Lyla Lindsey
My Aged Care is an Australian Government-established service that helps people find and access government-funded aged care services. It provides information about government-subsidised aged care services and helps people find the right service for them. My Aged Care can be contacted for general information, and they also provide support with using their website and uploading documents. The website offers resources to help people find providers for in-home care, short-term care, or care in an aged care home. My Aged Care also provides an online account for clients to manage their services and information about the latest improvements to aged care.
| Characteristics | Values |
|---|---|
| Purpose | Help find the right aged care service |
| Type of services | Government-funded aged care services |
| Contact number | 1800 200 422 |
| Website | www.myagedcare.gov.au |
| Support | Support for Aboriginal and Torres Strait Islanders, sign language interpreting services |
| Eligibility | Depends on assessment |
| Cost | The government may pay part or all of the cost |
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What You'll Learn
How to apply for Australian aged care services
My Aged Care is an Australian Government-established platform that helps you find and access the right government-funded aged care services. It provides information about government-subsidised Australian aged care services.
There are four key steps to accessing Australian Government-funded aged care services. Firstly, you can see what services are available to help you stay in your own home, or what to expect in an aged care home. Secondly, you can read about how to apply and what's involved in the assessment process. Thirdly, if you've been assessed, you can find a provider and set up your new services. Lastly, if you are receiving services and want to check what you've got in place or make some changes, you can manage your services.
The My Aged Care team can support you over the phone. You can also visit one of the 30 aged care hubs at participating libraries across Australia to learn more about the latest improvements to aged care.
To find out if you are eligible for services, the first step is to have an assessment. Assessments are done in person, usually at your own home. You can check your eligibility by using the eligibility checker, which will help you determine whether you meet the requirements for an assessment before you apply. If you meet the requirements, you can apply for an assessment online. A trained assessor will then call you to arrange a time to visit you at home to carry out an assessment. They will discuss your circumstances and needs and work with you to identify the services that might suit you best.
The government may pay part or all of the cost of your aged care. However, you might be asked to contribute to the cost of your care. The My Aged Care website has resources to help you find a provider for in-home care, short-term care, or care in an aged care home.
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Information on aged care costs
The Australian Government subsidises aged care services to make them more affordable and accessible. The subsidy amount depends on your needs and income. If you have been assessed for the Commonwealth Home Support Program, you don't need to complete a means assessment, and you will only be asked to contribute to the cost of your care if you can afford it.
If you have income above $84,812.52 or assets above $206,663.20, you will need to pay for the full cost of your accommodation, negotiated and agreed with the aged care home. You may still need to pay the full cost of your accommodation if your assets and/or income are less than these amounts. You can use the fee estimator to estimate the fees you may be asked to pay. If you need to pay for part of your accommodation, Services Australia will determine your contribution amount based on your means assessment, and the Australian Government will pay the rest. These income and asset amounts are subject to change over time.
You can apply for financial hardship assistance with your basic daily fee, means-tested care fee, and/or accommodation costs. If you are eligible, the Australian Government will pay some or all of your aged care costs. You can also receive free financial information through Services Australia's Aged Care Specialist Officers (ACSOs) and Financial Information Service (FIS). They can also provide information about the Home Equity Access Scheme.
You can estimate your costs on the My Aged Care website, or apply online for an aged care calculation of your cost of care anytime. You can also use the income and assets checklist to get an idea of what financial information is taken into account. You will need an aged care means assessment to find out whether you are eligible for assistance with your accommodation costs and what your maximum means-tested care fee will be.
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Support at Home program
The Support at Home program is a government initiative that provides in-home care services for older people in Australia. The program aims to help older individuals live independently in their own homes for longer by providing them with the support they need to stay at home. It replaces the existing Home Care Packages Program and Short-Term Restorative Care Program with a single new program.
