Lexi Webster
Virgin Australia offers a range of payment options for bookings, including card payments and payments through the Virgin Australia Guest Contact Centre. The currency of the booking is determined by the origin of the flight, with fees incurred per person, per transaction. Virgin Australia's website does not specify whether bookings are in Australian dollars, but it does state that fees in other currencies will be converted to the local currency as per the daily exchange rate.
| Characteristics | Values |
|---|---|
| Currency | Australian dollars (AUD) |
| Payment options | Credit or debit card, Virgin Australia Guest Contact Centre, POLi Direct Payment option, gift voucher |
| Payment fees | Payment fees apply for credit or debit card payments; no fee for booking on Virgin Australia's website |
| Refunds | Refunds permitted for Economy Flex and Business fares; not permitted for Economy Lite and Choice fares; refunds also available under Australian Consumer Law |
| Name change fees | $99 name change fee and reissue fee for Choice fares for bookings made before 31 March 2025 |
| Cancellation fees | Cancellation fees apply per person, per booking; fees are not payable where a refund is available under Australian Consumer Law or other applicable laws |
| Change fees | Change fees apply per person, per booking; fees are not payable where a refund is available under Australian Consumer Law or other applicable laws |
| Seat selection | Included in Economy Choice, Economy Flex, and Business fares; not included in Economy Lite fares |
| Checked baggage | Included in Economy Choice, Economy Flex, and Business fares; not included in Economy Lite fares |
| Food and beverage | Included depending on fare type, cabin class, and route; available for purchase otherwise |
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What You'll Learn
Virgin Australia's fees and surcharges
Booking Fees
There is no booking fee when you make a reservation through the Virgin Australia website. However, a service fee applies if you call the Virgin Australia Guest Contact Centre to make, change, or cancel a booking.
Payment Surcharges
A payment surcharge may apply to your booking. For card payments for travel departing from outside Australia, a payment fee of 0.99% is charged when using PayPal and PayPal Pay in 4. This fee is non-refundable unless you are entitled to a refund under the Australian Consumer Law.
Change and Cancellation Fees
Change and cancellation fees apply per person, per booking. These fees vary depending on the date of booking, the type of fare, and whether the flight is domestic or international. For example, for bookings made between 17 November 2022 and 24 May 2023 for domestic and international short-haul flights, the fee is $89 plus the fare difference for the first change. Changes to Business fares incur only the applicable fare difference. Cancellation fees are not payable if you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, the fees are converted to the local currency per daily exchange rates.
Baggage Fees
Seat selection and checked baggage are not included in Economy Lite fares. For other fare types, additional baggage fees may apply. Any single piece of checked baggage must adhere to maximum weight and dimension restrictions. Oversized or fragile pieces must be sent as freight.
Economy X Fees
The applicable Economy X fee varies based on the time of purchase and is charged in the currency specified in your booking. Fees are applied per person, per sector. Economy X seats are limited and may be sold out on selected travel dates.
Partner Airline Fees
When your flight is operated by a partner airline, such as Qatar Airways, fare inclusions and change and cancellation fee rules may differ. These partner airlines may have different baggage allowances and fare rules, so be sure to review their policies.
Other Fees and Charges
Other fees and surcharges may apply for optional services, such as travel insurance, carbon offsets, and food and beverage purchases. These fees vary based on factors such as the duration of travel and the type of cover selected. Additionally, the price of your ticket may include taxes, fees, and charges imposed by government authorities, which can represent a significant portion of the total cost.
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International long-haul fares
Virgin Australia offers international long-haul fares in Economy Choice, Economy Flex, or Business class. These fares are based on a return ticket and are booked on the Virgin Australia website for flights marketed by Virgin Australia but operated by a partner airline. Seats are limited and may not always be available at peak times or on all flights. Return fares may vary due to local taxes, charges, or currency fluctuations. A payment surcharge may also apply.
The specific fare rules, inclusions, fees, and surcharges for each fare type can be found on the Virgin Australia website. These are in addition to your rights under the Australian Consumer Law. For example, you have the flexibility to pick your seat and bring a checked bag. You can also enjoy extra space, premium comforts, and priority perks.
It is important to note that fare inclusions, such as baggage allowances, and change and cancellation fare rules, may differ depending on the partner airline operating your flight. Therefore, it is recommended to refer to Virgin Australia's fares pages for detailed information about the fees and charges associated with changing or cancelling a booking with a partner airline.
