Damon Mcknight
Car Mods Australia is a website that sells car performance parts online. The company was established in 2009 and has since grown into a nationally recognized brand with worldwide ties to manufacturers. While the company promises exceptional full service, customer reviews are mixed, with some praising the company for its friendly staff, fast delivery, and good quality, while others complain about misleading information, delays in delivery, and difficulties in obtaining refunds.
| Characteristics | Values | |
|---|---|---|
| Website | carmodsaustralia.com.au | |
| Location | 3/24 Technology Drive, Arundel QLD 4214 | |
| ABN | 14 146 318 612 | |
| Car Mods Australia | Gold Coast QLD | |
| eBay Store | Car Mods Australia | |
| Products | Car performance parts | |
| Return Policy | All products may be returned within 30 days of the original invoice date for a refund or store credit. All returns require an RMA number, and freight charges are non-refundable. No returns on opened, installed, or used products. | |
| Customer Reviews | Mixed reviews, including positive comments about product quality, delivery, and customer service, as well as negative comments about parts being out of stock and delivery delays. |
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What You'll Learn
Car Mods Australia has mixed reviews
On the other hand, some customers have expressed disappointment with their experience, citing issues with parts being out of stock despite initial assurances and long wait times for orders. One customer claimed that they were provided false and misleading information about the arrival time of their order, labelling the company as "straight-up fraud". Another customer mentioned that they were unable to secure a refund for their order, which was never delivered.
Car Mods Australia's website outlines terms of use that may contribute to these mixed reviews. The website states that returns are subject to specific conditions, including a 30-day window from the original invoice date and the requirement for an RMA number. Additionally, freight charges are non-refundable, and returns are not accepted on opened, installed, or used products. Orders cancelled using Afterpay or Zip Money are subject to a 6% processing fee.
Despite the mixed reviews, Car Mods Australia has established itself as a recognised brand with worldwide ties to manufacturers. The company takes pride in providing exceptional service to the performance parts industry, offering dedicated sales and support staff to assist customers throughout the purchasing process.
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They offer a wide range of car parts
Car Mods Australia was established in 2009 to fill a void in the international car parts market. It has since grown from a small online business to a nationally recognised brand with worldwide ties to manufacturers. The company takes pride in providing an exceptional full service to the performance parts industry.
Car Mods Australia offers a wide range of car parts, including engine parts, exhausts, suspension, recovery equipment, and outback accessories. They cater to a variety of car models, as evidenced by their supply of R34 LED lights for the Nissan Skyline and the AEM cold air intake system for a 2012 Mini.
Their website provides an extensive selection of performance car parts, with something to suit the needs of all customers, whether they are looking for a single part or planning a full project build. The company also offers dedicated sales and support staff who are car enthusiasts themselves and can provide technical and after-sales service.
In addition to their online presence, Car Mods Australia also has a physical location on the Gold Coast, Queensland, Australia. The company provides clear terms of use and policies on its website, outlining return and refund procedures, privacy, and data protection.
Overall, Car Mods Australia presents itself as a legitimate and reputable supplier of car parts, with a focus on customer service and a wide range of offerings to cater to the diverse needs of car enthusiasts.
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The company has dedicated sales and support staff
Car Mods Australia has dedicated sales and support staff who are ready to provide technical and after-sales services to all customers. The company's staff are like-minded car enthusiasts who will assist customers throughout the purchasing process to ensure the best outcome. Whether customers are looking for a single part or planning a full project build, Car Mods Australia has the experience and resources to make their dreams a reality.
The company was established in 2009 to fill a void in the international car parts market and has since grown into a nationally recognised brand with worldwide ties to manufacturers. Car Mods Australia takes pride in providing an exceptional full service to the performance parts industry.
While the company has received mostly positive reviews for its sales and support, there have been some complaints about misleading information and delays in parts delivery. Some customers have reported that parts advertised as in stock were not actually available, leading to unnecessary delays and frustration.
However, many customers have praised Car Mods Australia for its excellent communication, fast delivery, and safe and secure packaging. The company's website also outlines clear terms of use and return policies, providing customers with the option to return products within 30 days for a refund or store credit, as long as the products are unused and in their original packaging.
Overall, Car Mods Australia's dedicated sales and support staff appear to be a key strength of the company, with customers benefiting from their technical expertise and enthusiasm for cars.
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There are terms and conditions for returns
Car Mods Australia was established in 2009 to fill a void in the international car parts market. It has dedicated sales and support staff who are like-minded car enthusiasts, ready to provide technical and after-sales services to all customers.
Refused or undeliverable orders that are returned will be treated as standard returns, with all shipping costs, including return freight charges, deducted from the refund. Cancellation of orders paid with Afterpay or Zip Money will incur a 6% processing fee.
It is important to note that Car Mods Australia does not provide any warranty or guarantee on the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on their website. This includes any personal information collected by 4x4 Mods Australia, a related entity that also collects and secures personal data.
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Delays in deliveries have been reported
Delays in deliveries from Car Mods Australia have been reported by some customers. While some reviews praise the company for its quick delivery, others have expressed frustration over delayed orders.
One customer reported that they were told their order would arrive within 7 days, but after 7 days they were informed that it would actually take a month. This customer also mentioned that they were unable to get an ETA from the supplier and felt that they had been given false and misleading information. Another reviewer shared a similar experience, stating that they were unable to get a refund for an order that was out of stock and faced unnecessary delays.
On the other hand, some customers have acknowledged that their orders were delayed due to customs hold-ups, but they appreciated the company's communication and updates during this time. One reviewer mentioned that once the part arrived at the shop, it was packed and delivered overnight.
Car Mods Australia's website does not explicitly mention any expected delivery time frames or guarantees. However, they do provide options for customers to choose how they would like their orders delivered. For example, customers can choose to have the courier leave the package at a safe place or opt to pick it up from their local post office or depot if no one is available to receive the delivery.
In terms of returns, Car Mods Australia accepts returns within 30 days of the original invoice date, but the company notes that freight charges are non-refundable. Additionally, they state that failure to comply with their return terms may result in delayed processing.
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Frequently asked questions
Car Mods Australia is a legitimate company with a physical address of 3/24 Technology Drive, Arundel QLD 4214, Australia. The company was established in 2009 and has since grown into a nationally recognized brand with worldwide ties to manufacturers.
Car Mods Australia sells car performance parts and provides technical and after-sales services. They offer a wide range of products, including engine parts, exhaust systems, lighting, and suspension components.
Reviews for Car Mods Australia are mixed. Some customers praise the company for its friendly staff, quick delivery, and good quality products. However, other customers have complained about parts being out of stock and misleading information regarding delivery times. It is advised to be cautious when ordering parts that are initially out of stock, as subsequent assurances may not be reliable.
