Ruqayyah Snyder
Australia Post offers several methods to track a parcel. The most straightforward method is to use a tracking or consignment number on the Australia Post website or mobile application. However, if you don't have a tracking number, there are still ways to locate your parcel. You can check your email or confirmation messages for the tracking number, or use third-party tracking platforms like AfterShip. Additionally, if you lodged your item in-store and provided your mobile number or email address, you can receive real-time tracking updates via SMS or email.
| Characteristics | Values |
|---|---|
| Tracking methods | Third-party tracking platforms, the official website, or mobile application |
| Tracking number location | Email, confirmation messages, order confirmation, invoice, or receipt |
| Tracking without a number | N/A |
| Tracking with a number | Enter the number into the Track & Trace tool |
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What You'll Learn
Use a third-party tracking platform
If you don't have your tracking number, you can use a third-party tracking platform to monitor your Australia Post packages. Here's how you can do it:
AfterShip
AfterShip is a third-party tracking tool that provides a dependable and thorough package-tracking solution for numerous postal services, including Australia Post. Here are the steps to track your Australia Post package using AfterShip:
- Visit the AfterShip Tracking Page by clicking on this link: https://www.aftership.com/track.
- Locate the search bar and enter your Australia Post package tracking number.
- Click on the "Track" button to proceed.
- Review the tracking information, which includes details such as the package's last known location and an estimated delivery date.
17TRACK
17TRACK is another reliable third-party logistics tracking platform that integrates with over 2,533 carriers, including Australia Post. Here's how to use 17TRACK:
- Enter your Australia Post tracking number on the 17TRACK website.
- Click the "TRACK" button.
- View your tracking information, including the current status, location history, and expected delivery date.
ParcelsApp
ParcelsApp is a unique Australia Mail tracking app integrated with over 300 postal and express countries worldwide, allowing seamless tracking of any package. Here are the steps to track your Australia Post parcel using ParcelsApp:
- Enter your tracking number on the ParcelsApp website.
- Press "Track Package".
- Receive status updates and delivery date estimates.
It's important to note that while these third-party tracking platforms offer convenience and comprehensive tracking information, they require a tracking number to function. If you don't have a tracking number, you may need to explore other options, such as contacting Australia Post directly or using their official tracking channels.
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Use the official Australia Post website
The official Australia Post website outlines three methods for tracking Australia Post parcels. The first method is to use the website's tracking service. All you need is your tracking number, which you can find on your receipt if you posted the item at a Post Office counter. If you opted for a tracked service, such as prepaid satchels, you can locate the tracking number on the barcode or removable sticker. You can also check your email or any confirmation messages received when placing your order. Once you have the tracking number, simply enter it into the tracking tool on the website to get real-time updates on your parcel's progress and estimated delivery date.
Another method is to use the AusPost app, which is available for download on your mobile device. With the app, you can choose to save the tracking number to your track list, so you don't have to enter it again later. The app will automatically retrieve the latest tracking information, allowing you to monitor your parcel's progress and estimated delivery date.
Additionally, if you lodged your item in-store and provided your mobile number and email address, you can receive real-time tracking updates via SMS and/or email. These updates include estimated delivery dates, proof of delivery, and even collection notifications if your parcel is available for collection at a Post Office.
By utilizing the official Australia Post website, app, or in-store services, you can effectively track your parcels without the need for a third-party tracking platform.
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Use the Australia Post mobile application
If you're looking to track a parcel without a tracking number, one option is to utilise the Australia Post mobile application. Australia Post, the government-owned postal service provider in Australia, offers a convenient app that allows users to track their packages on their mobile devices. Here's a step-by-step guide on how to use the Australia Post mobile application to track your parcels:
Downloading the App:
To begin, you'll need to download the official Australia Post mobile application, often referred to as the "AusPost app." You can find this application on the app store for your respective mobile device, whether it's an Apple or Android smartphone. Search for "Australia Post" or "AusPost" in your app store and install the official application.
Setting Up an Account:
Once you've installed the app, open it and create an account if you haven't already. Having an account allows you to centralise all your tracking information in one place. You can also track your deliveries as a guest without an account, but creating an account offers additional benefits, such as order history and personalised settings.
Tracking without a Tracking Number:
Now, let's get to the main concern – tracking without a tracking number. While a tracking number is typically the primary tool for following your parcel's journey, there are still ways to locate your package. Here are a few methods you can try:
- Check the Sender's Information: If you've ordered something online, the sender might have provided tracking information in their order confirmation email or on their website. Check your email inbox or the sender's website for any updates or estimated delivery dates.
- Utilise the App's Features: Explore the app's features to see if there are any alternative tracking options. Sometimes, the app may provide estimated delivery windows or notifications for expected deliveries, even without a tracking number. These notifications can give you an idea of when to anticipate your parcel's arrival.
- Contact Customer Support: If all else fails, reach out to Australia Post's customer support through the app or their website. They may be able to assist you in locating your parcel using other identifying information, such as your name, address, or a description of the parcel's contents.
Remember, while the Australia Post mobile application provides convenient tracking features, there might be limitations. In some cases, you may need to contact the sender or Australia Post directly to obtain more detailed information about your parcel's whereabouts.
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Contact Australia Post directly
If you are unable to find your tracking number, you can contact Australia Post directly for assistance.
- By Phone — Call 13 POST (13 7678) if you're in Australia. If calling from overseas, use +61 3 8847 9045.
- Online — Visit the "Contact Us" page on the Australia Post website for more options.
- Social Media — Reach out via their official Facebook or Twitter accounts.
Australia Post also recommends contacting the sender first, as they have specific information about the item's packaging, addressing, and content. The sender can also raise an enquiry with Australia Post on your behalf.
If your enquiry is about the delivery of essential medication, contact Australia Post as soon as you think your item is missing or running late. For all other domestic deliveries, wait until 10 business days after the expected delivery date before making a late-item enquiry.
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Check your email for tracking information
If you've ordered an item online, check your email inbox for the order confirmation or invoice, as the sender may have included the tracking number or article ID there. If you have a tracking number, you can easily track your deliveries without an account or logging in. Simply enter the tracking number to receive status updates and delivery date estimates.
If you are unable to locate the tracking number in your email, the sender may have included it in a different communication, such as a text message or a direct message on social media. Check your other inboxes or messaging platforms to see if you can find any relevant information.
Additionally, some delivery services provide email notifications with tracking updates. For example, Australia Post offers real-time notifications, estimated delivery dates, and proof of delivery via email. If you have signed up for such notifications, check your emails for any updates or tracking links.
If you still cannot find the tracking information, it's possible that the sender did not provide a tracking number or that tracking is not available for your particular delivery service. In this case, you may need to contact the sender or delivery service provider directly to inquire about the status of your parcel. They may be able to provide you with the tracking information or alternative methods to locate your parcel.
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Frequently asked questions
If you don't have a tracking number, you can use the consignment number provided to you to track your parcel using the Track & Trace tool. You can also track your parcel by entering its Article ID into the parcel tracking section of the app.
If you posted the item at a Post Office counter, you can find the consignment number or Article ID on the receipt. If you used a tracked service like prepaid satchels, you can find the number on the barcode or removable sticker.
If you provided your email address, Australia Post will send you emails with tracking updates. You can also contact the dedicated support team on 13 16 93.
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