Lexi Webster
Air New Zealand is a popular airline that offers flights to and from Australia and New Zealand. The airline provides a range of cabins and seats to cater to different travellers' needs and offers a warm and welcoming experience. In this article, we will explore the availability of Air New Zealand flights to Australia, including any disruptions and the impact of travel restrictions. We will also delve into the customer experience and the airline's partnerships, providing a comprehensive overview of their Australian operations.
| Characteristics | Values |
|---|---|
| Bookings | Air New Zealand received 17,000 bookings for international flights within a day of the New Zealand government announcing new rules for international travel. |
| Schedule | Air New Zealand is yet to lock in its schedule to Australia for 16 January. |
| Cancellations | Air New Zealand cancelled over 1,000 flights between Australia and New Zealand through to 31 December due to uncertainty over the resumption of quarantine-free trans-Tasman travel. |
| Reimbursement | Air New Zealand will secure accommodation for passengers if their journey has been disrupted for a controllable reason. |
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What You'll Learn
Air New Zealand bookings
Air New Zealand offers flights to and from Australia and New Zealand, connecting passengers to 20 destinations across New Zealand and beyond to destinations across the Pacific Islands, North America, and Asia. The airline also connects passengers to and from the United Kingdom, Europe, and the rest of the world through its Star Alliance membership and partnerships with other airlines.
In November 2021, Air New Zealand received 17,000 bookings for international flights within a day of the New Zealand government announcing new rules for international travel. The airline's chief customer and sales officer, Leanne Geraghty, expressed delight at the strong demand for overseas flights. However, Air New Zealand had to cancel over 1,000 flights between Australia and New Zealand through to 31 December 2021 due to uncertainty over the resumption of quarantine-free trans-Tasman travel.
When booking with Air New Zealand, it is important to be aware of their policies regarding disruptions. If your journey is disrupted due to controllable reasons, such as engineering or crew shortages, and you require overnight accommodation, the airline will endeavour to secure it for you. During peak travel periods, availability may be limited, and you may need to arrange your own accommodation. In such cases, Air New Zealand provides guidelines for reasonable expenses and reimbursement procedures.
To book a flight with Air New Zealand, you can visit their website or use a travel agency or online booking platform. The website allows you to search for flights, compare fares, and plan your trip. It is recommended to book in advance, as fares may not be available at peak times or on all flights. Additionally, keep in mind that additional fees and terms and conditions may apply to your booking.
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Trans-Tasman travel
Air New Zealand has been working to resume its trans-Tasman travel services between Australia and New Zealand. In November 2021, the airline saw 17,000 new bookings for overseas travel within a day of the New Zealand government announcing new rules for international travel. The rules stated that fully vaccinated foreign travellers would be welcome from 30 April, with all travellers required to take a COVID test on arrival and self-isolate for seven days before entering the community.
However, Air New Zealand faced challenges in resuming quarantine-free trans-Tasman travel. In December 2021, the airline was forced to cancel over 1,000 flights between Australia and New Zealand due to uncertainty over the resumption of quarantine-free travel between the two countries. The trans-Tasman bubble, first implemented in April 2021, was suspended by New Zealand in July and further extended. This led to difficulties in maintaining consistent flight schedules and caused inconvenience to thousands of passengers.
Despite these setbacks, Air New Zealand remains committed to providing travel options across the Tasman. The airline offers various cabins and seating options to cater to different traveller preferences. With its extensive domestic network, Air New Zealand connects passengers to 20 destinations within New Zealand and beyond to the Pacific Islands, North America, and Asia. Through strategic alliances and partnerships, the airline can also facilitate connections to and from the United Kingdom, Europe, and other parts of the world.
Looking forward, Air New Zealand anticipates strong demand for travel to favourite holiday destinations such as Fiji and Honolulu. The airline is working to reinstate international flights and meet the growing demand for travel as restrictions ease. As of November 2021, the airline's chief customer and sales officer, Leanne Geraghty, expressed delight at the reopening announcement and the strong demand for overseas flights, including trans-Tasman services.
