Lyla Lindsey
Australian Super Finder is a company that claims to help people find their lost superannuation funds. However, its legitimacy has been questioned by several customers who have left reviews on Trustpilot. The company has an average rating of 2.9/5, with some reviewers claiming that the company charges money for a service that the Australian government provides for free through the MyGov portal. Others have expressed concerns about potential fraud and poor business practices, including holding customers' monies for months and accumulating interest. Some reviewers have also reported issues with the company's phone number being incorrect and difficulty in getting responses from customer support. Given the mixed reviews and concerns about potential fraudulent activities, it is essential to exercise caution when considering using Australian Super Finder's services and to explore the alternative options available for finding lost superannuation funds.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 2.9/5 |
| Number of reviews | 912 |
| Charge for services | $250 to a few thousand dollars |
| Security | Susceptible to security breaches |
| Customer service | Poor |
| Trustworthiness | Low |
| Official website | australiansuperfinder.com.au |
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Trustpilot reviews
As of 2020, Australian Super Finder has received mixed reviews on Trustpilot, with an average rating of 2.9/5 from 912 reviewers. Some reviewers have praised the company for their helpful and efficient service, with one reviewer commending a consultant named Andrew for being extremely helpful and great service. Another reviewer praised Fabian for his friendly and professional attitude.
However, other reviewers have criticised the company for aggressive and rude behaviour from consultants, with one reviewer claiming they lost thousands of dollars due to the company taking money from their super account without being able to get in contact again. Another reviewer complained about receiving daily harassing phone calls from the company, despite requesting to be removed from their list.
More recent reviews from late 2020 show a higher rating of 4.3/5, with reviewers praising the company for making the process of finding and consolidating lost superannuation accounts simple and quick. One reviewer complimented a consultant named Adrian for providing great service.
Earlier reviews from 2018 and 2019 show a higher rating of 4/5, with reviewers commending the company for their helpful service in finding lost superannuation accounts. One reviewer praised a consultant named Evelyn for being extremely helpful and concise. Another reviewer thanked Australian Super Finder for finding super they never knew about.
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Security concerns
Australian Super Finder has received mixed reviews online regarding its legitimacy and security. On Trustpilot, the company has an "Average" rating of 2.9/5 stars, with some users expressing concerns about potential fraudulent activity and poor customer service. One reviewer mentions that they provided the company with all their details, including their tax file number, date of birth, and phone number, under the assumption that Australian Super Finder was a government entity. They now feel nervous about potential fraud.
Another reviewer claims that Australian Super Finder engages in deplorable behaviour and cannot be trusted. They allege that the company holds onto customers' monies for months, accumulating interest that should belong to the individuals, and that getting a response from the company requires a lot of effort. This reviewer also mentions that Australian Super Finder charges money for a service that the government provides for free.
In response to the negative reviews, Australian Super Finder has denied the authenticity of the statements, claiming that they could not find any clients by the names mentioned in the reviews and that they take such issues very seriously.
To address security concerns, individuals in Australia can search for lost super online using the official government service, myGov, or by contacting the Australian Taxation Office (ATO) directly. It is recommended to have a myGov account linked to the ATO to monitor super and keep it secure. Additionally, individuals can ask their preferred super fund to conduct a search for lost super on their behalf.
It is important to exercise caution when providing personal and financial information to any entity and to verify their legitimacy and security measures to protect your details.
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Super Fund Lookup
Australian Super Finder currently holds a 2.9/5 "Average" rating on Trustpilot, with 912 people having reviewed the company. There are mixed reviews of the company, with some people reporting negative experiences and others reporting that the company is legitimate.
One user reports that they realized they had provided the company with all their details, including their tax file number, date of birth, and phone number, thinking that they were a government entity. They feel nervous that the company will keep their information and potentially defraud them. Another user claims that Australian Super Finder cannot be trusted, as they hold individuals' monies for months, accumulating interest, and that they have to "scream and yell" to get a response.
