Leslie Massey
Austrian Airlines offers in-flight Wi-Fi through its FlyNet service, which is provided by Deutsche Telekom. Passengers can download the FlyNet app, register, and purchase their desired Wi-Fi package before or during the flight. The app also provides complimentary access to the Austrian Airlines FlyNet portal, which includes online shopping, weather forecasts, destination recommendations, and information about connecting flights. However, one source mentions that Austrian Airlines' planes are not equipped with Wi-Fi.
| Characteristics | Values |
|---|---|
| Availability of WiFi | Yes, on selected short and medium-haul flights with the Airbus A320 family in the Austrian Airlines fleet and on flights operated with the Dreamliner (Boeing 787) |
| WiFi Provider | Deutsche Telekom |
| Cost | EUR 3 or 1,000 miles for flights up to 90 minutes; EUR 6 or 2,000 miles for flights more than 90 minutes; EUR 8 or 2,600 miles for flights more than 90 minutes with higher speed |
| Payment Methods | Miles & More members can redeem their accumulated miles for internet access; Credit card; PayPal |
| Additional Information | Free messaging available on selected short and medium-haul flights of the Austrian A320 family and on flights operated with the Dreamliner (Boeing 787) |
What You'll Learn
Austrian Airlines' FlyNet® App
Austrian Airlines has introduced the FlyNet® App, developed by Deutsche Telekom, to provide in-flight internet access to its passengers. The app was first launched by Lufthansa, which is part of the same airline group as Austrian Airlines.
The FlyNet® App allows passengers to access the internet on board using three simple steps. First, download the app before your flight and register if you wish. Then, purchase your desired Wi-Fi package before or during the flight. Finally, once connectivity is available, start surfing the web securely and at high speed.
The app offers a convenient registration process, allowing users to sign up with commonly used logins such as Google, Apple, or Lufthansa Group's Miles and More program. Soon, passengers will also be able to register with the Group's new Travel ID. Once registered, passengers can store and redeem vouchers, specify their preferred payment method, and even redeem accumulated miles for internet access.
The Austrian Airlines FlyNet® App also allows passengers to purchase internet access before boarding. This means that once in the air, they can connect to the internet without having to enter a code. Additionally, the app provides complimentary access to the Austrian Airlines FlyNet® portal, which offers online shopping, weather forecasts, destination recommendations, and information about connecting flights.
With the FlyNet® App, Austrian Airlines passengers can stay connected with friends, family, and colleagues; send emails with attachments; surf the web securely; and access their company's Virtual Private Network (VPN). The app ensures that passengers can make the most of their travel time, providing unlimited connectivity options.
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How to access FlyNet®
Austrian Airlines offers WiFi access through its FlyNet® service on selected short and medium-haul flights and on Dreamliner flights.
- Download the FlyNet® app: The app is available on Google Play or the App Store.
- Register (optional): You can register with your Google or Apple login, or your Lufthansa Group's Miles and More profile. Soon, you will also be able to register with the Group's Travel ID.
- Buy your desired FlyNet® package: You can purchase your WiFi package in advance through the app or on the FlyNet portal once you are on board. The app allows you to save your payment details and choose your package with just a few clicks. The WiFi package will be stored in the app and can be redeemed once your flight is in the air.
- Connect to FlyNet®: Once your flight has reached cruising altitude, activate WiFi on your device and select Austrian FlyNet. Open your internet browser, and the FlyNet portal should open automatically.
Please note that the FlyNet Messaging tariff can only be purchased on board, and the service is only available on selected flights with the Airbus A320 family in the Austrian Airlines fleet.
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Cost of FlyNet® packages
Austrian Airlines offers its passengers the FlyNet® service, which provides internet access on selected short and medium-haul flights, as well as on Dreamliner (Boeing 787) flights. The FlyNet® service can be purchased in advance or bought on board the aircraft.
The cost of FlyNet® packages varies depending on the duration of the flight and the desired internet speed. For flights up to 90 minutes, the package costs EUR 3 or 1,000 miles. For flights longer than 90 minutes, the package costs EUR 6 or 2,000 miles.
