A Guide To Ordering From Zalora Brunei

Zalora is Asia's leading online fashion destination, offering an extensive collection of over 500 top international and local brands and designers. With a simple philosophy of offering customers fabulous new fashion styles, trends, and tips, Zalora provides a fun and easy shopping experience. To order from Zalora Brunei, simply sign up for an account, browse their wide range of products, and make a purchase. You can choose from various secure payment options, including invoice, direct debit, prepayment, or credit card. After a successful order, you will be informed about the current status of your order and provided with a tracking number to follow up until delivery. Keep in mind that shipping costs may vary depending on your purchase amount, and there might be additional charges for express delivery or certain payment methods.

Signing up for Zalora

Zalora is Asia's leading online fashion destination, offering an extensive collection of over 500 top international and local brands and designers. With a simple and intuitive website, easy navigation, and a comprehensive range of services, Zalora aims to make your shopping experience fun and straightforward.

To sign up for Zalora, you will need to create an account on their platform. Here is a step-by-step guide to signing up:

• Go to the Zalora website (www.zalora.com.my) or download the Zalora mobile app on iOS or Android.
• Find the "Sign Up" or "Create Account" button, usually located on the homepage.
• Enter your personal information, such as your name, email address, and password. You may also have the option to sign up using your social media accounts, such as Facebook or Google.
• Review the Terms and Conditions and Privacy Policy, and ensure that you meet the minimum age requirement of 18 years. If you are under 18, you will need to involve a parent or guardian.
• Once you have entered all the required information, submit your registration.
• Check your email inbox, including the spam folder, for a confirmation email from Zalora.
• Follow the instructions in the confirmation email to activate your account. This may include clicking on an activation link or entering a confirmation code.
• Once your account is activated, you can start shopping on Zalora!

By signing up for Zalora, you will be able to enjoy various benefits, such as free shipping on eligible orders, exclusive sales and trend updates, and a 30-day free returns policy. You can also subscribe to their newsletter and follow them on social media platforms like Facebook, Instagram, TikTok, and Twitter to stay updated on the latest fashion trends and promotions.

Remember to keep your account information up-to-date and secure, and always read the Terms and Conditions before placing any orders. Happy shopping!

Payment methods

Zalora offers a variety of payment methods to its customers in Brunei. Here is a detailed overview of the payment methods available:

Cash on Delivery (COD)

This option allows you to pay for your order in cash or by check when it is delivered to you. This is a risk-free method as you only pay upon receiving your goods. However, it is available exclusively for certain postal codes.

E-Gift Card or Store Credit

Store credit is a feature on Zalora that lets you accumulate credits that can be used for future purchases. You can check your store credit balance by logging into your account and viewing the "My Store Credit" section.

PayPal

PayPal is an online payment system that offers a secure way to pay for your purchases. You can link your bank account, credit card, or debit card to your PayPal account and use it to make transactions on Zalora. PayPal acts as an acquirer, processing payments for merchants without storing your account details.

Credit/Debit Card

Zalora accepts payments made with credit or debit cards. They employ encryption technology to ensure the security of your card data. When you submit your card information, it is encrypted and securely transmitted to the card issuers for verification and approval.

Buy Now, Pay Later (BNPL)

Zalora offers BNPL options through providers like Klarna, Clearpay, and Lay Buy. These allow you to purchase goods on credit and pay for them later, either through regular interest-free instalments or after an interest-free period.

Contactless/Cashless COD (Maybank QRPay & DuitNow QR)

Zalora provides contactless and cashless options for Cash on Delivery through Maybank QRPay and DuitNow QR.

Touch 'n Go E-Wallet

You can use the Touch 'n Go e-wallet to make payments for your Zalora orders.

Maybank EzyPay - Pay by Instalment

This option allows you to pay for your purchases in instalments through Maybank EzyPay.

GrabPay and GrabPay Later

Zalora accepts payments made through GrabPay and GrabPay Later.

Delivery options

ZALORA offers free delivery when the minimum basket size of RM99 is met, for both East and West Malaysia. Shipping is also free for purchases above RM150, and anything below RM150 will be charged RM30 for shipping.

ZALORA also offers a VIP service, ZNOW, which provides unlimited free and faster delivery. ZALORA VIP is available for an extra 10% discount and 10% cashback, with a minimum spend of RM119.

ZALORA delivers to your house, usually within a week, using a specific courier (SF Express).

ZALORA also offers Express Delivery for a fee of RM11.90 for Peninsular Malaysia. This service guarantees next working day delivery for "Sold by ZALORA" items. Express Delivery is not available for CollectCo deliveries (self-collection) or deliveries on weekends and public holidays, and only services selected areas within Peninsular Malaysia.

ZALORA also offers the option to collect your order at any of your preferred CollectCo collection points. Unfortunately, this service is only available for prepaid orders delivered in selected areas and is not valid for orders with Seller Items.

Returns and refunds

Zalora offers a 30-day free returns policy. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt, provided that the product is unused, the product tags have not been tampered with, and the product is in its original brand packaging.

To return an item, you must first register with Zalora by creating an account on the platform. You can then submit a request to return your item via the platform, after which you will be advised by the Customer Service Team on the next steps.

Please note that there are no walk-in returns accepted. Once your return request has been approved, you will be provided with a return tracking number, which can be found on the return label or on your receipt. You can then drop off your item at a designated location, or you may opt for a return pick-up service.

Upon receipt of your returned item, Zalora's Quality Check team will take up to two working days to process your return. Refunds will be issued shortly after, according to the preferred refund method indicated on your return slip. In cases of purchase exchanges, refunds will be provided via wallet credit, which can be used for your next purchase. If you prefer to be refunded by a different method, you may contact the Customer Service Team via chat or email.

Tracking your order

Tracking your Zalora order is simple.

Using the Zalora Mobile Application

• Log in to your Zalora account.
• Go to the "My Orders" option.
• Select the order you want to track.
• Look for the "Track the Order" option to know its status.
• In the "Package Tracking" option, you will find more information about the Zalora shipping tracking. If this information is not available, the page will provide you with this information via email.

Using the Zalora Website

• Log in to your Zalora account.
• Look for the "Track My Orders" option.
• Select the order you want to track.
• Copy the tracking number or tracking link and paste it into a parcel-tracking website such as ParcelsApp.com or Ship24.

Note: It may take up to 24 hours for your tracking number to activate once the "Order Shipped" email has been sent.

Frequently asked questions