Lyla Lindsey
Australian Super Finder has received mixed reviews on Trustpilot, with an average rating of 2.9/5 stars. While some customers have praised the company for their professionalism and efficiency, others have raised concerns about potential scams and long wait times. With scammers targeting superannuation funds, it is important to exercise caution and be aware of the risks. Scammers may use flashy advertising or pretend to be from a financial firm to gain access to personal or account details. To protect yourself from super scams, it is recommended to regularly check your super balance, look for unusual transactions, and ensure your super fund has up-to-date contact information.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 2.9/5 |
| Number of reviews | 912 |
| Positive reviews | Helpful and professional customer service |
| Negative reviews | Long wait times, unprofessional customer service, difficulty contacting, money not received |
| Scams | Superannuation scams are common in Australia |
| Scam prevention | Check super balance regularly, look for unusual transactions, use multi-factor authentication, keep contact details up-to-date |
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What You'll Learn
- Australian Super Finder has a 2.9/5 rating on Trustpilot
- Some reviews praise the service, while others claim it is a scam
- AustralianSuperChoice Account offers flexibility and transparency
- Some customers complain about long wait times and poor customer service
- Superannuation scams are common, with scammers pretending to be from financial firms
Australian Super Finder has a 2.9/5 rating on Trustpilot
On the other hand, some reviews mention that the company's employees are professional and helpful. One review commends Fabian for his friendly approach and positive attitude. Another review mentions that Simon D provided clear and precise directions and that the company is definitely worth 6 stars.
It is important to note that anyone can write a review on Trustpilot, and people who write reviews have the ability to edit or delete them at any time. Trustpilot uses dedicated people and technology to safeguard its platform.
In addition to the Trustpilot reviews, there are also reviews on ProductReview.com.au for AustralianSuper, which may or may not be related to Australian Super Finder. These reviews are also mixed, with some people praising the company for its flexibility, transparency, and investment options, while others complain about long wait times, poor customer service, and unprofessionalism.
It is always important to be cautious when dealing with superannuation and to be aware of potential scams. Scammers may target superannuation accounts because they can hold large amounts of money. It is recommended to check your super balance regularly and look for any unusual transactions. If something seems suspicious, contact your super fund and seek advice from official sources.
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Some reviews praise the service, while others claim it is a scam
Australian Super Finder has received mixed reviews online, with some customers praising the service while others claim it is a scam. On Trustpilot, the company has an "Average" rating of 2.9 / 5 stars, with some reviewers claiming that they have lost thousands of dollars due to the company taking money from their super account without returning it. Others complain about long wait times and a lack of response from the company, with one reviewer stating that they never received a call back after providing their information.
On the other hand, some reviewers on Trustpilot have given Australian Super Finder five or more stars, praising the company for their professional and friendly service. One reviewer noted that they didn't have to go through a lengthy identity verification process, as the customer service representative brought up their details during the call.
Reviews on ProductReview.com.au for AustralianSuper, the Australian super fund choice account, are also mixed. One reviewer praised the fund for its flexibility, transparency, and variety of investment options, while another mentioned the competitive fees and ease of access through the online portal and mobile app. However, other reviewers claim that their money has gone missing, with one person stating that they had to wait 40 minutes to speak to someone, showing a lack of respect for customers.
It is important to note that superannuation scams are common in Australia, with scammers targeting individuals' super accounts, which often hold large amounts of money. Scammers may pretend to be from a financial firm and ask for personal or account details, or they may create a fake super account and transfer funds without the individual's knowledge. Individuals can protect themselves by regularly checking their super balance and account details, using multi-factor authentication, and ensuring their contact information is up to date.
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AustralianSuperChoice Account offers flexibility and transparency
AustralianSuperChoice Account is a super fund that offers flexibility, transparency, and a variety of investment options to suit your retirement strategy. It is easy to become one of their over 3.5 million members. You can join online and save your progress as you go. You can also nominate a beneficiary, or who you would like to receive your account balance when you die. You can skip this step and nominate someone later if you're unsure.
AustralianSuperChoice Account offers a range of conservative and aggressive investment options to suit your situation. If you don't make a choice, your account will be invested in the Balanced option. You can also request to change your insurance cover through the AustralianSuper mobile app.
The online portal and mobile app are user-friendly, providing a seamless experience to check balances, manage investments, and make adjustments with minimal effort. You can also withdraw from your funds anytime. The fees are competitive, and there are no hidden charges, which provides peace of mind. It is straightforward to track contributions, investment performance, and fees, which helps you feel in control of your financial future.
AustralianSuperChoice Account has received several awards and ratings, including the Canstar Outstanding Value Award – Superannuation in 2011-2025, and Outstanding Value Award – Account-Based Pension in 2018-2024. However, it is important to note that awards and ratings are only one factor to consider when choosing a super fund. It is also worth considering any fees or charges that may apply and the potential impact on benefits in your other fund, such as insurance cover.