On the Dreamliner, Austrian Airlines offers three service packages. The FlyNet Premium 2 Hours package, ideal for VPN email services, faster internet surfing, sending messages, and sharing pictures via social networks for two hours, costs EUR 15 / USD 18 / CNY 125 or 5,000 miles. The FlyNet® Premium Full Flight package, which includes the same services as the previous package but for the entire duration of the flight, costs EUR 25 / USD 27 / CNY 200 or 8,300 miles.
It is important to note that the FlyNet Messaging tariff, which is suitable for social media, basic internet surfing, audio and video streaming, and VPN services, can only be purchased on board. Additionally, the speed of the internet connection is limited to the respective transfer rate purchased, and the internet access code is only valid for a single flight.
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Free messaging on Austrian Airlines
Austrian Airlines offers free messaging on selected short and medium-haul flights of the Austrian A320 family with connectivity and on flights operated with the Dreamliner (Boeing 787). To access free messaging, simply visit the FlyNet portal with your mobile device, log in with your personal Travel ID and select "Free Messaging".
The FlyNet app, developed in cooperation with Deutsche Telekom, allows passengers to access the internet on board Austrian Airlines flights. The app offers three steps to get the fastest and most reliable internet connection via mobile devices. First, download the app prior to your flight. Second, register (optional). Third, buy the desired Wi-Fi packages at any time before or during the flight. Once you are connected, you can access free messaging by logging in with your Travel ID and selecting "Free Messaging".
The FlyNet app also allows you to save your details, such as login and payment information, so that you can go online more quickly and conveniently on your next flight. Additionally, customers who are Miles and More members can access the internet by redeeming their accumulated miles.
Please note that the FlyNet Messaging tariff can only be purchased on board and is not available for pre-flight voucher sales.
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Other in-flight entertainment options
Austrian Airlines offers a wide range of in-flight entertainment options to keep passengers engaged during their journey. The airline's in-flight entertainment system provides a variety of options, including movies, TV series, audiobooks, music, and games. Passengers can also take advantage of the airline's FlyNet service, which offers internet access during the flight.
The entertainment options available on Austrian Airlines go beyond just the in-flight entertainment system. The airline offers a large selection of German-language and international newspapers and magazines, which passengers can download onto their mobile devices before their flight. This service, known as eJournals, is available in different languages and offers a wide range of reading materials to suit different tastes and interests.
In addition to the eJournals, Austrian Airlines also provides access to the FlyNet portal, which offers a variety of features and services. Through the portal, passengers can listen to interesting podcasts, track their flight on an interactive moving map, and even access complimentary messaging services on selected short and medium-haul flights. This allows passengers to stay connected with their loved ones and share their travel experiences in real time.
For those who prefer a more interactive experience, Austrian Airlines also offers games and interactive features as part of its in-flight entertainment options. The touch screen interface makes it easy for passengers to navigate and select their preferred choices. Passengers can also create their own personal playlists from a wide range of music options, including jazz, classical, folk, and the latest chart-toppers.
Another unique aspect of Austrian Airlines' in-flight entertainment is the opportunity to indulge in Austrian cuisine and regional snacks through their catering service, Austrian Melangerie. This service is available on short and medium-haul flights, offering a taste of local flavours and a chance to experience Austrian culture and hospitality.
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Frequently asked questions
Yes, Austrian Airlines offers WiFi on selected short and medium-haul flights and on Dreamliner flights.
To connect to the WiFi, download the FlyNet app before your flight and purchase your desired package. Once you're on the plane, set your device to flight mode until you reach cruising altitude. Then, activate WiFi in your settings, select Austrian FlyNet, and open the FlyNet portal.
The price of the FlyNet package depends on the duration of your flight. For flights up to 90 minutes, it costs EUR 3 or 1,000 miles. For flights longer than 90 minutes, it costs EUR 6 or 2,000 miles.
With the FlyNet package, you can stay connected with friends and family, send emails with attachments, surf the internet securely, and access your company's VPN. You can also access complimentary features like information about connecting flights, destination recommendations, and weather forecasts.
Yes, Austrian Airlines offers free, unlimited messaging on selected short and medium-haul flights of the Austrian A320 family and on flights operated with the Dreamliner (Boeing 787). You can use this service by visiting the FlyNet portal on your mobile device, logging in with your Travel ID, and selecting "Free Messaging."
