Lexi Webster
Austrian Airlines is an airline based in Vienna, Austria, with aircraft flying to over 120 destinations in 48 countries. The airline has received mixed reviews, with some customers praising the comfortable seats, attentive service, and impressive food, while others have criticised the airline for issues with refunds, unhelpful customer service, and delayed or lost baggage.
| Characteristics | Values |
|---|---|
| Number of destinations | 6 within Austria, 80+ in 50+ countries across Europe, Asia, North Africa, and North America |
| Aircraft configurations | Wide-body jets with Business and Economy Class cabins, all-Economy Class narrow-body jets |
| Food | Premium Economy is catered by DO & CO, a catering company that also caters to other top-tier airlines and first-class airport lounges |
| Seat comfort | Adjustable and comfortable seats with roomier armrests and more legroom in Premium Economy |
| Customer service | Reports of rude and unprofessional behavior, but also positive reviews highlighting attentive and kind flight attendants |
| Punctuality | Mixed reviews, with some flights delayed and others praised for timely boarding |
| Boarding | No priority boarding for Premium Economy, but generally efficient |
| Baggage allowance | Generous baggage allowance, but issues with lost or delayed baggage reported |
| Email communication | Issues reported with the email address provided on the "Contact us" page |
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What You'll Learn
Austrian Airlines' premium economy food
Austrian Airlines' Premium Economy Class offers a range of benefits, including wider seats, more legroom, priority check-in and boarding, premium meals, and an amenities kit. The food in Premium Economy is a significant improvement over Economy, with passengers enjoying a three- to four-course meal with a choice of two main courses. The culinary experience is catered by DO & CO, a catering company known for its impressive food offerings for top-tier airlines, airport lounges, and international events.
While some reviews praise the food in Austrian Airlines' Premium Economy, others have found it unremarkable. One review mentions that the meal services fell short of expectations, with long waits between food and drink deliveries and a lack of beverage refills. Another review describes the food as "borderline inedible", specifically mentioning a pre-arrival meal of homemade gnocchi that was doused in oil.
However, it's important to note that experiences may vary depending on the flight and the particular menu offered. Passengers on long-haul flights can expect a more extensive dining experience, with two meal services: a main service and a simpler option prior to landing. On short-haul flights, Austrian Airlines offers a buy-on-board service with snacks, sandwiches, and light meals available for purchase.
Overall, while there are mixed reviews about the food in Austrian Airlines' Premium Economy, the class does offer enhanced comfort, amenities, and a more premium dining experience compared to Economy.
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$10.34
Customer service and compassion
Austrian Airlines has received mixed reviews when it comes to customer service and compassion. While some passengers have praised the airline's staff for being friendly, helpful, and accommodating, others have expressed disappointment and frustration with their experiences.
On the positive side, many passengers have shared their satisfaction with the warm and welcoming attitude of the flight attendants. They have been described as
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Seat comfort and legroom
Austrian Airlines offers a variety of seating options, including Economy Class and Premium Economy Class. The airline's fleet includes aircraft from Airbus, Boeing, and Embraer.
Reviews of seat comfort and legroom in Austrian Airlines vary, with some passengers finding the seats comfortable and spacious, while others found the legroom limited. In general, the seats in Premium Economy Class are considered to be more comfortable and spacious than those in Economy Class.
One reviewer who travelled in Premium Economy Class from Vienna to Tokyo described the seats as "comfortable" and "adjustable", with enhanced legroom and a greater recline. They also appreciated the wider seat area, foot supports, and adjustable head support. Additionally, the armrests in Premium Economy Class are roomier, providing more personal space. The seats can also be converted into a horizontal full-flat bed on long-haul flights.
On the other hand, a reviewer on a different website who flew in Economy Class from Tel Aviv to Vienna described the legroom as "very limited" and mentioned that the seat would not recline properly, affecting their ability to sleep. Another reviewer who flew the same route in Economy Class found the legroom to be "decent" and sufficient even for tall people. They also mentioned that the seats were comfortable, although they noted that the armrests could be wider and the headrest adjustable for longer flights.
