Azerbaijan Airlines: Safe Or Risky?

Azerbaijan Airlines (AZAL) is the flag carrier of Azerbaijan and the country's largest airline. It has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes, and flies to more than 55 destinations across Asia, Europe and North America. The airline has a rating of 4 out of 5 stars on Skytrax and an average rating of 7 out of 10 from travellers. However, reviews on Tripadvisor are mixed, with some passengers praising the food and legroom, while others complain about rude staff, delays and issues with refunds. So is Azerbaijan Airlines safe?

Azerbaijan Airlines is certified as a 4-star airline

The product rating includes seats, amenities, food and beverages, inflight entertainment, cleanliness, and more. The service rating covers both cabin and ground staff.

Onboard long-haul flights, passengers can expect comfort items like duvets and pillows, as well as magazines and newspapers. Short-haul flights also offer comfort items, such as pillows and blankets, and complimentary meals and snacks.

Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin and three-cabin configurations.

Travellers have rated the airline 7.0/10 on average, indicating good service. In-flight meals and cabin comfort are particularly valued. However, some passengers have expressed disappointment with the ground staff and older aircraft, noting issues with faulty entertainment screens and unfriendly service.

Travellers rate Azerbaijan Airlines 7.0/10 on average

Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. It has a fleet of 32 aircraft, including Airbus, Boeing, and Embraer planes, and flies to more than 55 destinations across Asia, Europe, and North America. The airline has a rating of 4 out of 5 stars from Skytrax for the quality of its airport and onboard product and staff service.

For example, several reviews on Tripadvisor mention issues with ground staff at Baku airport, who are described as "rude" and "unwelcoming". There are also complaints about the airline's mismanagement of flights, resulting in passengers missing their connections and being charged extra fees. In addition, some passengers have reported issues with refunds, especially during the COVID-19 pandemic, with the airline refusing to provide refunds for cancelled flights or delayed responses.

On the other hand, some travellers have shared positive experiences with Azerbaijan Airlines, such as efficient cabin crew, good English proficiency, and competitively priced tickets. One passenger noted that the Azerbaijani food served on board was "delicious". Overall, while there are some negative reviews, others indicate that Azerbaijan Airlines provides a decent level of service, as reflected in the average rating of 7.0/10.

Azerbaijan Airlines flies to more than 55 destinations

Azerbaijan Airlines is the flag carrier of Azerbaijan and the country's largest airline. It operates out of Heydar Aliyev International Airport (GYD) outside the capital city of Baku and flies to more than 55 destinations across Asia, Europe, and North America. This includes five domestic destinations, as well as international destinations in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey, and the United States.

The airline has a fleet of 32 aircraft, including Airbus, Boeing, and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class, and Economy Class) configurations.

Reviews of Azerbaijan Airlines are mixed. On Tripadvisor, the airline has an average rating of 3 out of 5 stars, with some passengers praising the food and legroom, while others complain about rude staff, poor customer service, and issues with refunds for cancelled flights. On Flight-Report, travellers rate the airline 7.0/10 on average, indicating good service. Inflight meals and cabin comfort are valued, while the cabin crew and in-flight entertainment/WiFi are considered below average compared to competing carriers. Skytrax has certified Azerbaijan Airlines as a 4-Star Airline for the quality of its airport and onboard product and staff service.

The airline has codeshare agreements with 11 other airlines

Azerbaijan Airlines (AZAL) is the flag carrier of Azerbaijan and the country's largest airline. It has codeshare agreements with 11 other airlines and flies to over 55 destinations across Asia, Europe, and North America. The airline has a fleet of 32 aircraft, including Airbus, Boeing, and Embraer planes. Its planes offer a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class, and Economy Class) configurations.

The codeshare agreements between Azerbaijan Airlines and 11 other airlines allow passengers to book flights on multiple airlines using a single reservation. This enhances connectivity and provides passengers with more travel options and convenient itineraries. Codesharing also enables Azerbaijan Airlines to expand its reach and offer its passengers a wider range of destinations and flight choices.

While the specific airlines that Azerbaijan Airlines has codeshare agreements with were not explicitly mentioned, it is safe to assume that these partnerships contribute to the airline's ability to serve its extensive network of destinations. These agreements enable Azerbaijan Airlines to provide its customers with seamless travel options and access to a broader range of routes, enhancing their overall travel experience.

In addition to its codeshare agreements, Azerbaijan Airlines has also received recognition for its services. The airline has been certified as a 4-Star Airline by Skytrax for the quality of its airport and onboard products and staff service. This certification takes into account various aspects, including seats, amenities, food and beverages, inflight entertainment, and both cabin and ground staff service.

Azerbaijan Airlines has a fleet of 32 aircraft

Azerbaijan Airlines (AZAL) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. The airline has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.

The airline flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as destinations in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. Azerbaijan Airlines has codeshare agreements with 11 other airlines.

Reviews of Azerbaijan Airlines are mixed. On Tripadvisor, the airline has an average rating of 3 out of 5, with some passengers praising the food and service, while others complain about rude staff, delays and issues with refunds. On Flight-Report, travellers rate the airline 7 out of 10 on average, indicating good service. Cabin comfort is particularly valued, while cabin crew and entertainment/WiFi are rated poorly compared to competing carriers.

Skytrax has certified Azerbaijan Airlines as a 4-Star Airline for the quality of its airport and onboard product and staff service. This rating takes into account factors such as seats, amenities, food and beverages, inflight entertainment, cleanliness, and both cabin and ground staff service.

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