Get A Free Upgrade: Tips For Royal Brunei Passengers

Royal Brunei Airlines offers its economy class passengers the opportunity to upgrade to Business Class through its RB Upgrades programme. Eligible customers who book their tickets online will receive an invitation email up to 10 days before their scheduled departure, inviting them to make an offer for an upgrade. The process is simple: check eligibility, make an offer, review the details, and submit. The nominated debit/credit card will only be charged if the offer is successful. While the upgrade includes Business Class seating, food, and beverages, it does not include additional baggage allowances or lounge access.

How to check if you are eligible for an upgrade

To check if you are eligible for an upgrade on Royal Brunei Airlines, you must first be an economy class passenger. If you are, you will receive an invitation email as early as 10 days before your scheduled departure. If you do not receive an invitation email, you can still check your eligibility by entering your booking reference number (PNR) and last name on the RB Upgrades page on the Royal Brunei website.

Please note that bookings with infants under 2 years old are not eligible for upgrades.

How to submit a bid for an upgrade

To submit a bid for an upgrade on Royal Brunei Airlines, you must first check if you are eligible. You can do this by entering your booking reference number (PNR) and last name on the RB Upgrades page. If eligible, you will receive an invitation email as early as 10 days before your scheduled departure.

If you are eligible, you can then make an offer for an upgrade by following these steps:

• Check your eligibility: Enter your booking reference number (PNR) and last name.
• Make an offer: Upgrade to Business Class by submitting an offer at your chosen price.
• Review: Check that all information is correct.
• Enter your debit/credit card details. Your card will only be charged if your offer is successful.
• Submit your offer. You will be notified as early as 96 hours before your flight departure.

It is important to note that there is no charge to submit an offer, and you will only be charged if your offer is successful. The offer window closes 10 hours before your flight departure, and you can submit or modify your offer any time before this.

What to do if you have a successful bid

If you have a successful bid for an upgrade on Royal Brunei, you will receive a congratulatory email. You will also be charged on the nominated debit/credit card you provided when making your offer.

At the airport, proceed to the Business Class check-in desk. You will be able to check in at the Business Class counter and enjoy priority boarding. Your luggage will be booked through priority, so it will come out first at your destination.

On board, you will have a wider seat that slopes to any angle you want, including a flat bed. You will be served food and beverages on demand, on china plates with proper cutlery and glasses. You will not be able to use the Business Class lounge with this ticket.

What to do if you want to change or cancel your bid

Royal Brunei Airlines (RB) offers eligible economy class passengers the opportunity to bid for an upgrade to Business Class. If you have placed a bid and wish to change or cancel it, you can do so by following these steps:

• Check your confirmation/acknowledgement email: Locate the confirmation or acknowledgement email you received after submitting your bid. This email will contain important information regarding your bid and the modification/cancellation process.
• Click the modify/cancel link: Within the confirmation/acknowledgement email, you should find a modify/cancel link associated with your bid. Click on this link to initiate the modification or cancellation process.
• Modify or cancel your bid: Depending on your preference, you can choose to modify your bid amount or cancel your bid entirely. However, please note that you can only make changes if you have not received a congratulatory email confirming your upgrade to Business Class and if the offer window is still open (up to 10 hours before scheduled departure).
• Confirm your changes: After modifying or cancelling your bid, carefully review your changes to ensure they are accurate. This is important because your nominated debit or credit card will be charged if your modified bid is successful.
• Submit your changes: Once you have confirmed that your changes are correct, submit your modified or cancelled bid. Remember that any changes must be made at least 96 hours before your flight's scheduled departure.

By following these steps, you can successfully change or cancel your bid for an upgrade on Royal Brunei Airlines. Please keep in mind that changes may not be possible after a certain point, as outlined in their terms and conditions.

What the benefits of an upgrade are

Upgrading to Business Class on a Royal Brunei flight offers a range of benefits that can significantly improve your travel experience. Here are some of the key advantages:

Comfort and Luxury

Business Class offers a more spacious and comfortable seating arrangement, allowing you to stretch out and relax during your journey. The seats are usually wider, recline further, and provide extra legroom, ensuring a more pleasant and restful flight.

Enhanced Dining Experience

With a Business Class upgrade, you can indulge in exquisite dining options. The menu typically features a wider variety of meal choices, including gourmet dishes and fine wines. Enjoy delicious meals prepared with high-quality ingredients and savour the taste of luxury in the air.

Priority Check-in

Bid farewell to long check-in queues. Business Class passengers are often provided with a dedicated check-in counter, allowing for a faster and more seamless check-in process. This means less time waiting in line and more time to relax before your flight.

Exclusive Services

Business Class upgrades sometimes come with additional perks, such as increased baggage allowance, priority boarding, and access to exclusive airport lounges. These privileges can make your travel experience even more enjoyable and hassle-free.

Improved In-flight Entertainment

Business Class cabins often feature enhanced in-flight entertainment systems, offering a wider selection of movies, TV shows, music, and games. This ensures you have plenty of options to stay entertained throughout your journey.

Superior Service

In Business Class, you can expect an elevated level of personalised service from the cabin crew. From warm hospitality to attentive assistance, the crew will go above and beyond to ensure your comfort and satisfaction throughout the flight.

Upgrading to Business Class on Royal Brunei promises an elevated travel experience, making your journey as enjoyable and memorable as possible. Whether it's the comfort of your seat, the quality of your meal, or the convenience of priority services, the benefits of an upgrade are designed to make your flight a truly exceptional one.

Frequently asked questions