Omari Gates
eHarmony is a dating site that has been operating in Australia since 2000. The platform uses a scientific research method called Compatibility Matching System or psychological matching to help users find compatible partners. While some users have praised the site for helping them find love, others have criticised it for being a scam with fake profiles and expensive paywalls. In this article, we will explore the pros and cons of using eHarmony in Australia and whether it is a good choice for those looking for love.
| Characteristics | Values |
|---|---|
| Number of reviews on ProductReview.com.au | 1,867 |
| Rating on ProductReview.com.au | 1.2 out of 5 stars |
| Number of reviews on Trustpilot | 309 |
| Rating on Trustpilot | 1.1 out of 5 stars |
| Ability to delete account | Difficult to delete account due to legal issues with the Australian Competition and Consumer Commission (ACCC) |
| Scam risk | High |
| LGBTQ+ inclusivity | Limited gender preference options for LGBTQ+ singles |
| Free version | Basic membership allows users to explore the site or app, but functionality is limited |
| Premium version | Premium membership allows communication with compatible members and unlocks the full range of features |
| Premium membership cost | Premium Lite ($69.90 per month for six months), Premium Plus ($49.90 per month for a year), Premium Extra ($39.90 per month for two years) |
| Compatibility | Matches based on 32 dimensions of compatibility |
| Areas of compatibility | Romance, Emotional Intimacy, and Social Values |
| Number of relationships facilitated | Over 2 million |
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What You'll Learn
eHarmony's Compatibility Matching System
At the heart of the Compatibility Matching System is the Compatibility Quiz. This comprehensive quiz consists of 70 questions that delve into various aspects of an individual's personality, values, likes, and dislikes. It also explores the user's motivations for seeking a relationship and their role in a relationship. By understanding these factors, eHarmony aims to make more accurate and meaningful matches.
The Compatibility Quiz results are used to generate a unique Personality Profile for each user. This profile forms the basis of the eHarmony Compatibility Score, which ranges from 60 to 140. This score reflects the level of compatibility between two individuals and is intended to guide users in their partner selections. A score of 100 or higher indicates a good level of compatibility, encouraging users to initiate conversations and explore potential connections.
The Compatibility Matching System aims to streamline the dating process by pre-screening potential partners and highlighting those with whom users have a higher likelihood of compatibility. This approach is particularly beneficial for individuals seeking long-term relationships, as it helps them connect with like-minded people who share similar values and relationship goals.
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eHarmony's pricing and subscription models
EHarmony offers both free and paid subscription plans. The Basic membership is entirely free, while the Premium membership cost depends on the length of the subscription, which can be 6, 12, or 24 months. The longer the subscription period, the higher the cost. Premium subscriptions can be paid for in a single payment, or in two or three instalments. eHarmony accepts all major debit and credit cards, as well as PayPal.
The Basic membership allows users to register, create a profile, and browse their Discover list to explore the most compatible members. However, the dating and matching features are limited. For instance, messaging and photos are limited.
The Premium membership unlocks the full capabilities of eHarmony's Compatibility Matching System, which uses a profile of the user's personality, values, and desires to match them with compatible members. Premium members can view photos, see who likes them, and send messages.
While eHarmony does not offer a free trial, it does provide generous discounts and promotions, particularly during events such as Valentine's Day or Christmas. It is recommended to wait for these sales, as the renewals on subscriptions will come at the full cost.
It is important to note that eHarmony has been criticised for its challenging cancellation procedure and long-term lock-in contracts. Users have reported difficulties in cancelling their subscriptions and receiving refunds. Therefore, it is advisable to carefully review the subscription conditions and be aware of the rights surrounding automatic subscription renewals.
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eHarmony's customer service
There are several ways to contact eHarmony's customer care team, which is available 24/7. The best way to reach them is by phone, and the customer service numbers provided are: (844) 544-3175, (844) 544-3181, (844) 544-3173, (844) 527-7421, and (424) 258-1199. These numbers can be used to troubleshoot issues, and the team is available from 8:00 a.m. to 5:00 p.m. Pacific Time. However, some customers have mentioned that it can be hard to get through.
As an alternative to calling, customers can also contact eHarmony via email at [email protected] or through the live chat feature on their website. The average response time for an email is 36 hours, and the live chat is available 22 hours a day, 7 days a week. Additionally, customers can submit a customer care question or report fake profiles through the eHarmony system, but some have reported that the "report profile" button does not work.