It's worth noting that the Embraer E95 aircraft from Austrian Airlines has been criticised for its uncomfortable seats, with one reviewer describing the seats as "horrible" and too hard, although the airline provided pillows upon request.
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Luggage and baggage policies
Austrian Airlines offers a free baggage allowance, but the exact amount depends on the flight route, fare class, and frequent flyer status. The airline also provides different allowances for carry-on, checked, and personal baggage.
For carry-on baggage, Economy and Premium Economy Class passengers are allowed to carry one piece of carry-on baggage, while Business Class passengers are permitted to carry two pieces. All carry-on baggage must not exceed dimensions of 55cm x 40cm x 23cm and a total weight of 8kg. Passengers are also allowed to bring one personal item on board, which must not exceed dimensions of 40cm x 30cm x 10cm.
Checked baggage must not exceed total dimensions of 158cm and must weigh between 23kg and 32kg. Excess baggage fees apply for bags exceeding these limits, and the fees vary by destination.
Austrian Airlines also offers additional baggage services for items such as sports equipment, musical instruments, and wedding dresses. These items can be checked in addition to your standard baggage allowance for an additional fee. The airline also provides the option to book excess baggage for your flight if needed.
If you have a connecting flight, your baggage will typically be checked through to your final destination. However, it is recommended to ship your luggage ahead of time to avoid potential issues with baggage not making tight connections.
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Boarding and booking experiences
Austrian Airlines has a mixed bag of reviews when it comes to boarding and booking experiences. Some passengers have praised the airline for its efficient boarding process, friendly service, and generous baggage allowance. They also offer a variety of seating options, including wide-body jets with business and economy class cabins, as well as all-economy class narrow-body jets.
On the other hand, there have been complaints about inconsistent and discriminatory treatment by agents, especially in handling special cases like medical emergencies and visa conditions. Some passengers have also expressed frustration with the airline's strict refund and cancellation policies, with reports of non-refundable tickets and seating fees, even in cases of legitimate reasons for cancellation.
In terms of seating, Austrian Airlines' premium economy class has been well-received for its adjustable and comfortable seats, roomier armrests, convenient drink holders, USB ports, and ample legroom. However, some reviews mention issues with storage space for bags, particularly on the A320ceo model, where several bags had to be placed in the hold, causing delays.
The airline's economy class has also received mixed reviews. While some passengers appreciate the legroom and tasty snacks, others have complained about cramped seats and unfriendly staff. Additionally, there have been reports of issues with choosing seats during check-in, adding to the overall boarding experience.
Overall, while Austrian Airlines offers a range of seating options and efficient boarding processes, there are areas for improvement, particularly in terms of customer service, flexibility with refunds and cancellations, and consistency in applying policies.
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Frequently asked questions
Austrian Airlines has received mixed reviews. While some passengers have praised the airline for its comfortable seats, delicious food, and attentive service, others have complained about rude staff, delayed flights, and issues with refunds and customer support.
The seats on Austrian Airlines vary depending on the cabin class. In Premium Economy, passengers can enjoy adjustable, comfortable seats with roomier armrests and extra legroom. There is also a convenient place for drinks on the armrest, a USB port, and a socket to charge devices. In Economy, passengers can choose exit rows for more space.
The food on Austrian Airlines has received positive reviews, especially in Premium Economy, where passengers are served a delicious three-course meal, including the iconic Wiener Schnitzel, on porcelain plates.
The service on Austrian Airlines has received mixed reviews. Some passengers have praised the cabin crew for their kindness and attentiveness, while others have complained about rude and unprofessional behaviour from staff, including issues with handling support animals and a lack of compassion in dealing with refunds and travel credits.
Austrian Airlines operates flights to more than 80 destinations in about 50 countries across Europe, Asia, North Africa, and North America. Some popular destinations include Vienna, Berlin, Frankfurt, Belgium, France, Greece, Nepal, Japan, and India.