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Some customers complain about long wait times and poor customer service
Australian Super Finder has received mixed reviews online, with an average rating of 2.9/5 on Trustpilot. While some customers have praised the company for their professionalism and efficient service, others have complained about long wait times and poor customer service.
Some customers have reported waiting for several months without receiving any updates or responses from the company. One customer shared that they had to wait for over three months without hearing anything from Australian Super Finder, despite being told that the process would take only three business days. Another customer complained about being on hold for more than 20 hours and then being hung up on.
In addition to long wait times, some customers have also experienced issues with incorrect or outdated contact information for the company. One customer shared that the toll-free number and office address provided by the company were not working. This has made it difficult for customers to reach the company and resolve their queries or concerns.
Poor customer service has also been a point of contention for some customers. Some have reported that their details were amended without their knowledge, leading to issues with insurance and other important financial matters. Others have complained about feeling harassed by frequent phone calls from the company, even after requesting to be removed from their call list.
It is worth noting that Australian Super Finder has responded to some of these reviews, denying the authenticity of certain complaints and inviting customers to contact them directly to resolve any issues. However, the presence of multiple complaints about long wait times and poor customer service suggests that there may be room for improvement in these areas.
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Superannuation scams are common, with scammers pretending to be from financial firms
Superannuation scams are prevalent in Australia, with scammers pretending to be from financial firms. AustralianSuper, for instance, has warned its customers about scammers posing as representatives from the company. These scammers may contact you through cold calls, emails, or social media ads, and they may even know some of your personal details. They may offer to help you compare and switch super funds, claiming that your existing fund is underperforming. They may also try to convince you to withdraw funds from your AustralianSuper account, promising bigger returns or early access to your superannuation, including crypto investments.
In another scam, individuals claim to represent AustralianSuper and call from mobile numbers, saying they are from the 'AustralianSuper Centre'. They may ask for your personal details, such as your name or email address, under the pretext of sending you information. They may also instruct you to transfer your funds to another super fund. AustralianSuper has clarified that they will never contact customers from a mobile phone number.
Scammers may also pretend to be financial advisors and encourage you to transfer your superannuation into a new SMSF (Self-Managed Super Fund). They may use copied AFS licence details from legitimate organisations to appear genuine. They will ask for your personal or account details and may send an email with a malicious link. By clicking on the link, they can gain access to your computer and other account login details. They may then create a super account in your name and transfer and withdraw funds without your knowledge.
To protect yourself from such scams, it is important to never give unsolicited callers or suspicious emails your personal information or access to your devices. Be cautious when a company contacts you with investment opportunities, and always verify their identity before handing over any sensitive information. You can check if someone is licensed by searching ASIC's Professional Registers. Additionally, always navigate directly to the official login page of your super fund and never enter your login credentials through an email link. If you suspect a scam, report it to the relevant authorities and seek advice from trusted sources.
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Frequently asked questions
Australian Super Finder has received mixed reviews on Trustpilot, with an average rating of 2.9/5 stars. While some customers have praised the company for their professionalism and efficiency, others have complained about long wait times, poor customer service, and even losing money due to the company's actions. Therefore, it is important to do your own research and read through the reviews before deciding whether to trust Australian Super Finder with your superannuation.
Here are some precautions you can take to protect yourself from superannuation scams:
- Regularly check your super balance and account details for any unusual activity.
- Enable multi-factor authentication or password protection if offered by your super fund.
- Ensure your super fund has your up-to-date contact information so they can reach you if there is any suspicious activity.
- Be cautious of unsolicited emails, phone calls, or online advertisements offering access to your super money.
- Verify the identity of any financial firm or individual claiming to be able to help you access your super, and do not provide your personal or account details unless you are certain they are legitimate.
If you suspect that your superannuation has been targeted by scammers or that your account has been accessed without your authorization, you should take the following steps:
- Contact your super fund immediately to inform them of the issue and seek their assistance in resolving it.
- Report the incident to the Australian Taxation Office (ATO) and the Australian Securities and Investments Commission (ASIC) to alert them of potential fraudulent activity.
- Seek advice from a financial advisor or legal professional to understand your rights and options for recovering any lost funds.
Superannuation scams typically involve unsolicited contact from individuals or organizations claiming to be able to provide early or easy access to your super funds. They may use aggressive or high-pressure tactics to persuade you to sign documents or pay fees in order to release your funds. Be wary of anyone who asks for your personal or account details, sends you links to click on, or instructs you to transfer your super funds to a different account or investment scheme. Always verify the legitimacy of any financial firm or advisor before providing sensitive information or transferring money.
