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1st Energy is an Australian-owned electricity retailer that was founded in 2014. The company is based in Melbourne and operates in New South Wales, Victoria, South East Queensland, South Australia, and Tasmania. 1st Energy is a small retailer that promises excellent customer service and quick solutions. The company has a team with years of experience in the retail energy industry in Australia and internationally.
| Characteristics | Values |
|---|---|
| Ownership | Privately owned |
| Country | Australia |
| Founding year | 2014 |
| Headquarters | Melbourne |
| Services | Electricity and gas plans |
| Service areas | NSW, VIC, QLD, SA, ACT, WA, Tasmania |
| Customer service | Phone support line, email, online account management portal |
| Billing | Monthly, based on actual reads from smart meters where available |
| Discounts | Various discounts available on plans |
| Feed-in tariff rates | Competitive solar feed-in tariff rates offered |
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What You'll Learn
1st Energy is Australian-owned
1st Energy is an Australian-owned electricity retailer that was founded in 2014. Based in Melbourne, the company provides electricity and gas plans for small to medium businesses and larger enterprises in New South Wales, Victoria, Queensland, South Australia, Tasmania, Australian Capital Territory, and Western Australia.
1st Energy is a privately owned company that offers a range of distinctive plans to meet the specific needs of business owners. The company does not charge credit card fees for bill payments and provides monthly billing to help customers better manage their energy costs. In addition, 1st Energy offers a variety of ways for customers to contact them regarding general enquiries, billing questions, and other concerns.
The company's managing director, Liam Foden, has over 20 years of experience in the Australian energy industry, having held senior management roles at Energy Australia, Lumo Energy, and Powerdirect. Adam Landry, who has 20 years of experience in the energy sector in Australia and the UK, founded 1st Energy after working for Energy Australia and E.ON. Aneta Graham, with over 18 years of experience in the Australian energy industry, completes the leadership team.
With a focus on delivering exceptional service and customer growth, 1st Energy strives to provide competitive prices and excellent customer service. The company's small size allows it to offer quick solutions and a customer-centric commitment, ensuring that customers have peace of mind that their energy company cares about them.
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It is a small electricity company
1st Energy is a privately owned Australian electricity provider, founded in 2014. The company is based in Melbourne and operates in New South Wales, Victoria, South East Queensland, South Australia, and Tasmania. It is a small electricity retailer, pitching itself as a customer-focused business, promising excellent customer service, quick solutions, and peace of mind.
The company is led by Liam Foden, who has over 20 years of experience in the Australian energy industry, and Adam Landry, who has 20 years of experience in the energy sector in Australia and the UK. With a team that has years of experience in the retail energy industry, both locally and internationally, 1st Energy aspires to be a better alternative to the bigger players in the market.
As a small retailer, 1st Energy offers a number of benefits to its customers. Firstly, the company provides monthly billing, which allows customers to better manage their energy costs. Secondly, 1st Energy does not charge any credit card fees for bill payments, which is uncommon among other retailers. Thirdly, the company offers a range of competitive feed-in tariff rates for customers with solar installations.
In addition to these benefits, 1st Energy also provides 24/7 access to customer accounts through its "My Account" feature, where customers can check their usage, pay their bills, and access relevant information. The company also offers multiple channels for customers to reach out for general inquiries, billing questions, and other concerns.
While 1st Energy may not be the biggest energy company in Australia, it strives to be the best by focusing on delivering exceptional service and customer growth. The company aims to provide value-based energy solutions that enhance the lives of its customers while giving them confidence and peace of mind.
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1st Energy offers electricity and gas plans
1st Energy is an Australian-owned electricity and gas retailer, servicing customers in New South Wales, Victoria, Queensland, Tasmania, and South Australia. The company was founded in 2014 and is based in Melbourne. With a focus on providing value-based energy solutions, 1st Energy strives to enhance its customers' lives by offering competitive prices and excellent customer service.
For electricity, 1st Energy offers monthly billing, which allows customers to better manage their energy costs. The bills are based on actual reads from smart meters, or quarterly reads from traditional meters. The company also provides feed-in tariff rates for customers with solar systems. In addition, 1st Energy offers a 5% discount on electricity bills for NSW households that pay on time.
In terms of gas plans, 1st Energy offers a 3% discount for Victorian residents who pay their bills on time. The company also provides a Super Saver plan, where customers can receive a $250 credit, as well as a Smart Saver plan for Tasmanian customers, which offers a $150 credit on the second bill.
It's important to note that 1st Energy does not offer dedicated solar plans. However, they do provide feed-in tariff rates as part of their normal electricity plans. Additionally, the company does not charge a credit card fee for customers paying their energy bills.
When considering 1st Energy's plans, it is recommended to review the energy provider's plan information for details of all possible discounts and their eligibility criteria. Some plans may have a minimum term longer than one year, resulting in a higher total cost over the term. It is also advisable to compare the reference price set by the Australian Energy Regulator (AER) to make informed choices when selecting an energy plan.
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The company is based in Melbourne
1st Energy is a privately owned Australian electricity provider, founded in 2014. The company is based in Melbourne, with a team that has years of experience in the retail energy industry, both in Australia and internationally.
The company's website states that it is "all about powering your day" and is dedicated to providing value-based energy solutions that enhance its customers' lives. With a customer-centric commitment, 1st Energy promises an excellent level of customer service and quick solutions to any issues that may arise.
The company's Managing Director, Liam Foden, has over 20 years of experience in the Australian energy industry, previously holding senior management roles at Energy Australia, Lumo Energy, and Powerdirect. Adam Landry, who has 20 years of experience in the energy sector in Australia and the UK, founded 1st Energy. Aneta Graham, who has over 18 years of experience in the Australian energy industry, is also part of the team.
As a small energy retailer, 1st Energy operates in New South Wales, Victoria, South East Queensland, South Australia, and Tasmania. The company provides electricity and gas plans for both small to medium businesses and larger enterprises. It offers a number of competitive feed-in tariff rates and does not charge its customers a credit card fee for paying their bills.
With a focus on customer satisfaction, 1st Energy provides a range of options for general inquiries and billing questions, including phone support, email correspondence, and an online account management portal.
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Aussies prefer locally-owned energy companies
1st Energy pitches itself as a customer-focused retailer, promising excellent customer service and quick solutions. The company has a team with years of experience in the retail energy industry in Australia and internationally.
Being Australian-owned does not guarantee better customer service, plans, or discounts. However, research has found that many consumers lean towards Australian-owned brands when comparing similar products or services.
As a small energy retailer, 1st Energy promises an excellent level of customer service and quick solutions. Their offers are simple and straightforward, with no hidden fees or charges. The company also offers a monthly billing option, which it believes is a better way to manage energy costs.
Overall, 1st Energy aspires to be a better alternative provider for energy customers in Australia, with a customer-centric commitment and competitively priced value-based energy solutions.
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Frequently asked questions
Yes, 1st Energy is a privately owned Australian electricity provider.
1st Energy is based in Melbourne, Australia.
1st Energy operates in New South Wales, Victoria, South East Queensland, South Australia, and Tasmania.
1st Energy is a small retailer that promises an excellent level of customer service and quick solutions. The company has a customer-centric commitment and offers multiple ways to get in touch with them for general enquiries, billing questions, and more.
