Royal Brunei's Future: Still Flying High?

Royal Brunei Airlines is the flag carrier of the Sultanate of Brunei and operates flights across Asia, the Middle East, Australia, and the United Kingdom. The airline offers a boutique, world-class experience with attentive service and a modern fleet. During the COVID-19 pandemic, Royal Brunei Airlines implemented precautionary measures and worked closely with stakeholders to support its guests. While there have been flight cancellations and schedule changes, the airline continues to operate and has recently ordered four Boeing Dreamliners. Royal Brunei Airlines is committed to providing a safe and enjoyable travel experience for its passengers.

Royal Brunei Airlines' COVID-19 measures

Royal Brunei Airlines has implemented several measures to ensure the safety of its passengers and crew during the COVID-19 pandemic. Here are some of the key measures:

Enhanced Cleaning and Disinfection

Royal Brunei Airlines has increased the cleaning and disinfection of its aircraft, following strict protocols to ensure all surfaces are thoroughly sanitised. This includes the frequent disinfecting of high-touch surfaces such as tray tables, armrests, and lavatories.

Mandatory Face Masks

Face masks are mandatory for all passengers and crew. Passengers are required to wear masks throughout the journey, except when eating or drinking. Those who refuse to comply may be denied boarding or asked to leave the flight.

Temperature Checks

The airline conducts temperature screenings for passengers and crew before boarding. Anyone with a high temperature may be subject to further assessment and could be denied boarding if necessary.

Social Distancing

Social distancing measures are encouraged at the airport and during boarding, where possible. Passengers are advised to maintain a safe distance from others, particularly at checkpoints and when queuing.

Hand Sanitiser

Royal Brunei Airlines allows passengers to carry one container of liquid hand sanitiser in their carry-on baggage. The container must not exceed 12 ounces (350 ml) and must be removed from the bag for separate scanning.

Flexible Booking Options

The airline introduced flexible booking policies, allowing passengers affected by COVID-19-related issues to change or cancel their flights without penalty. This includes options for full refunds or rebooking to a new travel date.

Travel Advice

Royal Brunei Airlines encourages passengers to stay informed about the latest government travel advice for their origin, departure, transit, and home nations. The airline also provides a COVID-19 Information Hub on its website, offering details on entry and exit requirements for various destinations, as well as updates on airport operations.

These measures demonstrate Royal Brunei Airlines' commitment to ensuring the safety and well-being of its passengers and staff during the pandemic. The airline continues to adapt its procedures as needed to provide a secure and comfortable travel experience.

Royal Brunei Airlines' destinations

Royal Brunei Airlines is the flag carrier of Brunei and was established as the state-owned national airline on 18 November 1974, with assistance from British Airways and its subsidiaries. The airline offers scheduled services across Asia, the Middle East, Australia, and the United Kingdom, connecting travellers to over 20 destinations worldwide.

Destinations

Royal Brunei Airlines serves a range of destinations, including:

• Bandar Seri Begawan
• Shanghai
• Hong Kong
• Jakarta
• Surabaya
• Kota Kinabalu
• Kuala Lumpur
• Kuching
• Manila
• Singapore
• Seoul
• Bangkok
• Ho Chi Minh City
• London
• Chennai

The airline also has code-sharing and interline agreements, allowing passengers to coordinate flights and seamlessly travel to a wider range of destinations.

Popular Routes

Some of the popular routes offered by Royal Brunei Airlines include:

• London to Bandar Seri Begawan
• London to Manila
• London to Kuala Lumpur
• London to Jakarta
• London to Kota Kinabalu
• Melbourne to Bandar Seri Begawan
• Melbourne to Manila
• Melbourne to Bangkok
• Melbourne to Dubai

Royal Brunei Airlines' in-flight entertainment

Royal Brunei Airlines is still flying and offers a boutique, world-class experience with attentive service and a selection of in-flight entertainment. The RB Impian in-flight entertainment system offers a selection of movies, TV shows, and music to keep passengers entertained throughout their journey.

The airline serves over 30 destinations across Asia, the Middle East, Australia, and the United Kingdom. It operates out of Brisbane Airport (BNE) and Melbourne Tullamarine Airport (MEL) in Australia, providing convenient and comfortable journeys aboard its modern fleet.

Royal Brunei Airlines also has a loyalty program called Royal Skies, which allows members to earn and redeem points for flight upgrades, lounge access, and more. Members can earn Royal Skies miles by flying with the airline or spending with participating partners. These miles can be redeemed for rewards such as flight upgrades and special experiences.

In addition to its in-flight entertainment and loyalty program, Royal Brunei Airlines offers various other services to enhance the travel experience. These include early check-in, advanced seat selection, extra baggage allowance, and business class upgrades. The airline also provides important travel information, such as entry and exit requirements for different cities, on its website.

Overall, Royal Brunei Airlines strives to provide a special and memorable experience for its passengers, from the moment they book their flight to the moment they arrive at their destination. The airline's attention to detail, comfortable amenities, and focus on customer service make it a popular choice for travellers looking for a world-class experience.

Royal Brunei Airlines' Sky Lounge

The Sky Lounge at Brunei International Airport is accessible to RB Business Class guests and Royal Skies Gold members, who can enjoy exclusive access to the Business Class Lounge and its fine dining options. The Business Class Lounge offers massage chairs and a shower cubicle, while the Sky Lounge provides a games console room, a movie room, and more facilities. Both lounges feature premium seating and pleasant decor, with a high standard of cleanliness.

The catering and food quality in the Sky Lounge are excellent, and the staff are proactive and friendly, providing restaurant-style service to business-class customers. The Sky Lounge offers a buffet dining experience, while the Business Class Lounge offers à la carte dining.

Access to the Sky Lounge can be booked through the Royal Brunei Airlines website or by contacting their local office. Walk-in and prepaid guests can access the lounge for a maximum of three hours, with additional hours available for purchase. Infants receive complimentary access, while a child rate applies for children aged 2 to 11 years old.

Royal Brunei Airlines' flight schedule

Royal Brunei Airlines is still flying and offers flights to over 30 destinations across Asia, the Middle East, Australia, and the United Kingdom. The airline has resumed its services and is welcoming passengers back onboard.

Flight Schedules and Timetables

Royal Brunei Airlines provides flight schedules and timetables on its website, allowing passengers to plan their trips. These schedules are subject to change due to weather conditions or other technicalities. It is recommended to check the website regularly for updates.

Destinations

The airline serves various destinations, including Chennai, India, which was introduced recently. However, there is a suspension of flights to/from Beijing.

Check-in Information

Check-in counters at the airport open three hours before the scheduled departure time. Print-at-home boarding passes are currently unavailable, and passengers need to proceed to the check-in counters for entry/exit approval and boarding pass collection.

Transit Information

Transit at Brunei International Airport is currently not permitted. Passengers are advised against making bookings through a multiple-city search that requires a transit. To board the flight, passengers must meet the travel restriction criteria and obtain necessary government approvals.

Refund and Rebooking

Requests for refunds or rebooking for flights until 31 October 2022 can be made through the RB credit voucher system. This applies to affected flights, and passengers can contact the RB Customer Service Centre for assistance.

Frequently asked questions