Damon Mcknight
If you need to find your Virgin Australia booking reference number, there are a few ways to go about it. Firstly, if you booked through a travel agent or another website, you should contact them directly. Additionally, you can view all bookings online via the Manage Your Booking feature on the Virgin Australia website. At the airport, you can also use the self-service check-in kiosks to print your boarding pass and bag tag by entering your 6-letter booking reference. It's important to note that you should not share your booking reference with anyone you do not want to access your personal or booking information.
| Characteristics | Values |
|---|---|
| Number of letters in the booking reference | 6 |
| Where to use the booking reference | Check-in kiosks to print boarding pass and bag tag |
| Who else might have access to your booking reference | Third parties who make a booking for you, such as a travel agent, family member, or friend |
| Where to view bookings | Online via "Manage Your Booking" |
| What to do if you need to make changes to your booking | Visit "Manage My Bookings" or contact the Guest Contact Centre |
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What You'll Learn
Finding your reference number online
If your booking was made by a travel agent or through another website, you should contact the relevant agent or company directly. You can view all bookings online via the 'Manage Your Booking' page on the Virgin Australia website. Here, you will be able to find your reference number, as well as other information such as check-in options and details of how to change or cancel your booking.
Your booking reference number is important for checking in. Virgin Australia offers a self-service check-in option at most domestic airports, where you can use your 6-letter booking reference to print your boarding pass and bag tag. If you have already checked in online, you can scan your mobile device or boarding pass at a kiosk to print your bag tag.
It is important to note that your booking reference number is sensitive information and should not be shared with anyone you do not wish to have access to your personal or booking information. If a third party, such as a family member or travel agent, made a booking for you, they will have been provided with your booking reference.
If you are travelling internationally, it is important to familiarise yourself with the essential travel documentation required to board your flight.
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Reference number on your boarding pass
If you booked your Virgin Australia flight through a travel agent or another website, you should contact them directly to find your booking reference number. Otherwise, all bookings can be viewed online via the 'Manage Your Booking' section of the Virgin Australia website.
Your Virgin Australia boarding pass will feature a reference number. This is a six-letter code that you can use to check in at a kiosk and print your bag tag. Your boarding pass will also display the time that you need to be at the boarding gate. It is important to note that for domestic flights, the gate will close 10 minutes prior to departure, and the aircraft will not wait for late passengers. Therefore, it is recommended that you regularly refer to the flight information display screens in the terminal to stay updated with your flight status and gate information.
If you have already checked in online, you can scan your mobile device or boarding pass at a kiosk to print your bag tag. Attach the tag to your bag and proceed to the bag drop. For international flights, a counter check-in service is provided for passengers with and without bags. Check-in for international flights opens three hours before the scheduled departure time.
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Contacting Virgin Australia
Firstly, it is recommended to check the Virgin Australia Help Centre for useful resources and links that may answer your question without needing to contact the company directly.
If you are a travel agent, Virgin Australia offers phone support. There are also toll-free contact numbers for other specific queries, such as for the Business Flyer team, and for booking enquiries related to Contra/Ticket Fund/Sponsorship accounts. Media representatives should contact the Public Affairs team via the email address provided. For enquiries about freight services, flying with pets, or becoming a sponsored partner, specific email addresses are also provided.
For reservation and general enquiries, Virgin Australia provides a form to fill out. If you require a digital receipt for onboard purchases, this can be retrieved online. If you have lost your flight itinerary, Virgin Australia can retrieve your Tax Invoice if the journey was completed within the last 30 days. For journeys completed over 30 days ago, you must contact the Guest Contact Centre.
If you believe you have lost an item on board, at the boarding gate, or in a Virgin Australia Lounge, you should report it as soon as possible to the Baggage Contact Centre, providing a detailed description of the item, along with your flight number and seat number.
The most common way to contact Virgin Australia is by phone. The recommended number to call is +61 7 3295 2296, with an average hold time of up to 3 minutes, and the longest wait times on Thursdays. When calling, be prepared to provide personal information to identify yourself as a customer, such as your full name, customer ID, account number, or email address.
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Privacy concerns
Virgin Australia collects personal information from its customers for several purposes, primarily to provide requested services and products and to perform contractual obligations. This includes contact details, passport details, and travel itineraries. This information is collected under the Customs Act 1901, Migration Act 1958, Civil Aviation Act 1988, and the Civil Aviation Regulations 1988.
The company also collects sensitive personal information through its third-party service providers, such as Rocket Travel, Inc., which powers its car hire and hotel booking platforms. If a third party, such as a travel agent, makes a booking for a customer, they will be provided with the customer's booking reference. This allows them to access the customer's personal and booking information, make changes, and receive benefits related to the booking.
Customers are advised not to share their booking reference with anyone they do not want to access their personal information. Additionally, if customers provide their booking details to a business, that business may receive information about their travel arrangements and make changes to their bookings.
Virgin Australia's Privacy Policy provides information on how customers can make privacy complaints or ask questions about the company's privacy practices. The policy also outlines the circumstances under which personal information may be disclosed to third parties.
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Changing or cancelling a booking
To change or cancel a booking with Virgin Australia, you must first retrieve your booking reference number and last name to access your itinerary details. You can do this by going to the 'Manage Your Booking' section of the Virgin Australia website.
Once you have accessed your booking details, you can make changes or cancellations. However, you will only be able to change or cancel your flight if you have not checked in online. If your booking was made by a travel agent or through another website, you must contact the agent or company directly.
Virgin Australia offers a 'Cancel For Any Reason' option, which can be purchased at the time of booking online or via the mobile application. This option is only available for Economy Lite and Economy Choice fares on selected flights. With this option, you can cancel your original flight booking by paying a $99 fee and receiving a 12-month travel credit. Alternatively, you may be entitled to a refund under certain circumstances, such as when Virgin Australia cancels or delays your flight and the alternative arrangements are not suitable. Refunds are based on the value of the original fare, including applicable taxes, fees, and charges.
To request a refund, follow the steps to 'Manage Booking'. Do not use the 'Cancel Flights' functionality, as this will result in a cancellation under Virgin Australia's Conditions of Carriage and Fare Rules, and you will not be refunded the 'Cancel For Any Reason' fee. Instead, click the ''Request a refund' button in the "Cancel For Any Reason" section to access the refund request portal.
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Frequently asked questions
You can find your 6-letter booking reference number by checking your booking confirmation email or by logging into your account and viewing your booking details online. If you booked through a third party, they will have your booking reference.
If you cannot locate your booking reference number, contact Virgin Australia's Guest Contact Centre or your third-party booking agent for assistance.
Your booking reference number is essential for checking in online or at the airport. It is also necessary for managing your booking, such as making changes or cancellations.
It is advised not to share your booking reference number with anyone you do not want to access your personal and booking information.
Your booking reference number will be on your boarding pass. If you have not already checked in online, you can use the self-check-in kiosks at the airport to access your booking and print your boarding pass and bag tags.
