Ruqayyah Snyder
1300 numbers are ten-digit Australian business phone numbers that can be purchased by businesses to enhance their professional image and attract customers from across the country. They are considered 'virtual numbers' that work behind the scenes to manage calls. Calls to 1300 numbers are charged at local call rates from any fixed line in Australia, with the cost shared between the caller and the business. 1300 numbers are a great marketing tool and can make a business appear larger and more professional.
| Characteristics | Values |
|---|---|
| Number of digits | 10 |
| Type | Inbound |
| Use | Business |
| Call cost | Local call rate |
| Call cost sharing | Between caller and business |
| Call management | Routing, redirection, time of day settings, geographic routing, IVR functions |
| Number type | Virtual |
| Number availability | 800,000+ |
| Number purchase | ACMA website |
| Number cost | Starting from $250 |
| Number activation | Three years |
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What You'll Learn
How much does it cost to call a 1300 number?
The cost of calling a 1300 number in Australia depends on the caller's phone plan and the costs their supplier attaches to the plan. Most callers with unlimited call plans on their mobiles will not be charged for calling a 1300 number. However, those calling from a landline will usually be charged a small fee per call, typically not exceeding 25 cents per call. Some mobile plans from Telstra charge up to 40 cents per call.
The cost of calling a 1300 number from a mobile phone is determined by the mobile carrier. For example, some mobile plans from Telstra charge up to 40 cents per call.
It is important to note that 1300 numbers are premium-rate phone numbers, and while they are not freephone numbers, they are also not toll-free numbers. The cost of calling a 1300 number is shared between the caller and the business owner.
For businesses, the cost of having a 1300 number can vary depending on the provider and the plan chosen. Some providers offer a basic plan with a limited number of free minutes included, while others offer unlimited calls for a higher monthly fee. There may also be a one-time setup fee involved.
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How do I get a 1300 number?
1300 numbers are ten-digit business numbers that can be called at local rates from any Australian landline or mobile phone. They are a great marketing tool, are more memorable than standard phone numbers, and make your business appear more professional.
There are a few ways to go about getting a 1300 number for your business. Firstly, you can contact a trusted provider like 1300 Numbers Australia, who will help you get your number connected. You can register and set up an account, check the availability of your desired 1300 number, and then review and checkout your order. Once you have paid, you have gained the rights to use that number.
Alternatively, you can request to buy a 1300 number from the Australian government website, where you will secure the rights to use the number in a specific geographic area. The Australian government retains ownership and control over all 1300 numbers issued. You can select a Normal Issue 1300 number, which gives you the right to use the number for as long as you are hosted on their monthly service plans. If you want a more personalised number, you can purchase a 1300 Smartnumber or phoneword, which gives you the right to sell or lease the number to a third party. However, the phone number is only activated when you connect it with a specialist telco provider like 1300 Numbers Australia.
Another option is to lease a 1300 number, although this does come with some risks. A leasing contract typically ranges from one to three years, and at the end of the contract period, you will need to renegotiate use. If you choose to discontinue your lease, the owner can re-lease the number to a different company, including a competitor.
Some providers may offer to lease a 1300 number to you on a fixed monthly plan, but it is important to be careful when considering this option. Buying a 1300 number directly is the best way to retain maximum control over your number without paying unnecessary monthly fees.
Overall, getting a 1300 number for your business is a straightforward process with multiple options available to suit your needs.
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What are the benefits of a 1300 number?
A 1300 number is a 6-digit phone number that allows callers in Australia to reach a business or organization at a fixed rate, regardless of their location within the country. These numbers are often used by businesses to provide a single contact point for their customers, offering a more professional and streamlined approach than providing multiple regional or branch office numbers.
There are several benefits associated with using a 1300 number for your business:
Cost Efficiency:
1300 numbers offer a cost-effective solution, especially for businesses with a distributed customer base across Australia. With this service, callers are charged a flat rate, divided between the caller and the number owner, making it more affordable for your customers to reach you. This can enhance your customer service by providing a single, memorable number that encourages customers to contact you without worrying about long-distance charges.
Enhanced Professionalism and Brand Image:
Using a 1300 number can elevate your business's professionalism and brand image. It presents a unified and consistent point of contact, making your business appear more established and reputable. The number's memorability and ease of recall also contribute to effective marketing and branding strategies, helping your business stand out and leaving a lasting impression on potential customers.
