Austrian Airlines: Are Tickets Refundable?

When it comes to refunds, Austrian Airlines offers a comprehensive set of policies to ensure a smooth and hassle-free experience for its passengers. The airline provides both refundable and non-refundable ticket options, allowing travellers to choose based on their needs and preferences. While refundable tickets offer flexibility to cancel or modify reservations, non-refundable tickets do not permit refunds upon cancellation. Austrian Airlines has a specific no-show policy for passengers who fail to show up for their scheduled flight without prior cancellation or notification, which may result in penalties, including the forfeiture of the fare paid. The airline also has separate policies for various scenarios, including medical emergencies, death or bereavement, unaccompanied minors, military personnel, pregnant passengers, pets and service animals, sporting equipment, and more.

Refunds for additional purchased services

Austrian Airlines offers a range of services that can be purchased in addition to the standard flight ticket. These additional services can be requested for a refund, and the process varies depending on the type of service and the circumstances. Here are some detailed instructions and information regarding refunds for these additional purchased services:

Seat Reservations

If you have paid for a seat reservation and need to cancel it, you can request a refund for the amount paid. It is important to review the specific terms and conditions associated with your reservation, as there may be applicable cancellation fees or restrictions. You can initiate the refund process by contacting Austrian Airlines' customer service or visiting their website.

Rebooking and Rescheduling

If you need to change your travel dates or itinerary, Austrian Airlines offers rebooking and rescheduling options. Additional charges and fees may apply, depending on the fare rules associated with your ticket. It is recommended to review the conditions of your ticket or contact Austrian Airlines directly for detailed information on the process and any associated costs.

Cancellation Policy

Austrian Airlines allows passengers to cancel their flights, but the refund policy depends on the type of ticket purchased. Refundable tickets provide flexibility, allowing you to cancel or modify your reservation and receive a refund, subject to certain conditions. In contrast, non-refundable tickets do not permit refunds upon cancellation. When canceling, certain fees and charges may apply, depending on factors such as the fare type and timing of cancellation.

Special Circumstances

Austrian Airlines has policies in place to accommodate special circumstances, such as medical emergencies, death or bereavement in the family, and military deployment. In these situations, the airline may offer flexibility in rescheduling or canceling flights and may waive certain fees. It is important to contact Austrian Airlines directly and provide the necessary documentation to avail of these provisions.

Baggage Allowance and Lost/Damaged Baggage

Austrian Airlines has specific guidelines regarding baggage allowance, and passengers are advised to familiarize themselves with these policies to avoid inconvenience or additional charges. In the unfortunate event of lost or damaged baggage, Austrian Airlines has procedures in place to assist affected passengers. It is important to report any issues immediately upon arrival at your destination, and the airline will guide you through the necessary steps for initiating a baggage claim and providing compensation if applicable.

Other Additional Services

Austrian Airlines offers various other additional services, such as special meals, in-flight entertainment, and transportation of sporting equipment or pets. Each of these services has its own policies and guidelines, which you can find on the Austrian Airlines website or by contacting their customer service. If you need to cancel or modify your reservation related to these services, it is recommended to review the specific terms and conditions or contact Austrian Airlines directly for personalized assistance.

Refunds for seat reservations

Austrian Airlines offers both refundable and non-refundable ticket options. Refundable tickets allow passengers to cancel or modify their reservation and receive a refund, subject to certain conditions. Non-refundable tickets, on the other hand, do not permit refunds upon cancellation.

When cancelling a flight with Austrian Airlines, certain fees and charges may apply depending on factors such as the fare type, route, and timing of the cancellation. These fees can vary, so it is advisable to review the specific terms and conditions associated with your ticket. Alternatively, you can contact Austrian Airlines' customer service for detailed information regarding cancellation fees.

If you have paid for your seat reservation and your flight is rebooked, cancelled, or changes are made by Austrian Airlines for operational, safety, security, or other reasons, you will be refunded the amount paid for your reservation if your desired seat category is not available. However, if you cancel or rebook your ticket, the amount paid for the seat category reservation will not be refunded.

To cancel a flight with Austrian Airlines, you can utilize their online platform to manage your booking and initiate the cancellation process. You may also contact Austrian Airlines' customer service via phone or visit one of their ticketing offices to request cancellation assistance. Remember to have your booking reference or ticket number readily available when doing so.

Cancellation fees and charges

When cancelling a flight with Austrian Airlines, certain fees and charges may apply depending on factors such as the fare type, route, and timing of the cancellation. These fees can vary, so it is advisable to review the specific terms and conditions associated with your ticket. You can also contact Austrian Airlines directly for detailed information regarding the cancellation fees applicable to your booking.

The most convenient way to cancel your flight is by using their online platform, where you can manage your booking and initiate the cancellation process. Alternatively, you can contact Austrian Airlines' customer service via phone or visit one of their ticketing offices to request cancellation assistance. Ensure you have your booking reference or ticket number readily available when doing so.

It is important to note that Austrian Airlines offers both refundable and non-refundable ticket options. Refundable tickets provide flexibility, allowing you to cancel or modify your reservation and receive a refund, subject to certain conditions. On the other hand, non-refundable tickets do not permit refunds upon cancellation. Therefore, it is crucial to carefully consider your travel plans and needs before selecting the type of ticket to purchase.

In some cases, you may not need to cancel your Austrian Airlines flight entirely but instead require a change in your travel dates or itinerary. Austrian Airlines offers rebooking and rescheduling options that allow you to modify your flight details, although additional charges and fees may apply based on the fare rules associated with your ticket.

