Damon Mcknight
Australian phone numbers are separated into local numbers and inbound numbers. Local numbers are identified by their geographic area, with the first 2-3 digits of the local number relating to specific Charging Districts within the major states and territories of Australia. For example, local Australian numbers in New South Wales and the Australian Capital Territory begin with 02. Inbound numbers, on the other hand, are virtual numbers that are not tied to a specific location and can be routed to VoIP or mobile phones. These inbound numbers typically begin with prefixes such as 13, 1300, or 1800.
| Characteristics | Values |
|---|---|
| Area code | 02 |
| Region | New South Wales and the Australian Capital Territory |
| International dialling code | +61 |
| Example local number | 02 1234 5678 |
| Example international number | 61 2 1234 5678 |
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What You'll Learn
Area code for New South Wales and Australian Capital Territory
Australia uses eight-digit local phone numbers for all customers with a two-digit area code (also known as a dialling code or a Standard Trunk Dialling code). When dialling a number in another area within Australia, the trunk code 0 must be dialled first, followed by the area code and then the local number. For example, the number 02 5551 5678 could be dialled as 5551 5678 if the caller is in the same area, but the full number must be dialled if the caller is in a different area.
The area code for New South Wales and the Australian Capital Territory is 02. This means that, when calling a number in this area from within Australia, the number must begin with 02. When calling from outside Australia, the 0 must be removed, and the country code for Australia (61) must be added after the IDD. So, for example, the number 02 1234 5678 would be dialled as +61 2 1234 5678.
The Australian Communications and Media Authority (ACMA) is responsible for defining and administering telephone numbers in Australia, under delegation from the Department of Infrastructure, Transport, Regional Development, Communications and the Arts.
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International dialling
To make an international call from Australia, you need to dial the Australian exit code, which is 0011, followed by the country's dial-in code and then the local number. The country dial-in codes vary by country, for example, the UK is 44, the USA is 1, and Australia is 61. When dialling an area code internationally, you drop the first 0 of the local number.
So, for example, to call a UK landline number from Australia, you would dial 0011 followed by the country code 44 and then the local number without the 0 at the beginning, so for the UK number 01234 567981, you would dial 0011 44 1234 567891.
Similarly, when writing an Australian phone number in the international format, you would write the dial-in code, which is 61, followed by the local number including the area code but minus the first 0. So, for a Sydney number (02) 1234 5678, the international format would be 61 2 1234 5678. For mobile phones, this is usually written with a + sign before the number, so it would be +61 4 1234 5678.
The + sign on a mobile phone replaces the dial-out code and shows that the correct international dial-out code has been used.
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Local numbers
For example, local numbers in New South Wales and the Australian Capital Territory begin with the prefix 02, e.g. (02) 1234 5678. When writing this number in international format, the 0 before the 2 is dropped, resulting in 61 2 1234 5678.
There are also non-geographic numbers in Australia, which are recognised as business numbers. These include 13, 1300, and 1800 numbers. 13 numbers are easy to remember as they only have 6 digits, and they are charged at local rates. 1300 numbers, or "local call numbers", can be called from any fixed line in Australia and will only be charged the cost of a local call. 1800 numbers, or "free call numbers", are toll-free for customers to call.
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Inbound numbers
For example, a business can purchase an 02 inbound number for customers in central east Australia (New South Wales and the Australian Capital Territory), providing a familiar area code and facilitating connections from various localities to a single location. This feature ensures a seamless customer experience and helps maintain a local presence, thereby gaining trust and credibility.
The 1300 numbers, also known as "local call numbers," are accessible from any fixed line in Australia and are charged at local call rates. Small businesses and startups favour this option due to budget constraints. On the other hand, 1800 numbers are toll-free, meaning callers incur no charges. Businesses using 1800 numbers bear the cost of incoming calls, making them ideal for service support lines and fostering customer satisfaction and brand loyalty.
These inbound numbers offer automation and convenience in customer call handling. They enable businesses to map multiple local numbers to the same agent's number, ensuring that customers from different regions can connect with the same agent seamlessly.
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Virtual numbers
An 02 number is a geographic number in Australia, specific to New South Wales and the Australian Capital Territory. Geographic numbers are limited to a particular location, unlike inbound numbers, which are "virtual numbers".
There are several providers in the market that offer Australian virtual numbers, such as AVOXI, Sonetel, and Ringover. These providers offer various features, including call forwarding, call recording, voice response, and more. The cost of virtual numbers varies depending on the provider and the expected call volume. Some providers offer monthly plans, while others charge per user and month.
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Frequently asked questions
02 is the area code for phone numbers in New South Wales and the Australian Capital Territory.
Each of the regions in Australia is given a unique area code. Australian numbers begin with a +61, followed by a single area code, and then 8 succeeding local numbers.
To call an Australian number from outside the country, you need to dial the Australian dial-out code (0011), followed by the country's dial-in code (+61), and then the phone number, dropping the first zero in the area code. So, for example, to call the Sydney number (02) 1234 5678, you would dial 0011 61 2 1234 5678.
To call an 02 number from a mobile phone in Australia, simply dial the number as it is written: (02) XXXX XXX.