Flexibility and Call Management:
These numbers offer unparalleled flexibility in call routing and management. You can redirect calls to specific departments, offices, or individuals based on various factors, such as the time of day, caller location, or percentage-based distribution. This ensures that your customers always reach the right person or department, enhancing their experience and improving your team's efficiency.
Advanced Call Features:
1300 numbers come with a host of advanced call features that improve your business's responsiveness and customer service. These include call forwarding, allowing you to redirect calls to alternative numbers during after-hours or in case of an emergency. Additionally, features like call reporting and analytics provide valuable insights into call volumes, durations, and origins, helping you optimize your resources and better understand your customer base.
Portability and Expansion:
Unlike traditional phone lines, 1300 numbers are not tied to a specific location or office. This means that your business can easily relocate or expand without the hassle of changing phone numbers and informing your customers. The portability of these numbers ensures that your customers can continue to reach you, even as your business evolves and grows.
By implementing a 1300 number, your business gains a powerful tool to improve its customer service, enhance its professional image, and streamline its communication processes. It's a cost-effective solution that offers flexibility, advanced features, and portability, ultimately contributing to a better experience for both your customers and your team.
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How do I transfer my existing number to a 1300 number?
Transferring your existing number to a 1300 number is a straightforward process. Firstly, you should consider why you want to make the switch. Ask yourself: is your current plan too expensive? Are you dissatisfied with your current service? Are you able to maximise your current plan? It's important to evaluate how your current carrier has delivered the services you signed up for and review your contract and previous bills to ensure you're not paying more than you should be.
Once you've decided to make the switch, you should determine how much this will cost you. Most telcos have different early termination policies that will require you to pay a certain amount to cancel your service. To avoid this, you can switch to a new provider that offers no minimum terms and lock-in contracts for better flexibility.
To transfer your existing number to a 1300 number, you can contact your new provider, and they will do the heavy lifting for you. They will process your account information and approach your current carrier to request a port-away. While you wait for your current carrier to release your number, your new provider will set up your new account, routing options, and activate your 1300 number on their platform. Alternatively, you can sign up online and select the option to transfer your existing 1300 number. This process can be done without interruption to your existing inbound number service.
It's important to note that your service should be currently connected before putting in a port request for your number. An active number guarantees that you remain the ROU holder of the number. Don't forget to check if there will be any downtime during the transfer.
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What is the difference between 1300 and 1800 numbers?
1300 and 1800 numbers are both inbound numbers in Australia, which means they can only be used to receive incoming calls. They are virtual numbers that are used by businesses to manage incoming calls.
The main difference between 1300 and 1800 numbers is the way calls are charged. When calling a 1300 number from a landline in Australia, the caller is charged the cost of a local call. This cost is determined by the caller's telephone provider. Higher charges apply when dialling from a mobile phone, and these charges are determined by the mobile phone company and vary between carriers. 1300 numbers are therefore often referred to as Local Rate Numbers.
On the other hand, calls to 1800 numbers are free from any Australian phone line, including mobiles. This means that the business using the 1800 number shoulders the call cost for the full duration of the call. 1800 numbers are therefore often called Toll-Free or Free Call Numbers.
The cost difference between 1800 and 1300 numbers has decreased due to competition between inbound number carriers and the larger availability of 1800 numbers. This has made 1800 numbers more affordable, allowing businesses to offer a free call service to their customers with minimal difference in cost compared to a 1300 number.
Another difference between the two numbers is the length of the number. 13 numbers are only 6 digits long, whereas 1300 and 1800 numbers are longer.
Additionally, 1300 numbers can make a business appear larger and more professional. They also give businesses better control over their incoming calls, allowing them to route calls to their preferred answer point and manage after-hours calls by redirecting them to a mobile or a live phone answering service.
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Frequently asked questions
A 1300 number is a 10-digit inbound Australian business phone number that can be used as a single point of contact for customers across Australia.
Calls to a 1300 number are charged at a local call rate from any fixed line in Australia. Mobile calls are billed at a rate determined by the caller's service provider.
You can order a 1300 number online or by phone. You can choose from a list of available numbers or use a Smartnumber lookup tool to see if your desired number is available for purchase.
A 1300 number can make your business appear more professional and established. It can also help you manage your incoming calls more efficiently, track marketing campaigns, and attract customers from outside your local area.
Yes, transferring your existing number to a 1300 number is a straightforward process that can be done by contacting your desired 1300 number provider.
