Damon Mcknight
If you're lucky enough to win the lotto in Western Australia, you'll want to know how to claim your prize. The claiming process can vary depending on the amount won and how you played, so it's important to understand the process to ensure you get your winnings safely and securely. In Western Australia, Lotterywest is the only government-owned and operated lottery, and it offers players a number of benefits, including increased security for their tickets. So, what do you need to do to claim your lotto winnings in Western Australia?
| Characteristics | Values |
|---|---|
| Prize claim period | Due to the COVID-19 pandemic, there was an extended prize claim period for tickets purchased between 15 March 2020 and 15 March 2021. Winners have 24 months from the date of the draw to claim their prize. |
| Claiming process | Prizes up to and including $500 can be collected from any Lotterywest store. Winnings will be paid directly into the e-wallet or the nominated financial account for online or app purchases. For prize claims over $500, winnings can be claimed at Lotterywest Head Office during office hours or by submitting the original ticket with a prize claim form by post. |
| Prize claim form | The prize claim form can be downloaded or picked up at a local Tatts retail outlet. |
| Prize payment | Prizes are paid out via cheque or direct deposit. |
| Unclaimed prizes | Unclaimed prizes are returned to the WA community through Lotterywest grants. |
| Membership | Lotterywest customers can apply to become members, which provides benefits and increased security for their tickets. Winnings can be linked to the member's bank account registered to their membership. |
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What You'll Learn
Claiming prizes in-person
If you have a Lotto or Scratch’n’Win ticket purchased in-store, prizes up to and including $500 can be collected from any Lotterywest store. For online or app purchases, your winnings will be paid directly into your e-wallet or nominated financial account.
For prize claims over $500, winnings can be claimed at Lotterywest Head Office during office hours, or by submitting your original ticket with a prize claim form by post. If you attend Lotterywest Head Office, Lotterywest can pay up to $10,000 via EFTPOS. Alternatively, prizes can be paid into your bank account when you provide your BSB and account number. Lotterywest is unable to pay prizes in cash.
If you are claiming a prize from a winning lottery ticket that is registered to a player's membership card on behalf of the registered customer, you will need a Prize Claim Form signed and completed by the registered cardholder with the original ticket, signed letter of authorisation with the name of the person authorised to pick up the prize, stating the ticket number, registered cardholder's contact phone number, and the prize amount that you are collecting. The registered cardholder should sign the authorisation and provide signature identification so the request can be verified. The person authorised to pick up the prize should bring identification for verification and audit purposes. This prize will be paid as per the Prize Claim form; cheque or direct deposit.
If you lose your lottery ticket registered to your membership card, you should call Lotterywest immediately. If you lose your ticket together with your membership card, call them so they can place a 'Stop Payment' on your ticket, which will prevent anyone else from claiming your prize provided that it has not yet been paid.
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Claiming by post
If you are unable to attend the Lotterywest Head Office in Western Australia, you can claim your lotto winnings by post. Firstly, download and complete the Prize Claim Form that corresponds to where you bought your ticket(s). You can also pick up a form from your local retailer. If your ticket is damaged, return the damaged ticket with the form, remembering to keep copies for your records. If you are a member and you lose your lottery ticket registered to your membership card, call 131 868.
Sign the back of your ticket(s) and make sure the form is filled out correctly. If claiming a prize from a winning lottery ticket which is registered to a players membership card on behalf of the registered customer, you will need a Prize Claim Form signed and completed by the registered card holder with the original ticket, signed letter of authorisation with the name of the person authorised to pick up the prize, stating the ticket number, registered card holder's contact phone number and the prize amount that you are collecting. The registered card holder should sign the authorisation and provide signature identification so the request can be verified. The person authorised to pick up the prize should bring identification for verification and audit purposes.
When you're ready, send the form and ticket to the postal address listed on the form. You can also send your completed Prize Claim Form with your original winning ticket(s) to the Administration address listed at the top of the Prize Claim Form. We recommend mailing your claim by Registered Post for added security and so you can keep track of your ticket and claim form.
After the two-week validation period, you will receive your winnings. It is worth noting that in Western Australia there has been an extended prize claim period. Any winning tickets for Powerball, Monday and Wednesday Lotto, Saturday Lotto, Oz Lotto, Cash3 and Set for Life draws that took place between 15 March 2020 and 15 March 2021 can be claimed up to 24 months from the draw date.