One of the main issues that customers have faced is the difficulty in cancelling their subscriptions and deleting their accounts. eHarmony requires cancellations to be made via email rather than with a one-click option, and customers have reported being locked into paying for subscriptions they no longer want. The company has also been accused of behaving like scammers, with users reporting that they were unknowingly signed up for long-term contracts and then blocked when they tried to delete their accounts. eHarmony has responded to these complaints by citing a legal matter with the Australian Competition and Consumer Commission (ACCC) that prevents users from deleting their profiles during ongoing litigation.
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eHarmony's user experience
EHarmony is a dating site that uses a scientific research method called the Compatibility Matching System or psychological matching for better matches. It has been one of the most recognised dating apps since 2000. The app matches members on 32 dimensions of compatibility, using an extensive personality quiz and detailed profiles. The whole process is far more in-depth than other apps.
EHarmony has two levels of membership: Basic and Premium. Basic membership is free and allows users to register, complete their profile, and browse their Discover list to explore the most compatible members. However, standard members cannot send personal messages or reply to any messages they receive. They can only send smiles and add people to their favourites list.
Premium membership offers three tiers: Premium Lite, Premium Plus, and Premium Extra. Each tier locks the user into a progressively longer plan, with the monthly price decreasing as the length of the subscription increases. Premium Lite costs $69.90 per month for six months, Premium Plus costs $49.90 per month for a year, and Premium Extra costs $39.90 per month for two years. Premium membership allows users to communicate with compatible members and unlock the full range of eHarmony features, including the ability to send and reply to messages.
While eHarmony has helped millions of couples worldwide find love, there are some negative reviews from users who have had issues with fake profiles, scammers, and difficulty cancelling their subscriptions. Some users have also reported that the site does not allow them to delete their accounts, citing a legal issue with the Australian Competition and Consumer Commission (ACCC).
Overall, eHarmony offers a comprehensive matchmaking service that focuses on compatibility and understanding users' values and needs. While there have been some negative experiences reported, the site has also facilitated many successful relationships.
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eHarmony's LGBTQ+ options
EHarmony has worked with GLAAD to improve its LGBTQ+ dating services. The platform now offers a safe, inclusive, and welcoming environment for LGBTQ+ users. eHarmony's unique Compatibility Matching System allows LGBTQ+ users to find potential partners who align with their values, interests, and relationship goals.
The platform encourages detailed profiles, enabling users to get to know potential partners before initiating a conversation. LGBTQ+ users can like specific parts of a profile or individual pictures, and if the interest is mutual, they can connect through the private messaging system. eHarmony also provides a Compatibility Score on every profile, indicating how well users may connect with potential partners. Profiles can be easily filtered by distance, education, and future family plans.
For those seeking a more tailored approach, eHarmony offers a comprehensive compatibility quiz. This quiz helps the platform match LGBTQ+ users with compatible singles who share their values and relationship aspirations. eHarmony's commitment to inclusivity and deeper connections has made it the No. 1 trusted dating site for LGBTQ+ individuals seeking lasting love.
EHarmony also provides a wealth of LGBTQ+ dating advice and tips on its website. It emphasizes the importance of consent, boundaries, and communication in fostering healthy and fulfilling relationships. The platform acknowledges the unique challenges faced by the LGBTQ+ community and is dedicated to creating a diverse and inclusive environment for all its users.
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Frequently asked questions
eHarmony has been one of the most recognised dating apps since 2000 and has helped millions of couples worldwide. The app has a unique focus on compatibility, matching members on 32 dimensions of compatibility. Two-thirds of members surveyed agreed they had better dates through eHarmony. However, the app has received poor reviews on Trustpilot (1.1/5) and ProductReview.com.au (1.2/5), with many reviews citing issues with fake profiles, scammers, and difficulty cancelling memberships.
eHarmony uses an extensive personality quiz and detailed profiles to match its members. The app also features a free online dating advice blog. Members can use the site's customisable filters to search for matches based on their preferences and personal information. However, messaging functions are limited to premium members, and standard members can only send "smiles" and add people to their favourites list.
eHarmony offers two levels of membership: Basic and Premium. Basic membership is free and allows users to register, complete their profile, and browse their Discover list of compatible members. Premium membership offers three tiers: Premium Lite ($69.90 per month for six months), Premium Plus ($49.90 per month for a year), and Premium Extra ($39.90 per month for two years).