Additionally, cancellation fees apply per person, per booking. Change and cancellation fees are generally not payable if you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, the fees will be converted to the local currency based on the daily exchange rate.
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Domestic fares
Economy Lite fares do not include seat selection or checked baggage. These fares are not recommended if you require flexibility with your travel as cancellations are not permitted, and you may need to pay a fee and any fare difference to make a change. Refunds are not permitted for Economy Lite and Choice fares if you cancel your booking.
For other Economy fare types, a fee and fare difference may be payable for changing or cancelling your booking. Refunds are permitted for Economy Flex fares on payment of a fee. Refunds are also permitted for Business fares. You may also request a refund for other reasons, including under the Australian Consumer Law.
Change and cancellation fees are charged per person, per booking. These fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, the fees listed will be converted to local currency as per the daily exchange rate.
If you need to make, change, or cancel a booking, you can do so by calling the Virgin Australia Guest Contact Centre or by using their website. A fee of AUD40 applies when calling the Guest Contact Centre to manage your booking.
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Change and cancellation fees
Virgin Australia offers flexible options for passengers needing to modify their travel plans. Whether you need to change your flight or cancel it entirely, understanding the airline's policies can help you navigate these changes smoothly.
Change Fees:
The change fees depend on the fare type and timing of the change. For Economy Choice fares, there is a $99 fee for changes, whether made more than 14 days before departure or closer to the flight date. If you have a Flex ticket, changes may be more flexible and less costly. Regardless of the fare type, if the new flight is more expensive, passengers must pay the fare difference.
For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short-haul flights operated by Virgin Australia, the fee will be $80 plus the fare difference for the first change a guest makes. Any subsequent changes will be subject to the fees outlined in the table above.
For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for the same route network, the fee will be $89 plus the fare difference for the first change. Any subsequent changes will be subject to the fees outlined in the table above.
Cancellation Fees:
Cancellation fees may apply depending on the fare type and the timing of the cancellation. These fees are often deducted from the refund or the value of the travel credit issued. Cancellation fees apply per person, per booking.
Waiver of Fees:
In certain situations, such as government travel restrictions, schedule changes, or other special circumstances, Virgin Australia may waive change or cancellation fees. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws.
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Food and beverage choices
Virgin Australia offers a range of food and beverage choices for its passengers. The options available vary depending on the route, time of day, availability, and duration of the flight. Tea and coffee are typically offered on flights over 55 minutes, although hot drinks may not be served during turbulence.
In Business Class, passengers can enjoy a plated meal from a menu featuring contemporary dishes inspired by Japanese, Indian, Mexican, Italian, and Western cuisine. A range of hot and cold drinks, including Australian beer and wine, are also available.
The Economy Class buy-onboard menu offers a variety of options, including the popular cheese and crackers, as well as more substantial items such as ham and cheese sourdough toasties, chicken and sun-dried tomato pesto wraps, and chicken salad sourdough sandwiches. Hot meals, such as pesto pasta and Penang chicken curry, are available on longer routes to and from Perth or select international flights. Tea, coffee, and water are complimentary for Economy Class passengers.
Virgin Australia has also introduced digital wallet payments, including Apple Pay and Google Pay, making it more convenient for passengers to purchase food and beverages onboard without the need for physical bank cards.
When booking flights with Virgin Australia, it is important to note that the prices displayed may be for connecting flights with a stopover. Fares are based on the type of fare chosen, such as Economy Lite, Economy Choice, Economy Flex, or Business Class, and may vary depending on availability and peak travel times. Payment surcharges and additional fees may apply for optional products and services.
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Frequently asked questions
Yes, Virgin Australia bookings are charged in Australian dollars. However, for card payments for travel outside of Australia, the payment fees will differ.
Yes, there may be additional fees and charges for optional products and services. These include baggage fees, extra legroom seating, travel insurance, and carbon offset charges.
Refunds are not permitted for Economy Lite and Choice fares. Refunds are permitted for Economy Flex and Business fares, but a fee may apply. You may also be entitled to a refund under the Australian Consumer Law or other applicable laws.
You can pay for your booking online, through the Virgin Australia Guest Contact Centre, or with a travel agent.
