change your number.
