Lexi Webster
If you need to make a complaint about the police in Western Australia, there are several options available to you. You can fill out an online complaint form, contact your nearest police station or district office in person, by telephone, or in writing, or call the Police Conduct Investigation Unit on 6372 6000 if you don't receive a response within seven days. It's important to record as many details as possible about the incident, including the date, time, location, officer's name and badge number, witness details, vehicle details, conversations, and any relevant medical reports, photographs, or letters. The WA State Ombudsman handles complaints about police administration, including decision-making practices and responses to requests for help. Keep in mind that making a false complaint may be an offence, so ensure your information is accurate and complete.
| Characteristics | Values |
|---|---|
| Ways to file a complaint | Online complaint form, Contacting the nearest police station, Visiting the district office in person, Writing, Calling |
| Information to include in the complaint | Date, time, location of the offence, officer's name and badge number, witness details, vehicle details, conversations, medical reports, photographs, letters |
| Response time | 7 days |
| Contact number for urgent complaints or no response | 6372 6000 |
| Emergency contact number | 000 |
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What You'll Learn
How to record details of the incident
When recording the details of an incident involving the WA Police Force, it is important to write down everything that happened as soon as possible. Make sure to include the date, time, and location of the incident, as well as the names and badge numbers of any officers involved. If there were any witnesses, be sure to get their contact information and a statement from them as well. Other important details to note are vehicle information, conversations that took place, and any relevant medical reports, photographs, or letters.
It is also important to keep a record of any interactions you have with the police or other authorities regarding the incident. For example, if you call the police, make a note of the date and time of the call, who you spoke to, and what was said. If you submit an online complaint form, keep a copy of the form and any email correspondence that follows. If you send a written complaint, be sure to keep a copy of the letter and any responses you receive.
Additionally, it is worth noting that you can report a crime or incident to the WA Police Force by calling 131 444 or visiting your local police station. You can also use the online form or call Crime Stoppers at 1800 333 000 if you wish to remain anonymous. If you do not receive a response to your complaint within seven days or if your complaint is urgent, you can contact the Police Conduct Investigation Unit by calling 6372 6000.
Remember, it is important to provide as much detail as possible when recording the details of an incident. This will help ensure that your complaint is taken seriously and that any necessary actions can be taken. It is also advisable to keep any relevant documents or evidence in a safe place, as they may be needed if the matter proceeds further.
By following these steps and recording the details of the incident thoroughly, you can effectively make a complaint about the WA Police Force and increase the chances of a satisfactory resolution.
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Online complaint form
To make a police complaint in Western Australia, one of the available methods is to use the Online Complaint Form. This method allows individuals to report non-urgent incidents or provide information about a situation anonymously if they wish to do so. Here is a step-by-step guide on how to navigate and complete the Online Complaint Form:
The Online Complaint Form can be accessed through the Western Australia Police Force's website. On the homepage, under the 'Online Services' section, click on the 'Online Complaint Form' option. This will direct you to the secure portal for lodging your complaint.
The form will require you to provide detailed information about the incident or situation you are reporting. It is important to be as thorough as possible when filling out the form. Here is a breakdown of the information you will need to provide:
- Personal details: This includes your full name, contact information (such as email and phone number), and residential address. If you wish to remain anonymous, you can choose not to provide your personal details. However, please note that providing your contact information can assist the police in reaching out for any additional information or updates regarding your complaint.
- Incident details: Provide a clear and concise description of the incident, including the date, time, and location. Describe what happened, any individuals involved, and any relevant conversations or exchanges that took place. If there is any available physical evidence, such as photos, videos, or documents, you can submit them along with your form.
- Witness information: If there were any witnesses to the incident, you can provide their names and contact information. Alternatively, if you are aware of anyone who may have relevant information about the incident but did not directly witness it, you can include their details as well.
- Suspect information: If you know the suspect(s) involved, provide their full name(s) if possible. If you have any additional information about the suspect(s), such as their address, vehicle details, or any distinctive characteristics, please include this in your report.
- Previous reports: If you have previously reported the incident or a related incident to the police, please provide the report number(s) or any relevant reference numbers. This helps the police identify and link your complaint to any existing investigations.
Once you have completed the form, carefully review your entries to ensure that all the information is accurate and correct. If you are satisfied, submit the form electronically. You will usually receive a confirmation email or notification acknowledging the receipt of your complaint. The police will then review and assess your complaint, and further investigations may be conducted if necessary.
