Damon Mcknight
Australia Post offers PO Box services for customers who don't receive mail delivery at their residential or business addresses. Customers can apply for a PO Box online through their MyPost account or in person at a participating Post Office. PO Box Plus is an optional upgrade that allows customers to receive up to 50 parcels per year from third-party carriers. However, some businesses may not ship to PO Boxes due to the use of multiple couriers, shipping costs, item size, or other factors. Signature on delivery, wine deliveries, and large parcels are also ineligible for PO Box delivery according to Australia Post's website.
| Characteristics | Values |
|---|---|
| Who can get a PO Box? | Customers where Australia Post doesn't deliver to their residential or business address. |
| Cost | $20 to set up, with annual charges depending on the PO Box size. |
| Additional costs | Fees and charges may apply to carriers other than Australia Post and StarTrack. |
| Parcel collection | If your parcel is too large to fit in your PO Box, you can collect it from a PO Box red door. |
| Parcel collection time | Parcels not collected within 30 days may be returned to the sender. |
| Parcel notification | You can subscribe to the free Mail2Day service to be notified by email when a delivery arrives in your PO Box. |
| PO Box Plus | Upgrade to receive up to 50 parcels per year delivered to your PO Box from other carriers. |
| Eligibility for a free PO Box | Individuals impacted by family and domestic violence within Australia may be eligible for a free PO Box for 12 months. |
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Applying for a PO Box
Step 1: Understanding the Purpose and Benefits of a PO Box
Before applying, it is essential to understand why you need a PO Box. Traditionally, PO Boxes were used by people in remote areas without postal services. Today, PO Boxes offer convenience and enhanced privacy, keeping your personal or business address confidential. They also provide superior security, as they are located inside post offices, and faster deliveries. Additionally, PO Boxes help separate personal and business correspondence, offering a professional image for businesses.
Step 2: Choosing a Suitable PO Box Service
Australia Post offers different PO Box services to meet your needs. You can choose from a range of sizes and lease periods, typically up to 1 year with an option to renew annually. The annual fee varies depending on the box size, location, and eligibility for reduced rates, ranging from $54 to $372. Consider upgrading to PO Box Plus to receive parcels from other carriers, or opt for Mail2Day to receive email notifications when you have mail.
Step 3: Eligibility and Required Documents
To apply for a PO Box, you must be eligible and have the necessary documents. Australia Post requires full personal details and verification of your identity. You will need to provide a valid driver's licence or two forms of identification if you don't have a driver's licence. The categories for alternative forms of identification are outlined on the Australia Post website.
Step 4: Application Process
You can apply for a PO Box online or in person. If you have a MyPost account, log in and follow the steps to apply for a new PO Box under 'Collection Points'. If you don't have an account, you can sign up for free. Alternatively, you can download the application form from the Australia Post website or obtain one from a participating post office. Complete the form and submit it online or at the post office, along with your identification documents.
Step 5: Payment and Finalisation
After submitting your application, you will need to pay the applicable fees. Australia Post charges an establishment fee of $20 for new leases, and you can pay the annual fee online or in person. Remember that MyPost accounts cannot be deleted online, and personal information provided may be used for marketing purposes. Additionally, consider opting for mail redirection services, which can be lodged when you collect your PO Box keys.
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$25.99
Annual fees
Australia Post offers PO Box services for an annual fee. The standard PO Box service is available for $164 per year as of 2025, with the rental period running from 1 April to 31 March. This price is a significant increase from previous years, with the fee being $49.50 in 2001, $52.00 in 2002 and 2003, and $159 in 2024.
There is also an establishment fee for new customers, which is just under $30, and a reactivation fee of $30 if you wish to re-lease a cancelled PO Box. Additionally, the annual fee must be paid upfront, and there is a discount for non-business customers who renew their lease by 31 March each year.
Australia Post also offers a PO Box Plus service, which allows customers to receive up to 50 parcels per year from third-party carriers, not just Australia Post and StarTrack. This service is available for an annual fee of $28, with an additional fee of $3 per parcel once the included allowance of 50 parcels is reached.
It is important to note that the size of the PO Box you choose will depend on the amount of incoming mail you expect to receive, with larger boxes costing more. Additionally, there is an option to have Australia Post collect your mail and deliver it to your office each morning for an additional fee.
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Parcel delivery
If you want to send a parcel to a PO Box in Australia, you can do so by addressing the parcel to the PO Box number and postcode. You can also choose to be notified by email when a delivery arrives at your PO Box. You can access your PO Box 24/7 to collect your parcels. If your parcel is too large to fit in your PO Box, you will be given a key to collect it from a red door box. If the parcel is too big for the red door box, you will be notified to collect it from your local Post Office.
There are some restrictions on what can be delivered to a PO Box. Parcels that require a signature on delivery, such as wine deliveries and large parcels, cannot be delivered to a PO Box. These items can be collected from the counter at the local Post Office.
If you are sending a parcel to someone with a PO Box, you can use Australia Post or StarTrack as carriers. If you are using another carrier, you may need to pay an additional fee.
PO Boxes are available to lease for up to one year at a pro-rata rate. There is a $20 setup cost, and the annual charge depends on the size of the PO Box.
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Mail redirection
Australia Post offers mail redirection services for those who are moving house, changing their address, or going on holiday. This service is also available for those facing special circumstances, such as natural disasters, domestic violence, or managing the estate of a deceased person.
When applying for mail redirection, you must do so in person at a participating Post Office and provide proof of identity. You can apply for mail redirection for up to 12 months, with the first 6 months being free of charge when you collect your PO Box keys. After the free service period, you will need to pay the applicable rates for continuing the mail redirection service.
The cost of mail redirection within Australia is quoted for one month, and you can pay for up to 5 years in advance online or in person. It is important to note that mail redirection is not available for certain types of mail, including Registered Post, Cash on Delivery, Parcel Post, Express Post, and items requiring customs documentation. International mail redirection must be applied for at the Post Office, and some mail cannot be redirected overseas.
Additionally, if you are unable to receive mail at your residential or business address, you may be eligible for a reduced-rate PO Box or locked bag at the nearest Post Office. This option is not available to those residing on houseboats, water or sea vessels, or on private roads such as caravan parks, gated communities, retirement villages, or defence force barracks.
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Ineligible items
- Items that require a signature on delivery. This is because PO Boxes are generally unstaffed, so there is no one to sign for the item. In this case, the item will be redirected to a collection depot or returned to the sender.
- Large or heavy parcels that are too big or heavy for Australia Post's network to handle. This includes items that are too large to fit in the PO Box and require redirection to a collection point, which may be less convenient for the recipient.
- Restricted or dangerous goods that are not suitable for delivery through Australia Post's network.
It's worth noting that while these items may not be delivered directly to a PO Box, they can often still be addressed to one. In such cases, the recipient will typically receive a notification to collect the item from the local post office or a parcel locker, depending on the size and availability of the item.
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Frequently asked questions
You can apply for a PO Box online through your MyPost account or download the application form and visit a participating Post Office.
A PO Box costs $20 to set up, with annual charges depending on the PO Box size.
Yes, you can upgrade to PO Box Plus to receive up to 50 parcels per year delivered to your PO Box from other carriers.
Your parcel will be stored for up to 30 days. If it is not collected within this time, it may be returned to the sender.
