Leslie Massey
Pretty Little Thing is an online women's clothing and accessories fast-fashion retailer, offering the latest fashion trends, predominantly to the 16-30 age range. The company has received mixed reviews, with some customers reporting issues with delivery, quality, and customer service, while others have had positive experiences with the accuracy of sizing and timely delivery. There have also been reports of discrepancies in pricing, with some customers being charged in UK Pounds instead of Australian Dollars, despite the Australian currency being displayed on the website.
| Characteristics | Values |
|---|---|
| Items offered | Women's clothing and accessories, including party dresses, casual dresses, jackets, and tops |
| Pricing | From $16 AUD |
| Student discount | 20% off |
| Customer reviews | Mixed, with some positive comments about fit, quality, and accuracy of product details, and some negative comments about quality, pricing, and customer service |
| Customer service | Difficult to contact, with some reviews mentioning issues with returns and refunds |
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What You'll Learn
Pretty Little Thing Australia's pricing
Pretty Little Thing Australia offers a wide range of women's clothing, accessories, and shoes. The fast-fashion retailer primarily caters to the 16-30 age group, providing the latest trends and styles. While the company does not have a fixed price range, its products are generally considered affordable, with prices starting as low as AU$16.
Pretty Little Thing Australia frequently offers discounts and promotions, providing customers with opportunities to purchase items at significantly reduced prices. For example, in February 2025, they offered an 80% discount on dresses and shoes, and up to 75% off on other clothing items. Additionally, students can enjoy a 20% discount on their purchases.
However, it is important to note that some customers have expressed concerns about the pricing practices of Pretty Little Thing Australia. There have been reports of customers being charged in UK Pounds instead of Australian Dollars, resulting in higher-than-expected prices. These pricing discrepancies, along with issues related to customer service, delivery, and quality, have led to mixed reviews for the company.
Pretty Little Thing Australia accepts various payment methods, including Visa, Mastercard, and PayPal. They also offer flexible payment options through Afterpay and Klarna, allowing customers to buy now and pay later. Despite the convenience of these payment methods, some customers have complained about unexpected fees, such as return fees and shipping costs, which can impact the overall value proposition.
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Customer reviews
PrettyLittleThing is a young fashion brand that offers "killer affordable style" to women. The company has over 2500 products across numerous categories, with 100 new styles added weekly. They offer standard shipping within 6 business days for $14.99 and express shipping within 3 business days for $24.99.
One customer reported that they were charged in UK Pounds instead of Australian Dollars, despite the website ending in '.au', displaying an Australian flag, and listing prices in Australian Dollars. The customer reported this to Scam Watch and other consumer protection organizations. Another customer reported that they never received the goods they ordered and were unable to contact the company by email. They accused the company of fraudulently taking money from innocent customers.
Other customers have complained about the quality of the clothing, with one person saying that the clothing fell apart after one wear and was not worth the price. Another customer said that the color of the item they ordered did not match the photo online, and they were charged a $15 return fee despite being told that the fee had been waived.
However, one customer was happy with their purchase, saying that the clothing fit perfectly and arrived earlier than expected.
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Customer service
PrettyLittleThing Australia offers a straightforward returns process for customers seeking refunds. When returning items, customers are advised to keep their orders separate to avoid potential delays in receiving their refund. A $9.99 fee is deducted from the refund total to cover return postage, and proof of postage should be obtained. The eParcel Return service is available for fully tracked, cost-effective, and convenient returns. To initiate the return process, customers can visit the returns portal, where they will need their order number and email address. Items should be repacked with all tags still attached, preferably in their original packaging, along with a copy of the delivery note.
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Delivery
PrettyLittleThing is an online women's clothing and accessories fast-fashion retailer. The company was established in 2012 and offers a wide range of fashion trends, predominantly catering to the 16-30 age group.
PrettyLittleThing Australia offers delivery services for its fashion items. However, reviews indicate that there have been issues with delivery times and customers receiving their orders. Some customers have reported that their orders did not arrive by the expected delivery date, with one customer stating that their order was supposed to be delivered by November 9 but had still not arrived as of the date of their review.
There are also reports of difficulties in contacting PrettyLittleThing's customer service regarding delivery issues, as the website does not provide an email address for customer inquiries. This has left some customers feeling frustrated and disappointed, with one reviewer stating that they had to wait almost two weeks for their order to arrive and then had to pay a $10 fee to return the incorrect item they received.
PrettyLittleThing Australia offers express postage for a faster delivery option. However, reviews suggest that even with this option, deliveries may not arrive within the promised time frame of 3-4 working days. It is important to note that issues with delivery times and customer service may vary depending on location and other factors.
In addition to delivery challenges, some customers have expressed concerns about the quality of the items they received, with reports of clothing appearing shoddy, pilling after one wear, and falling apart after washing. These experiences have led to disappointment and frustration among customers, who feel that the quality does not justify the prices charged by Pretty Little Thing Australia.
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$79.99
Quality of products
PrettyLittleThing is an online women's clothing and accessories fast-fashion retailer, offering the latest fashion trends, predominantly to the 16-30 age range. The company was established in 2012 and offers a wide range of products, including party dresses, casual dresses, jackets, and tops.
While some customers have expressed satisfaction with the quality of PrettyLittleThing's products, with one customer stating that "everything looks exactly like the photo plus fits super well and good quality", there are also numerous negative reviews regarding the quality of their products. Several customers have complained about receiving items that differ significantly from their online descriptions and images, with issues such as incorrect colours and poor fabric quality. One customer mentioned that the clothing fell apart after one wear, with issues like pilling and tearing, indicating that the items are not made to last.
In addition to concerns about quality, there are also reports of misleading pricing practices. One customer shared their experience of being charged in UK Pounds without clear indication, resulting in a higher price than expected due to international currency conversion fees. This practice has been reported to Australian consumer protection organizations.
PrettyLittleThing has also received criticism for its customer service. Some customers have reported difficulties in reaching the company, with unresponsive email addresses and unhelpful automated responses. Issues with delivery times and missing packages have also been raised, with customers feeling that the company is more concerned with profit than providing accurate information about delivery estimates.
Overall, while PrettyLittleThing offers trendy and affordable fashion options, the mixed reviews regarding quality, pricing, and customer service suggest that customers should exercise caution when considering a purchase from this retailer.
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Frequently asked questions
No, Pretty Little Thing Australia charges in UK pounds (£). Although the website URL ends with .au, has an Australian flag, and uses the Australian dollar sign, you will be charged in UK pounds.
Pretty Little Thing is an online women's clothing and accessories fast-fashion retailer targeting the 16-30 age range.
Reviews of Pretty Little Thing are mixed. One review states that the clothing is of poor quality, with items falling apart after one wear. Another review mentions that the clothing fits perfectly and arrived earlier than expected.