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$17.99
Cancellations and refunds
Air New Zealand offers refunds for flexirefund, worksflexi, premium flexi, and business flexi tickets on domestic and Trans-Tasman routes. All other fares are non-refundable unless specified. Certain third-party fees such as taxes, airport charges, and payments to the Voluntary Emissions Contribution Programme are non-refundable unless required by applicable law. If you have a refundable ticket, Air New Zealand will also refund your card payment fee.
If you have booked your flight through a travel agent or a different airline, you must contact them directly to manage your booking. If you booked with Air New Zealand—via their website, app, or contact centre—you can make changes to your flight online prior to departure. You may be able to change the time, date, or destination of your flight. You will have more options if you have booked a flexi fare. You can change your flight details online within 24 hours of your initial booking without a change fee, but a fare difference may apply. Each fare type has different inclusions and flexibility, so check the fare rules that apply to your booking.
The Air New Zealand customer care team is available 24/7 to help with any issues. The fastest way to get in touch with them is via live chat.
In 2021, Air New Zealand was forced to cancel over 1,000 flights between Australia and New Zealand through to 31 December. The cancellations, which affected over 20,000 passengers, were due to "uncertainty" over the resumption of quarantine-free trans-Tasman travel. However, the airline saw 17,000 new bookings for overseas travel within one day of the New Zealand government announcing new rules for international travel.
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Quarantine-free travel
Air New Zealand has received thousands of bookings for international flights after the New Zealand government announced new rules for international travel. The new rules state that all travellers will be required to take a COVID test on arrival and self-isolate for seven days before entering the community. Pre-flight testing will also be required prior to departure.
The airline is yet to lock in its schedule to Australia as of 16 January, however, Air New Zealand's chief customer and sales officer, Leanne Geraghty, said there would be "plenty of capacity". Geraghty also noted that the airline would bring in more resources depending on how demand goes.
Air New Zealand is also looking to reinstate part of its international schedule as Kiwis prepare to travel the world again from 13 February. The airline has already seen strong demand on routes to Los Angeles, Fiji, and Hawaii.
The trans-Tasman bubble was first implemented in April, allowing for quarantine-free travel between Australia and New Zealand. However, the New Zealand government announced in July that the bubble would be suspended, and it has since been extended. The suspension of the bubble has resulted in the cancellation of over 1,000 flights between the two countries, affecting more than 20,000 passengers.
Despite the suspension of the trans-Tasman bubble, Air New Zealand is still operating flights to Australia, although travellers will now be subject to the new COVID-19 testing and self-isolation requirements.
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International schedule
Air New Zealand is yet to confirm its schedule for flights to Australia as of 16 January. However, the airline has noted that there will be "plenty of capacity". Air New Zealand's chief customer and sales officer, Leanne Geraghty, has stated that the airline has "crews and the right amount of resources available for the schedule".
In anticipation of rising demand, Air New Zealand is preparing to reinstate part of its international schedule. Kiwis is set to jet off across the world once again from 13 February. Geraghty has noted strong demand for routes to Los Angeles, Fiji, and Hawaii, with Fiji being a particular favourite holiday destination for Kiwis. The airline expects demand to continue growing across its network.
Air New Zealand is working to add more flights to its system, especially to Fiji, to meet the anticipated demand. The airline is committed to providing a range of options for travellers, allowing them to choose how they fly across the Tasman, with cabins and seats catering to every traveller's needs.
With its extensive domestic network, Air New Zealand connects travellers to 20 destinations within New Zealand and beyond to the Pacific Islands, North America, and Asia. Through its Star Alliance membership and partnerships, the airline can also easily facilitate connections to and from the United Kingdom, Europe, and other parts of the world.
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Frequently asked questions
Yes, Air New Zealand is flying to Australia. The airline received 17,000 bookings for international flights within a day of the New Zealand government announcing new rules for international travel.
All travellers are required to take a COVID test on arrival and self-isolate for seven days before entering the community. Pre-flight testing is also required prior to departing.
Air New Zealand has had to cancel over 1,000 flights to and from Australia due to "uncertainty" over the resumption of quarantine-free trans-Tasman travel.
