Damon Mcknight
Showpo is an Australian fashion brand that offers a range of styles and extended sizes. The brand first launched in Australia in 2010 and became available in the US in 2019. Showpo's clothing generally fits true to size, but some customers have reported issues with sizing and an inflexible returns policy. The brand offers refunds for customers who buy two of the same item in different sizes and return one.
| Characteristics | Values |
|---|---|
| Country of origin | Australia |
| Year of launch | 2010 |
| Availability in the US | 2019 |
| Sizing | AU sizes |
| Size variation | US 0 to 16 |
| Size guide | Body measurements |
| Return policy | Full refund for unworn items |
| Customer service | Live chat, email |
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What You'll Learn
Showpo's Australian sizing is accurate
Showpo is an Australian fashion brand that was launched in 2010 and has since gained popularity among celebrities and fashion editors alike. The brand offers a range of styles and extended sizes, catering to a diverse customer base.
When it comes to sizing, Showpo's Australian sizing is generally accurate and true to size. The brand provides detailed size guides and body measurements on its website, allowing customers to make informed decisions about their purchases. The size charts serve as a reference point for customers to find their perfect fit. Showpo also offers helpful tips, suggesting that customers refer to the 'Description' tab for additional information about each item, including material, stretch, and care instructions.
While most customers have had a positive experience with Showpo's sizing, there have been a few mixed reviews. Some customers have praised the brand for its accurate sizing, with one customer commenting that the dress they ordered was "true to size" and looked just like the picture. Another customer, Brittany Ann Courtney, shared her experience in a Showpo Summer clothing haul, recommending that customers order their usual size, especially when it comes to fitted dresses.
However, there have been a few isolated cases where customers have faced sizing issues. In one instance, a customer mentioned that the sizing listed on the website did not align with their typical size. It is worth noting that Showpo offers a flexible return policy, allowing customers to purchase two items in different sizes and return the item that does not fit for a full refund. This policy ensures that customers can confidently navigate any sizing discrepancies and find their perfect fit.
Overall, Showpo's Australian sizing is reliable, and the brand provides comprehensive resources to assist customers in making the right choices regarding their purchases. The combination of size guides, body measurements, and customer reviews empowers shoppers to make informed decisions and enjoy a positive shopping experience with Showpo.
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Returns policy and refunds
Showpo's return policy states that Australian customers can return orders for 110% store credit within 21 calendar days of delivery, or a refund to the original payment method within 7 calendar days of delivery. The item must be in its original condition, unworn, with tags attached, and footwear needs to be in its original box. Wedding gowns must have their QC ribbon attached and be in the original packaging. Customers are responsible for the $11.35 AUD return shipping label fee. Once the return reaches the warehouse, it will be processed within 48 hours.
If an item is faulty, wrongly described, incorrect, or otherwise in breach of Australian Consumer Law, Showpo will fulfil its legal obligations, which may include refunding the purchase price and delivery charges or providing a replacement.
Some customers have expressed frustration with the return policy, stating that there is zero flexibility for special circumstances and that the refund process can be difficult. Others have praised the customer service team for their help with returns and refunds.
It is important to note that the return policy may be amended by Showpo at any time without prior notice, and customers are recommended to check the current Terms and Conditions before making a purchase.
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Customer service
Showpo has received mixed reviews for its customer service, with some customers praising the support they received and others expressing dissatisfaction.
Some customers have reported positive experiences with the company's customer service team, describing them as "amazing", "professional", "helpful", and "timely". In one instance, a customer mentioned that the team offered a solution that suited their needs and that they were pleased with the level of communication and professionalism displayed by the staff members, Christine, Chelsea, Kara, and Lara. Another customer highlighted the team's ability to provide fast, helpful solutions and their willingness to ensure they received the correct size before the item sold out.
On the other hand, several reviews have criticised Showpo's customer service as "terrible" and "inflexible". Some customers have encountered issues with the return policy, finding it restrictive and difficult to obtain refunds. One review mentioned that the return window is too small, and another stated that the sizing guide is inaccurate, leading to challenges with returns. There are also complaints about slow shipping times.
Overall, while some customers have praised Showpo's customer service for their responsiveness and effectiveness, others have expressed frustration with the return policy, sizing discrepancies, and a lack of flexibility. These mixed reviews highlight the varied experiences customers have had when seeking assistance from Showpo.
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US sizing
Showpo is an Australian fashion brand that launched in 2010 and became available in the US in 2019. The brand offers a range of sizes from XS to XXXXL, which translates to US sizes 0 to 16. This is a wider range of options than one would typically find in a mall.
While the brand's sizing is generally considered to be true to size, some reviews suggest that certain items may run large or small. For example, one reviewer mentioned that a dress they ordered was too big in the bust and too small on the bottom. It is always recommended to double-check the size chart for any given item. Additionally, some items may vary due to fabric and fit, so the measurements provided should be used as a guide only.
Showpo's US sizing for dresses typically ranges from size 2 to 12, with select options available for each design. For example, the Baretta Dress is available in US sizes 2 to 12, while the Hibiscus Flower Dress is sold out at the time of writing.
The brand also offers extended sizing for some of its pieces, providing US sizes 0 to 16. This allows customers to get a better sense of how an item will look on them by viewing photos of the pieces on women of various sizes.
Overall, Showpo's US sizing options cater to a diverse range of body types, providing an inclusive shopping experience for its customers.
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In-store sizing charts
When shopping in-store at Showpo, an Australian fashion brand, you can refer to the sizing charts provided to determine the right fit for your body measurements. Showpo's in-store sizing charts typically display Australian (AU) sizes, which are based on standard body measurements in centimetres. While the charts serve as a guide, it's important to remember that the fit may vary slightly depending on the fabric and style of each garment.
To ensure a satisfactory shopping experience, Showpo offers a flexible option to purchase two items in different sizes and return the one that doesn't fit. This option provides customers with the ability to compare sizes and make a well-informed decision. The brand also includes detailed product descriptions, model measurements, and size information to assist customers in finding their perfect fit.
In addition to the sizing charts, Showpo often showcases its clothing on models of various sizes. This inclusive approach allows customers to visualize how an item might fit on bodies similar to their own. The brand also extends sizing for many of its pieces, catering to a wider range of body types.
When browsing the racks in a Showpo store, you can expect to find a variety of styles, from cute everyday items to wedding guest dresses and outfits for a night out. The brand is known for its unique prints and designs, offering something different from what you might discover elsewhere. With a combination of elevated and relaxed vibes, Showpo has gained celebrity fans like Jennifer Lopez, Gabrielle Union, and Emma Roberts.
Overall, Showpo's in-store sizing charts and additional resources aim to provide customers with the tools necessary to make informed purchasing decisions. By utilizing the charts, comparing measurements, and referring to product descriptions, customers can feel confident in finding their ideal fit.
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Frequently asked questions
Yes, Showpo sizes are true to Australian sizes. However, some items may vary due to fabric and fit. It is recommended that you double-check the size chart for any given item.
You can check the 'Description' tab on each item to find information about the item's material, stretch, and care instructions. This tab also includes the model's measurements and the size they are wearing, which can help you determine the right size for you. If you are still unsure, you can buy two sizes and return one for a full refund.
Showpo offers easy returns and refunds within a certain time frame. Some customers have complained about the short return window, which may be as short as 7 days. It is important to carefully read the fine print on the website regarding returns and refunds to avoid any issues.
Yes, Showpo offers extended sizing options, with most items available in US 0 to 16. The website also includes photos of the pieces on women of various sizes, making it easier to determine how an item will fit on your body type.
