
Corrections Victoria manages 12 public custodial facilities in Melbourne and across regional Victoria, each with different security levels and operations. Prisoners are placed in locations that are appropriate to their individual welfare and rehabilitation needs. Upon arrival, prisoners undergo reception, assessment, and orientation. Corrections Victoria provides a wide range of program opportunities to help with rehabilitation and successful community reintegration. Prisoners are entitled to phone calls, meetings, and video conferences with professional visitors, such as lawyers and medical professionals. They also have access to fresh air for at least an hour a day and can access a library.
| Characteristics | Values |
|---|---|
| Number of public custodial facilities in Melbourne and across regional Victoria | 12 |
| Security levels | Minimum, medium, and maximum |
| Industries operated | Agriculture, horticulture, metal fabrication, woodwork, food production |
| Prisoner placement factors | Prison security, management, individual welfare, rehabilitation needs |
| Communication methods | Phone calls, video visits, letters, emails |
| Visitor types | Professional (e.g., lawyers, medical professionals), Independent Prison Visitors, overseas delegations |
| Prisoner property | Type and amount vary across prisons; monies held in trust using a computerised accounting system |
| Prisoner activities | Access to fresh air for at least an hour daily, library access, work opportunities |
| Healthcare | Same quality and standard as provided in the community through the public health system |
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What You'll Learn

Contacting and visiting prisoners
To contact a prisoner in Victoria, Australia, you must first ensure that you are on their visit list. The prisoner must add you to their list, and they will need to know your first and last name, date of birth, and address. Once you are on their visit list, you can contact Corrections Victoria to confirm which prison they are currently in. You can then write to them at this address:
[Prisoner's first name and surname]
C/- Corrections Victoria
GPO Box 123
Melbourne
VICTORIA 3001
AUSTRALIA
You can also send emails to prisoners via the website www.emailaprisoner.com.au. To do this, you will need to know the prisoner's name, correctional centre, and recipient ID number or date of birth. There are fees associated with using this service, which are paid by the sender.
Prisoners are entitled to phone calls with people on their contact list, which is limited to ten contacts. These calls are limited to 12 minutes and are recorded. Prisoners can also have face-to-face visits, but the prisoner must book the time and date of the visit. Visitors are required to undergo a screening process, including a Rapid Antigen Test for COVID-19.
If you are unsure which prison a person is in, you can write to them care of Corrections Victoria at the address above, and your mail will be forwarded to them. You can also contact Corrections Victoria to confirm if you are on someone's visit list.
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Sending mail, money and items
When sending mail to a prisoner in Victoria, Australia, it's important to follow the correct procedures and guidelines to ensure your mail reaches the intended recipient. Here are the key points to keep in mind:
Addressing Mail:
Address the envelope clearly and accurately. Write the prisoner's name and their Corrective Services Number (CSN) or Prison Number. You can find the prisoner's CSN by using the 'Find a prisoner' tool on the Victoria Corrections website or by contacting the prison directly.
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$9.83 $13.63

Prison security and management
The organisation aims to provide a safe, secure, and humane system that supports the rehabilitation and successful reintegration of prisoners into the community. This includes addressing the underlying causes of offending behaviour and providing interventions during imprisonment.
The Sentence Management Division of Corrections Victoria assesses individuals entering the prison system and determines the most suitable facility for them, considering both security and the prisoner's welfare and rehabilitation needs. The division continues to work with prisoners throughout their sentence, reassessing their placement needs and determining when they are ready to transition to a lower-security facility.
Corrections Victoria's Security and Intelligence Division is responsible for providing expert advice on prison security infrastructure, processes, and technology. They also oversee the electronic monitoring of offenders on parole, community corrections orders, and post-sentence supervision orders.
To ensure the security and effective management of prisons, Corrections Victoria collects personal information about prisoners, offenders, their families, and prison visitors. This includes managing prisoner monies through a computerised accounting system and regulating prohibited items ('contraband').
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Prisoner rehabilitation
Recognising the importance of family connections, Corrections Victoria has developed the Family Engagement Programs Service Guide, which outlines various prison programs that enhance engagement opportunities for prisoners and their families. Strong family ties play a pivotal role in promoting rehabilitation, reducing recidivism, and supporting individuals during their transition back into the community.
To cater to the diverse needs of prisoners, Corrections Victoria provides a wide array of program opportunities. For instance, the Aboriginal Art Policy Model enables Aboriginal prisoners to sell their artwork produced through The Torch's Statewide Indigenous Arts in Prisons and Community (SIAPC) program. Additionally, the Kaka Wangity, Wangin-Mirrie Aboriginal Cultural Programs Grants Scheme provides funding for organisations to deliver Aboriginal programs within prisons and Community Correctional Services, fostering cultural strengthening, healing, and parenting skills.
The ATLAS Remand Program Suite, introduced in 2018, offers a series of psycho-educational sessions that provide practical information for adjusting to prison life and help prisoners address their transitional needs. Furthermore, the Corrections Victoria Reintegration Pathway (CVRP) offers pre-release assessments and pre-and-post-release support programs tailored to each prisoner's unique transitional challenges, such as social disadvantages, mental health issues, and unemployment.
Prisoners in Victoria are also entitled to phone calls, meetings, and video conferences with professional visitors like lawyers and medical professionals. They have access to fresh air and libraries, and they can work during their sentences to develop valuable work habits and skills. These multifaceted approaches to prisoner rehabilitation in Victoria aim to reduce recidivism and enhance public safety.
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Complaints about healthcare
In Victoria, Australia, the standard of healthcare provided to prisoners is expected to be the same as that provided in the community through the public health system. Qualified doctors, nurses, mental health nurses, and other allied health professionals provide on-site health care in every prison. Prisoners also have the right to access reasonable medical care and treatment necessary for the preservation of health, including, with approval, a private registered medical practitioner, physiotherapist, or chiropractor of their choice (at their own expense).
Despite these provisions, there have been concerns and complaints about the quality of healthcare in Victorian prisons, particularly regarding the treatment of Aboriginal people. The Victorian Ombudsman has received complaints and conducted investigations into the healthcare provision for Aboriginal people in Victorian prisons. Several factors, including the deaths of several Aboriginal people in custody and concerns raised by Aboriginal organisations and community legal centres, have prompted these investigations.
Prisoners who wish to make a complaint about healthcare or any other issue can do so by following certain steps. Firstly, they should raise their concerns with their Unit Manager. If they are unhappy with the response, they can write to the General Manager of the prison. If they are still dissatisfied or receive no response, they can contact the Victorian Ombudsman, who provides a free call service available in all prisons. The Ombudsman will also look into whether a prisoner's human rights have been breached.
It is important to note that calls to the Ombudsman are not monitored by prison staff, and prisoners' wellbeing and safety are prioritised in the complaints process. People can also contact the Ombudsman on behalf of a prisoner to seek advice. However, the Ombudsman will usually need to speak directly to the prisoner to follow up on the complaint and obtain their permission to make enquiries with the prison.
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Frequently asked questions
You can find information about each of Victoria's correctional centres on the Corrections Victoria website.
Corrections Victoria manages 12 public custodial facilities in Melbourne and across regional Victoria. Each facility operates differently and has specific security levels ranging from minimum to maximum security.
You can contact someone in prison by phone or video call, email, mail, or by sending personal items or money.
You can learn about visiting someone in a Victorian prison and what to expect on the Corrections Victoria website.
Prisoner monies are held in trust using a computerised accounting system. You can find information on how to send money to a prisoner on the Corrections Victoria website.




























