Lyla Lindsey
Boost Mobile is a popular prepaid SIM provider in Australia, offering access to Telstra's full 3G/4G network at a lower cost. It is the only MVNO in Australia with access to Telstra's entire 4G and 5G network, making it a good option for those seeking wide coverage without the high prices of Telstra. Boost Mobile provides flexible prepaid plans with no lock-in contracts, catering to students, seniors, and budget-conscious users. However, it has received mixed reviews on Trustpilot, with some users praising its value and others complaining about connection issues and customer support.
| Characteristics | Values |
|---|---|
| Network coverage | 99.4% of Australia's population |
| Telco operator | Telstra |
| Telco type | MVNO |
| Telco access | 3G/4G/5G |
| Prepaid plans | Yes |
| 12-month plans | Cost-effective |
| Customer support | Live chat, phone |
| International options | Yes |
| Bring your own number | Yes |
| Free SIM delivery | Yes |
| Data packs | $5 or $20 |
| Reviews | Mixed |
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What You'll Learn
Boost Mobile's wide-reaching network coverage
Boost Mobile has partnered with Telstra in Australia to provide wide-reaching network coverage. Telstra has the largest and most reliable mobile network in Australia, covering 99.7% of the population in over 1,600 towns and communities, spanning around 3 million square kilometres. This is more than 1 million square kilometres greater than its nearest competitor.
Boost Mobile is the only MVNO in Australia with access to Telstra's full 3G/4G network, which reaches 99.4% of the population. Other MVNOs using the Telstra network only have access to the provider's wholesale network, which covers 98.8% of the population. Boost Mobile also offers 5G connectivity, but only via its $70 prepaid plan.
The wide-reaching network coverage of Boost Mobile makes it a good choice for those who want to pay less without sacrificing coverage. It offers a range of prepaid plans with no lock-in contracts, providing flexibility and value for money.
However, it is worth noting that Boost Mobile is strictly prepaid only, and some users have reported issues with network reception and voice quality. Additionally, if you are planning to travel overseas, you may not have international roaming until early 2022.
Overall, Boost Mobile's wide-reaching network coverage through its partnership with Telstra makes it a competitive option for those seeking reliable and affordable mobile services in Australia.
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Prepaid plans and their benefits
Boost Mobile offers a wide range of prepaid plans with varying benefits. The company uses the full coverage of Telstra's 3G, 4G, and 5G mobile networks, which is Australia's largest and most reliable mobile network, covering 99.4% to 99.7% of the population and 3 million square kilometres of Australia. This is around 1 million square kilometres more than any other mobile network.
One of the key benefits of Boost Mobile's prepaid plans is the flexibility and freedom they offer. Customers can choose between 28-day plans that provide monthly flexibility without a lock-in contract and 365-day plans that allow customers to set it and forget it. With prepaid plans, customers know exactly what they are getting and when, with no additional costs. This means that customers pay upfront for their services and can avoid excess data charges. If a customer requires additional data, they can purchase a new recharge, ensuring complete control over their data usage.
Another advantage of Boost Mobile's prepaid plans is the ability to bring your own number or choose a new one. The company offers free SIM delivery anywhere in Australia, and customers can get connected quickly without waiting for a physical SIM to arrive by post. Boost Mobile also offers international options, with unlimited standard international calls to 20 countries on selected plans.
Boost Mobile's prepaid plans are particularly popular among students, seniors, and those who are budget-minded, as they offer low-commitment options and simple, affordable plans. The company also provides live chat and phone support, as well as an app for iOS and Android devices, making it convenient for customers to manage their plans and track their data usage.
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International options and roaming
Boost Mobile offers international roaming in dozens of countries through its international roaming packs. These packs are available as a standalone service to its domestic prepaid packages. The packs are prepaid and purchased as needed and there are no lock-in contracts.
There are three types of packs: Small, Medium, and Large. The Small pack costs $20 and includes 1GB of data, 15 texts, and 15 minutes of calls with a three-day expiry. The Medium pack costs $30 and includes 3GB of data, 30 texts, and 30 minutes of calls with a seven-day expiry. The Large pack costs $40 and includes 5GB of data, 60 texts, and 60 minutes of calls with a 14-day expiry. The Large pack is recommended by the provider as the best value.
The amount of data you can use varies per pack and may require subsequent purchases if frequent internet access is needed. You can buy multiple packs at once, but each pack will activate from the moment of purchase and the expiry period will not change.
To use the packs, you need to access them through the Boost AU app. It is recommended to download the app and buy the pack before leaving Australia. You do not need to be an existing Boost AU customer to buy an international roaming pack.
International roaming was not available to Boost Mobile customers until early 2022.
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Customer support and reviews
Boost Mobile offers live chat support via its website and mobile app, which are available from 7 am to 11 pm AEST daily. Customers can also call their customer support hotline, which is open from 8 am to 8 pm AEST every day.
Reviews for Boost Mobile are mixed. On Trustpilot, the company has a rating of 1.3 out of 5, with some customers complaining about issues with data rollover and billing. Some customers have also reported problems with network reception and voice call quality, especially when outside of Wi-Fi range. However, other customers have reported having no issues with network coverage and even recommended trying some troubleshooting steps to improve the connection.
Boost Mobile is known for offering good value for money, providing access to Telstra's extensive mobile network in Australia at more affordable prices. This makes it a popular choice for students, seniors, and those on a budget. The company offers a range of prepaid plans with flexible options, including 28-day and 365-day plans, as well as international calling and texting options.
Overall, while some customers have had negative experiences with Boost Mobile, particularly regarding customer support and billing issues, others have found the service to be reliable and good value for money, especially for those who want access to Telstra's network without the high prices.
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Compatibility and accessibility
Boost Mobile's compatibility extends to its flexibility in accommodating different user needs. The company offers both 28-day prepaid mobile plans, providing monthly flexibility without lock-in contracts, and 365-day plans, which are ideal for those seeking a long-term, low-maintenance solution. Additionally, Boost Mobile allows users to bring their own numbers or choose a new one, catering to those who wish to retain their existing contact details.
In terms of accessibility, Boost Mobile delivers SIM cards for free across Australia, ensuring that all Australians can access their services regardless of location. The company also provides a variety of ways to get in touch with customer support. Live chat support is available on their website and mobile app, while phone support can be reached daily from 8 am to 8 pm AEST.
However, it is worth noting that some users have reported issues with network reception and voice call connectivity, particularly in areas where strong 4G/5G signals would be expected. These experiences vary, with some users encountering poor or non-existent signals and others experiencing no such problems.
Boost Mobile also imposes capped download speeds for most of its plans, which may impact users who require high-speed data transfers. Nevertheless, Boost Mobile does offer some plans with higher speed caps, providing options for those seeking faster connectivity.
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Frequently asked questions
Boost Mobile is a good option for Australians seeking a prepaid SIM provider with access to Telstra's full mobile network. Boost Mobile offers a range of prepaid plans with no lock-in contracts, providing flexibility for users. Its network covers 99.7% of the Australian population in over 1,600 towns and communities, spanning 3 million square kilometres.
Boost Mobile is particularly attractive to students, seniors, and those on a budget. It offers simple, low-cost prepaid plans with access to Telstra's extensive network, making it a good alternative to Telstra's typically higher prices.
While Boost Mobile provides excellent coverage and value, there are some reported issues with connection and customer support. Some users have experienced problems with signal strength and voice quality, while others have had negative experiences with customer service and billing issues. Trustpilot reviews indicate a rating of 1.3/5, with complaints about double charging and misleading plan features.
