Ruqayyah Snyder
AustralianSuper is a superannuation fund that offers a range of services to its members, including online and mobile app access to their accounts. Members can use the AustralianSuper mobile app to receive alerts for super payments, make voluntary contributions, and message the support team. They can also find their member number and the fund's ABN/USI through the app. When starting a new job, individuals can choose their own super fund and share their account details with their employer, who will then make super payments into their chosen fund.
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What You'll Learn
Logging in to the AustralianSuper app
If you are logging in on any device and have the app on your phone, you don't need to remember your password. You will receive a push notification on your phone, allowing you to log in using a PIN, Touch ID, or Face ID. Alternatively, you can log in with your username and password without needing to download the app.
To enhance security, you can enable biometrics. This will allow you to log in using fingerprint or facial recognition technology. It is important to always check the URL to ensure you are on a secure AustralianSuper page before entering any personal details. AustralianSuper will never link you to a login page from your email.
With the AustralianSuper app, you can manage your super on the go, anytime, and anywhere. You can compare transactions, fees, and returns, as well as view balances and transaction categories with their respective totals across different periods. You can also choose to receive alerts when you're close to your contribution caps and updates to keep your insurance current.
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Sharing account details with employers
When starting a new job, you can choose your own super fund and share your account details with your employer so they can start paying your super payments. If you don't choose a fund, your employer must open a 'default super fund' account for you. It is recommended that you choose your own fund after assessing whether a fund's performance history and fees suit your needs. From 1 July 2024, eligible employees are entitled to receive 11.5% super payment. You can use the ATO's tool to check your super eligibility.
You can share your account details with your employer by completing the 'Pay my super into AustralianSuper' form and giving it to your employer. The form includes most of the details your employer needs—you just need to provide your member number, name, and AustralianSuper account name. You can also download the AustralianSuper mobile app and log in with your username and password. Then, select 'Send details to my employer' from the 'More' menu.
Additionally, you can download, complete, and share certain documents with your employer. They may also give you a standard choice form to fill out. It is important to note that you should consider seeking financial advice before making any decisions about your super fund. You should take into account factors such as insurance cover, investment performance, and fees.
AustralianSuper has received several awards and recognitions, including the Readers Digest Most Trusted Brands award in the Superannuation category for 13 consecutive years (2013-2025) and the Canstar Outstanding Value Award – Superannuation for 14 years (2011-2025). As of 31 March 2025, over 474,000 businesses contribute super for their employees to AustralianSuper.
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Online access to your account
If you don't already have online access to your AustralianSuper account, you can register for it. Once you've got online access, you can download the mobile app to access your account on your phone. Logging in to the app is the fastest and most secure way to contact AustralianSuper. You can send a message through the app at any time, and they will reply during business hours.
To set up online access, you will need your member number. You can find your member number by logging in to the mobile app and selecting 'Find my member number' from the 'More' menu.
Once you have online access, you can use it to do the following:
- Make voluntary (after-tax) contributions
- Consolidate your super
- Set up alerts for super payments
- Check your account transaction history
- Contact AustralianSuper securely
You can also use the app to send your super fund details to your employer.
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AustralianSuper member number
The ABN number for AustralianSuper is 65 714 394 898.
Now, to access your AustralianSuper member number, you must first log in to your account. Once you've logged in, you can find your member number at the top-left corner of your screen, below your name. If you haven't set up online access to your account, you can do so by providing your personal details. You can also find your member number in your welcome pack, annual statement, and most letters. If you still can't find your member number, you can contact AustralianSuper for further assistance.
It's important to keep track of your super payments and ensure your employer has the correct account details. You can share your member number with your employer to complete any online HR processes for storing your super fund and account information. Additionally, you can use the AustralianSuper mobile app to send your details to your employer and set up alerts for super payments.
When you start your first job, you usually have the option to choose your own super fund. It's recommended to assess different funds' performance histories and fees before making a decision. If you don't choose a fund, your employer will open a 'default super fund' account on your behalf. From 1 July 2024, eligible employees will be entitled to receive 11.5% super payments, and those earning less than $450 per month are already required to be paid the super guarantee by their employers if they meet other eligibility criteria.
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AustralianSuper contact information
AustralianSuper is committed to supporting its members and offers accessible online services, regular updates on government assistance, and help when needed.
If you need to get in touch with AustralianSuper, you can contact them on 1300 300 273, from 8 am-8 pm (AEST/AEDT) on weekdays. This number can be used to change your email or phone number.
You can also access the AustralianSuper Business Portal, which is designed to help you manage your super admin. The portal allows you to create super accounts for new employees, retrieve member numbers, and access payment history and details. To use the portal, simply register with your ABN and total employee number.
Additionally, you can download the AustralianSuper mobile app to receive alerts whenever a super payment is made into your account.
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