On the other hand, some users on Reddit suggest that Australian Super Finder is legitimate. One user notes that while the company charges between $250 to a few thousand dollars for their services, myGov will consolidate for free. Another user replies that while this is a service the government provides for free, it makes sense to have an all-of-government digital portal.
In summary, while there are some negative reviews of Australian Super Finder, there are also users who attest to the company's legitimacy. Super Fund Lookup, on the other hand, is a tool provided by the Australian government that allows individuals to monitor their superannuation and ensure that employer contributions qualify as superannuation guarantee payments.
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MyGov account
Australian Super Finder has received poor reviews on Trustpilot, with an average rating of 2.9/5 stars. Some reviewers have expressed concerns about the security and legitimacy of the company, claiming that they were not informed of a security breach that left their accounts vulnerable. Others have accused the company of holding their money for months and providing poor customer service.
Given these concerns, it may be safer to use a MyGov account to manage your superannuation. MyGov is a legitimate government portal that allows Australians to manage various government services, including superannuation. By linking your MyGov account to the Australian Taxation Office (ATO), you can search for lost or unclaimed super, monitor your super, and consolidate your super funds. This service is provided for free by the government, so you can avoid paying potentially high fees to third-party companies like Australian Super Finder.
To use MyGov to manage your super, you will need to create an account and link it to the ATO. You can then use the ATO app or log in to your MyGov account to search for lost super, monitor your super balance, and transfer your super between funds. It is important to have your Tax File Number (TFN) handy when using these services.
In addition to using MyGov, you can also contact your super fund directly to conduct a search for lost super on your behalf. This can be done by phone or by completing a paper form. If you are unable to register for a MyGov account, your super fund can also help you search for lost or unclaimed super.
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Customer service
Australian Super Finder is a company that helps individuals find their lost superannuation accounts. While the company has received some positive reviews for its helpful customer service, there are also numerous negative reviews online. Several customers have accused the company of harassment, claiming that they received frequent unsolicited phone calls. Others have expressed concerns about potential fraud, with one reviewer stating that they provided the company with their tax file number, date of birth, and other personal details, only to later discover that there had been a security breach affecting 2.2 million members.
In response to these negative reviews, Australian Super Finder has denied the allegations, stating that they only call clients who have made inquiries on their website and that they follow Privacy Law in Australia. They have invited customers who feel harassed to contact their Complaints Manager or send an email to their dedicated complaints email address.
In addition to the concerns about Australian Super Finder, there are also reports of scammers impersonating AustralianSuper, the legitimate superannuation fund. These scammers use fake Facebook pages, Gmail email addresses, and cold calls to target individuals, offering assistance with their accounts for a fee. They may also encourage individuals to withdraw funds from their legitimate superannuation accounts and invest them in crypto or transfer them to the scammer's bank account.
To protect yourself from scams, it is important to remember that AustralianSuper will never call you to authorise a transaction by pressing buttons on your phone. They will also never send you an SMS or email with a link to update your personal information or login to your account. If you think you have been scammed, you can report it to AustralianSuper by calling 1300 300 273.
Overall, while Australian Super Finder may be a legitimate company, there are concerns about their privacy practices and potential harassment. It is always important to be vigilant and protect your personal information to avoid falling victim to scams.
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Frequently asked questions
Australian Super Finder is a legitimate company, but it has received poor reviews on Trustpilot, with an average rating of 2.9/5 stars. Some reviewers have accused the company of holding their money for months and having deplorable business practices.
No, Australian Super Finder is a separate company that charges a fee for its services. Australians can search for lost super for free using their myGov account, by phoning the lost super search line, or by completing a paper form.
A myGov account is a digital portal that allows Australians to manage their super and access other government services.
To set up a myGov account, visit the myGov website and follow the instructions. You will need to provide your tax file number and other personal information.
If you have lost or forgotten your tax file number, you can contact the Australian Taxation Office (ATO) to request a new one. You may need to provide proof of identity.
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