Damon Mcknight
If you're an Airtel customer in Australia and need to get in touch with customer support, there are several ways to do so. The first is to call the customer care number 121 from your landline. You can also find and call your localized call centre. For Airtel DTH, call 121 if you're an Airtel user and 1800-103-6065 if you're a non-Airtel user. Alternatively, you can download the Airtel Thanks app on your phone and log in using your Airtel number. Once you've selected the relevant category, you'll see a range of common issues and queries listed. If your issue isn't listed, you can choose to have a live chat with an executive, request a callback, or send an email.
| Characteristics | Values |
|---|---|
| Enquiries and Requests | Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only) |
| Complaints | Dial 198 (toll-free) |
| Queries | Airtel subscribers can call 400, while others can call 8800688006 |
| Appellate Authority | File a legal appeal with the Appellate Authority directly, via email, facsimile, post, in person, or through the Airtel consumer care number |
| Working Hours | Monday to Friday, 9:30 am to 6:30 pm |
| Airtel Thanks App | Available on the Google Play Store and Apple App Store |
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What You'll Learn
Contacting Airtel Customer Care from Australia: an overview
Airtel offers a variety of ways to get in touch with its customer support team from anywhere in the world, including Australia. Here is an overview of the different methods you can use to contact Airtel customer care:
Phone Calls:
- For enquiries and requests, Airtel users can call 121 from their Airtel number (charged at 50 paisa/3 minutes for agent assistance).
- For complaints or service requests, such as provisioning, billing issues, tariff plan changes, etc., Airtel users can dial 198 (toll-free).
- If you are an Airtel subscriber and have a query, you can call 400. For non-Airtel subscribers, the number to call is 8800688006.
- Additionally, you can find and call your localised call centre. The number for Airtel users is 121, while for non-Airtel users, it is 9810012345.
Airtel Thanks App:
- You can download the Airtel Thanks app on your phone from the Google Play Store or Apple App Store.
- After installing the app, open it and log in using your Airtel number. If you are a new user, you will need to register first by providing your Airtel number and other necessary details.
- Once logged in, you can access the help section by clicking on it at the bottom half of the app.
- Choose the relevant category for your issue, such as 'Mobile Services', 'Data Services', 'Recharges & Bill Payments', etc.
- If your issue is listed, you can tap on it to find a solution. If not, tap on 'Other Issues' to reach out to a customer care executive.
Other Options:
- You can also reach out to Airtel customer support via live chat, email ([email protected]), or by visiting your nearest Airtel offline store in India.
- For legal appeals, you can contact the Appellate Authority directly or through email, facsimile, post, or in person. The working hours for the Appellate Authority are Monday to Friday, 9:30 am to 6:30 pm.
With these various options, you can conveniently contact Airtel customer care from Australia and get timely assistance for your queries or issues.
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Airtel Thanks app: how to download and use it
The Airtel Thanks app is available on both the Google Play Store and Apple App Store, so you can download it on any smartphone. The app gives you control over your Airtel services, whether prepaid, postpaid, DTH, or broadband.
To download and set up the app, follow these steps:
- Download the Airtel Thanks app on your device.
- Create an account.
- Set up a UPI PIN by clicking on the "Pay" button and selecting "UPI registration".
- Select the "Set up bank account" option and link your bank account to the UPI handle.
- Verify your account via SMS.
- Select the transaction amount and complete the verification.
Once you've set up the app, you can use it to:
- Make payments: Send and receive money from one bank account to another instantly by scanning a QR code or using your UPI ID.
- Recharge: Recharge your prepaid number for talk time, 5G data, and more. You can also recharge for your friends and family's connections.
- Pay bills: Pay utility bills, such as electricity, water, piped gas, school fees, and more.
- Track usage: Monitor your data usage balance and keep track of missed calls while out of the network.
- Buy connections: Purchase new Airtel connections, choosing from prepaid, postpaid, DTH, and broadband options.
Additionally, the app offers a help section where you can find solutions to common issues related to mobile services, data services, recharges, and bill payments. If you can't find the answer you need, you can reach out to a customer care executive for further assistance.
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Calling Airtel Customer Care: numbers and charges
If you're an Airtel user in Australia and need to contact customer care, there are several ways to do so.
- For enquiries and requests, call 121 from your Airtel number (charged at 50 paisa/3 minutes for advisor access).
- For complaints, call 198 (toll-free).
- For any queries, Airtel subscribers can call 400, while non-Airtel subscribers can call 8800688006.
- For Airtel DTH queries, Airtel users can call 121, and non-Airtel users can call 9810012345.
- You can also call the customer care number 121 from your landline or find and call your localised call centre.
Please note that these numbers may be subject to change, and it is recommended to check the official Airtel website or the Airtel Thanks app for the most up-to-date information.
In addition to calling customer care, you can also resolve your queries by using the Airtel Thanks app. After downloading the app and logging in with your Airtel number, you can select the relevant category for your issue and find a solution. If your issue is not listed, you can choose to have a live chat with an executive, request a callback, or send an email.
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Airtel Customer Care: live chat, callback, and email options
Airtel offers several ways to get in touch with its customer care team.
Live Chat
You can have a live chat with an Airtel customer care executive through the Airtel Thanks app. To do this, download the app from either the Google Play Store or the Apple App Store, log in with your Airtel number, and select the relevant category for your issue. If your issue is not listed, tap on 'Other Issues' to see the option to live chat with an executive.
Callback
Similarly, you can request a callback from a customer care executive through the Airtel Thanks app. After downloading and installing the app, log in with your Airtel number and select the relevant category for your issue. If your issue is not listed, tap on 'Other Issues' to see the option to request a callback.
You can also contact Airtel customer support via email. The email address for customer support is [email protected]. When writing to customer support, be sure to include your name, contact details, and a description of your complaint or query.
Phone
Airtel also offers several phone numbers for different types of queries and issues. For enquiries and requests, call 121 from your Airtel number (charged at 50p for 3 minutes of advisor access). For complaints, call 198 (toll-free). If you have a query, Airtel subscribers can call 400, while non-Airtel subscribers can call 8800688006. You can also call 121 from your landline.
For Airtel DTH queries, call 121 if you're an Airtel user and 9810012345 if you're a non-Airtel user. For Broadband issues, find your localized call centre here.
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Legal appeals: contacting the Appellate Authority
If you are an Airtel customer and need to contact customer care from Australia, you can do so via the Airtel Thanks app. However, if you wish to make a legal appeal, you will need to contact the Appellate Authority.
Airtel customers can file a legal appeal with the Appellate Authority. This can be done directly, or through email, facsimile, post, or in person. You can also contact the Appellate Authority through the Airtel consumer care number of the complaint centre. The working hours for the Appellate Authority are Monday to Friday, 9:30 am to 6:30 pm.
When raising an appeal, you should have the complaint details (Service Request Number) shared by the complaint centre. The appeal should be filed within 90 days of the expiry of the complaint or request resolution time specified by the complaint centre. To enable the Appellate Authority to address your grievance effectively, include the following information:
- Description and nature of the complaint
- Your name and contact details
The Appellate Authority will provide a Unique Reference Number within 3 days of reporting the issue.
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Frequently asked questions
You can contact Airtel customer care from Australia by calling 121 from your Airtel landline.
If you don't have an Airtel landline, you can call 9810012345.
Yes, you can also download the Airtel Thanks app on your phone and access the help section. You can also contact customer support via email: [email protected].
The customer support team works Monday to Friday from 9:30 am to 6:30 pm.