The Support at Home program offers assistance with everyday tasks such as cleaning, gardening, shopping, and meal preparation. It also provides access to clinical care, including nursing and physiotherapy. For those with more complex needs, higher levels of support are available to help them remain in their homes. Additionally, the program offers short-term pathways, such as the restorative care pathway, which helps individuals maintain their independence and continue participating in activities they enjoy.
The program also includes an assistive technology and home modifications scheme. This scheme helps individuals access products, equipment, and home modifications to support them with mobility and other needs.
The Support at Home program is part of the new Aged Care Act, which puts the rights of older people at the centre of aged care. The Act aims to make the system safer, fairer, and more respectful for older individuals accessing these services. The program is set to begin on 1 November 2025, and individuals currently receiving Home Care Package services may experience changes in the cost of their services.
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Aged Care Specialist Officers
My Aged Care is a service established by the Australian Government to help people find and access the right government-funded aged care services. Aged Care Specialist Officers (ACSOs) are available at a number of Service Australia service centres and can help you with aged care matters in more detail.
ACSOs can help you with checking if you’re eligible for government-funded services and making a referral for an aged care assessment, helping you appoint a representative for My Aged Care, and providing financial information about aged care services.
You can book an appointment with an ACSO by calling the Services Australia Aged Care line on 1800 227 475. Appointments are available in person or via video chat. When you book, you will be given a booking reference number. To access your video chat appointment, use the link sent to your myGov Inbox, which will also appear in your Centrelink online account and your Express Plus Centrelink mobile app under Manage Appointments.
The My Aged Care website can also help you find a provider for in-home care, short-term care, or care in an aged care home. You can also call My Aged Care on 1800 200 422. This number is free to call from Australian landlines and some mobile phones. If you are calling from overseas, dial +61 2 6289 1555 (Monday to Friday 8.30 am to 5.30 pm AEST) and ask for My Aged Care.
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Raising a complaint about aged care services
My Aged Care is a government-established service that helps individuals find and access suitable government-funded aged care services. It provides information about government-subsidised aged care services and helps individuals find the right service for them.
If you have concerns about any aspect of your aged care experience, it is important to raise them. You have the right to make a complaint about any aspect of the care and services you receive from an Australian Government-subsidised service provider.
There are several ways to make a complaint, depending on your specific concerns:
- If you have concerns about your assessment or don't agree with the decision, contact your assessor or assessment organisation to discuss your concerns and ask for their help. If you are not satisfied with the outcome, you can call My Aged Care on 1800 200 422. You can also request a review of the decision free of charge by writing to the Secretary of the Australian Government Department of Health, Disability and Ageing.
- If you have concerns about the calculation of your aged care costs, contact Services Australia. You can also book an appointment with an Aged Care Specialist Officer.
- If you have concerns about your service provider, including the quality of care, how you are treated by staff, the accuracy of your invoices, or the choice of activities provided, contact your service provider directly.
- If you have concerns about elder abuse, contact My Aged Care to discuss your concerns and ask for their help.
When making a complaint, it is important to consider what you would like to see happen as a result. It should be reasonable and in the best interests of the person receiving care. You can also seek support from a friend or family member to help you write your complaint. The Older Persons Advocacy Network offers a free and confidential service that can provide assistance.
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Frequently asked questions
My Aged Care is a service established by the Australian Government to help people find and access government-funded aged care services.
My Aged Care provides information about government-subsidized aged care services and helps people find the right aged care service for them. This includes in-home care, short-term care, and care in aged care homes.
You can contact My Aged Care by calling 1800 200 422. This number is free to call from Australian landlines and some mobile phones. If you are calling from overseas, you can dial +61 2 6289 1555. You can also contact them through social media or messaging platforms, such as Facebook or WhatsApp.
You can find information about applying for services through My Aged Care on their website or by speaking to one of Services Australia's Aged Care Specialist Officers. You can book an appointment with an Aged Care Specialist Officer by calling the Services Australia Aged Care line on 1800 227 475.