It is important to note that the Online Complaint Form is for non-urgent matters. If your complaint involves an emergency or a crime in progress, please contact the police directly by calling Triple Zero (000). Additionally, if you require language assistance or have any specific needs that may impact your ability to complete the online form, alternative methods and resources are available to ensure equal access to lodging police complaints.
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Contacting your nearest police station
When contacting your nearest police station in Western Australia to file a complaint, you can do so in person, by telephone, or in writing. It is recommended that you record the details of the incident you are reporting, including the date, time, location, officer's name and badge number, witness details, vehicle details, conversations, and any other relevant information such as medical reports, photographs, and letters. You can also choose to make your complaint anonymously if you wish.
If you choose to visit your nearest police station in person, you can find the location and contact information for your local police station on the Western Australia Police Force website. Once you have located the appropriate station, you can visit during business hours and ask to speak to an officer about filing a complaint. The police will listen to your concerns and may be able to resolve the issue immediately, or they may require further investigation.
If you prefer to make your complaint over the phone, you can call the Police Conduct Investigation Unit on 6372 6000. This number is specifically for complaints about the Western Australia Police Force. When you call, you will be asked to provide details of your complaint, and you may be transferred to the appropriate department or officer handling your case.
You also have the option to submit your complaint in writing. You can send a letter to your nearest police station or district office, including all relevant details of the incident and your concerns. Remember to keep a copy of your letter for your records. Alternatively, you can submit an online complaint form, which can be found on the Western Australia Police Force website. After submitting the form, you will receive an acknowledgement receipt via email.
Regardless of the method you choose to contact your nearest police station, it is important to provide as much detail as possible and to remain calm and respectful throughout the process. The police are committed to addressing your concerns and will handle your complaint in accordance with their established procedures.
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Telephone complaint
To make a telephone complaint against the Western Australia Police Force, you can contact the Police Conduct Investigation Unit on 6372 6000. It is recommended that you record the details of the incident you are reporting, including the date, time, location, officer's name and badge number, witness details, vehicle details, and any other relevant information such as medical reports, photographs, or letters.
If your complaint is regarding police administration, such as delays in responding to requests for help, you can direct your complaint to the WA State Ombudsman.
It is important to note that you can also choose to submit your complaint online or in writing. If you submit an online complaint, you will receive an acknowledgment by return email. If you choose to submit a written complaint, remember to keep a copy of the letter for your records.
Additionally, if you are reporting a crime or incident, you can contact the police by calling 131 444 or Crime Stoppers at 1800 333 000. You can remain anonymous if you wish, and do not need to provide your name.
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What to do if you're unhappy with the response
If you are unhappy with the response to your complaint about the Western Australia Police Force, there are a few steps you can take to pursue the matter further. Firstly, it is important to ensure that you have kept proper records of your initial complaint. If you made a written complaint, you should have kept a copy of the letter you sent. If you made a telephone complaint, it is important to have recorded the time, date, and the name of the person you spoke to, along with any agreements made. These records will be helpful if you need to escalate your complaint.
Next, you can refer to the Police Complaints Brochure, which provides information on the complaint process, formal investigations, and what to do if you are dissatisfied with the handling of your complaint. This brochure is available for download on the Western Australia Police Force website. Additionally, you can contact the Police Conduct Investigation Unit by calling 6372 6000 if you have not received a response to your initial complaint within seven days or if your complaint is of an urgent nature.
If you have followed the above steps and still remain unsatisfied with the response to your complaint, you can consider seeking further assistance from external bodies or organisations. One option is to contact the Corruption and Crime Commission, which can be reached via postal mail at the following address: Corruption and Crime Commission, PO Box 330 Northbridge Post Shop 6865, Level 5, 45 Francis Street Northbridge 6003. Alternatively, you can explore the option of taking your complaint to a court or tribunal, although this may require seeking legal advice or representation.
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Frequently asked questions
You can make a complaint against the WA Police Force by filling out an online complaint form or by contacting your nearest police station or district office in person, by telephone, or in writing.
It is important to record the details of the incident as soon as possible. Include the date, place, time, witnesses, and the officer's name, badge number, and any other relevant details such as vehicle information, conversations, and medical reports.
You should receive a response within seven days. If you do not hear back or if your complaint is urgent, you can contact the Police Conduct Investigation Unit by telephone at 6372 6000.