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Claiming online winnings
If you purchased your entry online, any prize money you win, except jackpot or 1st Division prizes, will be paid directly into your account. You will receive an email notifying you of the win. Division 1 jackpots or 1st Prize amounts are subject to a two-week validation period. After this time, the prize money will be deposited into your online account, and you will receive a phone call as confirmation.
If you are part of a Members Club, your prizes are secure because they are registered in your name. This means that if you are unable to claim, your winnings may be paid to you through your nominated bank account, via a cheque sent to your postal address, or transferred into your online lottery account.
If you win a Division 1 prize, you will need to wait the normal prize payment period. If you are claiming a prize in person at a retailer or Head Office, you will need to take a few things with you to make the process run smoothly. Prizes of up to $500 can be claimed at any SA Lotteries retail outlet. Prizes between $500 and $5,000 can also be claimed in-store at the retailer's discretion.
For prize claims over $500, winnings can be claimed at Lotterywest Head Office during office hours or by submitting your original ticket with a prize claim form by post. Lotterywest can pay up to $10,000 via EFTPOS. Alternatively, prizes can be paid into your bank account when you provide your BSB and account number. Lotterywest does not pay prizes in cash.
It is important to note that the amount of time you have to claim lottery winnings varies from state to state. For example, winners in Tasmania have 12 months to claim through The Lott and another seven years to officially submit a form from the treasury office. Lottery winners in Western Australia only have 12 months to claim their prize before the money is returned.
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Claiming with a lost ticket
If you lose your ticket, you must act immediately. Call the lottery provider so they can place a 'Stop Payment' on your ticket, which will prevent anyone else from claiming your prize.
To claim your prize, you will need to complete a Lost or Damaged Ticket Search per ticket, which will help locate your ticket in the lottery system. You must also sign a declaration, and get it signed by a witness, that you believe all the details to be true. There is a search fee of $15 per ticket, or $22 for South Australian customers. If you lose multiple tickets, you will need to fill out a search form for each one. The relevant lottery operator will investigate your claim and may pay you out if there is sufficient supporting evidence. However, they are not obliged to pay out prizes, so you should not expect to receive an award if you are not in possession of a valid ticket. If you are successful, you will be paid out after a certain time period, which varies by state.
If you are claiming a prize of $500 or less in Western Australia, you can collect your winnings from any Lotterywest store. For prizes over $500, winnings can be claimed at Lotterywest Head Office during office hours, or by submitting your original ticket with a prize claim form by post. If you attend Lotterywest Head Office, Lotterywest can pay up to $10,000 via EFTPOS. Alternatively, prizes can be paid into your bank account when you provide your BSB and account number. Lotterywest does not pay prizes in cash.
If you are claiming a prize in person at a retailer or the Head Office, you will need to take a few things with you to make the process run smoothly. You will need a Prize Claim Form signed and completed by the registered cardholder with the original ticket, a signed letter of authorisation with the name of the person authorised to pick up the prize, stating the ticket number, registered cardholder's contact phone number, and the prize amount that you are collecting. The registered cardholder should sign the authorisation and provide signature identification so the request can be verified. The person authorised to pick up the prize should bring identification for verification and audit purposes.
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Claim deadlines
Claim periods differ between the different states in Australia. Winners in Western Australia have 12 months from the date of the draw to claim their prize. Due to the COVID-19 pandemic, there was an extended prize claim period for tickets for Monday and Wednesday Lotto, OZ Lotto, Powerball, Saturday Lotto, Cash 3 and Set For Life where the draw took place between 15 March 2020 and 15 March 2021. Winners had 24 months from the date of the draw to claim their prize.
If you are claiming a prize in person at a retailer or the Head Office, you will need to take a few things with you to make the process run smoothly. If claiming all or part of a prize from a winning lotto ticket which is registered to a membership card on someone else's behalf, you will need a signed letter of authorisation and signature identification for the claimant and the registered player(s). If your lottery or Instant Scratch-Its ticket is lost or damaged, you will need to complete a Lost or Damaged Ticket Search per ticket, which will assist in locating your ticket in the lottery system.
If claiming by post, download and complete the Prize Claim Form or pick one up at your local Tatts retail outlet. If you are claiming an Instant Scratch-Its prize, complete your name, address and signature on the back of the ticket. Send the winning ticket(s) along with your completed Prize Claim Form via post to the relevant address. Remember to keep copies of both your Prize Claim Form and original ticket(s) for your records. Your prize payment should be processed and paid within 10 working days of receipt of your Prize Claim Form.
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