If you do not show up for your Austrian Airlines flight and have not cancelled or rescheduled it beforehand, you may face penalties, including the forfeiture of the fare paid. This is in accordance with Austrian Airlines' specific no-show policy.

Austrian Airlines guarantees refunds for all applicable tickets within seven (7) working days for credit card payments and within twenty (20) working days for cash or cheque payments. In the event of a cancellation or overbooking of the flight, they will refund all fees that you have been charged for the service that you have paid for but not received.

Rebooking and rescheduling options

Austrian Airlines offers rebooking and rescheduling options that allow you to modify your flight details. However, additional charges and fees may apply based on the fare rules associated with your ticket.

Rebooking and rescheduling can be done through various methods. The most convenient way is to use their online platform, where you can manage your booking and initiate the process. Alternatively, you can contact Austrian Airlines' customer service via phone or visit one of their ticketing offices to request assistance. Ensure you have your booking reference or ticket number readily available.

Austrian Airlines strives to offer you maximum flexibility when planning your flight. Depending on the applicable booking deadlines, you can make a telephone reservation directly with Austrian Airlines without payment for at least 24 hours. If you have already bought your ticket and would like to change your route, you can cancel your reservation within 24 hours.

If you have a refundable ticket, you can cancel or modify your reservation and receive a refund, subject to certain conditions. However, some tickets for special fares are non-refundable and cannot be refunded.

If you have a fully flexible ticket, you can rebook up to three hours before departure. For all other tickets, rebooking is possible up to 24 hours before departure.

If you have already bought your ticket and would like to change your route, you can cancel your reservation within 24 hours. If you are prevented from travelling within the period of validity of your ticket because Austrian Airlines is unable to confirm your booking, the validity of your ticket will be extended until the next flight with available seats in the travel class for which you paid.

If you are prevented from continuing your journey after its start within the period of validity due to illness, Austrian Airlines can extend the period of validity of your ticket. However, this extension is only possible up to the time that you are fit to travel again or until their first flight after this date from the place where your journey was interrupted, depending on seat availability. Such illness must be confirmed by a medical certificate.

If you suffer any inconveniences with your accommodation as a result of delays, missed connecting flights, or cancellations under Austrian Airlines' control, the airline will provide you with meal vouchers and, if available, hotel accommodation.

In the event of overbooking, Austrian Airlines treats its passengers fairly and reliably. If it is expected that a flight is overbooked, Austrian Airlines' airport staff will first ask if anyone is willing to give up their seat voluntarily for an agreed amount of compensation. If not enough volunteers are found, passengers with confirmed reservations may be denied boarding. In this case, they will be rebooked on the next available Austrian Airlines flight to the destination named on the ticket.

Compensation for flight cancellations and delays

When it comes to compensation for flight cancellations and delays, Austrian Airlines has a comprehensive set of policies in place to assist passengers. Here is a detailed overview:

Flight Cancellations

Austrian Airlines strives to provide seamless travel experiences, but cancellations can occur due to unforeseen circumstances. In such cases, they have policies to support affected passengers:

• Rebooking Options: Austrian Airlines offers rebooking options to accommodate passengers whose flights have been cancelled. Passengers can modify their flight details, but additional charges and fees may apply based on the fare rules associated with their tickets.
• Compensation: Austrian Airlines provides compensation to passengers in the event of flight cancellations, as outlined in Regulation (EC) No. 261/2004. The compensation amount depends on the length of the delay and the distance of the flight.

Flight Delays

Austrian Airlines understands that delays can be frustrating and aims to assist passengers during these times:

• Assistance for Delayed Passengers: In the event of a delay of more than two hours, Austrian Airlines provides support to passengers, including vouchers for snacks, meals, or hotel accommodation, provided that local conditions allow it.
• Information Updates: Austrian Airlines is committed to keeping passengers informed about known delays, cancellations, and changes to flight routes. They aim to contact customers in advance whenever possible and provide updates within 30 minutes of becoming aware of a cancellation or significant delay.
• Onboard Delays: If passengers experience lengthy onboard delays, Austrian Airlines will ensure heating/air conditioning, food, water, access to toilets, and medical care, adhering to all applicable safety regulations.

Weather and Natural Disasters

In the event of weather disruptions or natural disasters, Austrian Airlines prioritises passenger safety and well-being:

• Timely Updates: Austrian Airlines provides timely updates to passengers about flight status and any changes.
• Rebooking and Assistance: The airline offers rebooking options and assistance to passengers affected by weather-related or natural disaster disruptions.

Passenger Rights and Protections

Austrian Airlines has policies in place to protect passenger rights and ensure fair treatment:

• Passenger Service Commitment: Austrian Airlines' Customer Service Plan reflects their commitment to treating customers fairly, providing clear information, and responding quickly to address any issues.
• Denied Boarding: In the event of overbooking, Austrian Airlines treats passengers fairly and offers compensation or rebooking options.
• Refundable Tickets: Austrian Airlines offers refundable tickets, allowing passengers to cancel or modify their reservations and receive refunds, subject to certain conditions.
• Right to Refund: Austrian Airlines guarantees refunds for all applicable tickets within seven working days for credit card payments and within twenty working days for cash or cheque payments.

It is important to review Austrian Airlines' policies and stay updated through their official channels for the most accurate and timely information regarding compensation for flight cancellations and delays.

Frequently asked questions