Lexi Webster
Lebara Australia offers a range of flexible prepaid plans for phones, tablets, and modems, with no lock-in contracts. Customers can choose to bring their own phone number or choose a new one. Porting an existing number to a Lebara SIM card is easy and can be done by visiting lebara.com.au/activate and ticking 'PORT IN' when prompted. A verification PIN will then be sent by SMS to the existing mobile number, to which the customer must reply with the same PIN. This process can take between four and eight working hours.
| Characteristics | Values |
|---|---|
| Transferring an existing number to Lebara | Tick 'PORT IN' when activating your SIM card. You'll receive a verification PIN by SMS to which you must reply |
| Customer service phone number | 1300 126 122 |
| Time taken to port a number | 4 to 8 working hours |
| Where to buy a Lebara SIM card | Online, or at Woolworths, Coles, Big W, and selected retail stores |
| How to activate a Lebara SIM card | Through the Lebara app or by visiting lebara.com.au/activate |
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What You'll Learn
Transferring your number to Lebara
To transfer your number from your current provider to Lebara, go to lebara.com.au/activate and tick 'PORT IN' when prompted. You will then receive a verification PIN via SMS on your existing mobile number. You must reply to this SMS using the same PIN. Ensure that your current service is active and has enough credit to send the verification SMS. The porting process usually takes four to eight working hours. If you encounter any issues, Lebara's customer service team can be reached on 1300 126 122.
Lebara offers a range of flexible plans with no lock-in contracts, allowing you to choose a prepaid plan that suits your usage, preferences, and lifestyle. You can activate your prepaid plan by visiting the Activate Prepaid Service page and following the prompts. During the activation process, you will be given the option to keep your existing number or receive a new one.
Additionally, with the Lebara app, you can easily activate your SIM, manage your account, and recharge with just a click. The app provides convenient access to all the features you need.
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Porting your number to a Lebara SIM card
Porting your existing phone number to your Lebara SIM card is a straightforward process. To begin, you'll need to purchase a Lebara SIM card, which you can do online or from partner outlets, including Woolworths, Coles, Big W, and other selected retail stores. Once you have your SIM card, follow these steps:
- Go to lebara.com.au/activate and select 'PORT IN' when prompted.
- You will receive a verification PIN via SMS on your existing mobile number. Keep your original SIM card in your phone to receive this SMS.
- Reply to the SMS with the same verification PIN. Ensure your existing service is active and has sufficient credit to send the reply.
- Wait for the porting process to complete. This usually takes between four to eight working hours.
Please note that while you have the right to port your mobile number, there may be costs or obligations associated with your previous mobile service provider. For example, you may need to make an early termination payment or incur other fees. Additionally, if you intend to use your existing handset with your new Lebara SIM card, it may need to be unlocked and/or reprogrammed before porting, and it must be compatible with Lebara's network.
By porting your number to Lebara, you can keep your existing mobile number while enjoying the benefits of Lebara's flexible prepaid plans and services. Lebara offers a range of plans to suit your usage, preferences, and lifestyle, with no lock-in contracts.
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Activating your prepaid plan
Activating your Lebara prepaid plan is a simple process. You can either choose to keep your existing number or get a new one. If you want to keep your current number, you'll need to port it to your new Lebara SIM card. Here's a step-by-step guide to activating your Lebara prepaid plan:
Step 1: Get Your Lebara SIM Card
You can order your Lebara SIM card online and choose express or standard delivery. Alternatively, you can purchase a SIM card from partner outlets, including Woolworths, Coles, Big W, and selected retail stores.
Step 2: Visit the Activation Website
Once you have your SIM card, go to the Lebara website, lebara.com.au/activate, to initiate the activation process.
Step 3: Choose Your Option
On the activation website, you'll be given the option to tick 'PORT IN' if you want to keep your existing number or choose a new number. Select the appropriate option.
Step 4: Verification Process
If you're porting your existing number, you'll receive a verification PIN via SMS on your current mobile service. Reply to this SMS with the same PIN to verify. Ensure your current service is active and has enough credit to send the verification SMS.
Step 5: Allow Processing Time
The porting process may take four to eight working hours. During this time, your new Lebara service will be activated, and you can start using it once the process is complete.
Additional Tips:
- If you need assistance during the activation process, you can call Lebara customer service at 1300 126 122.
- You can also manage your Lebara service through the Lebara app, which allows you to activate your SIM, manage your account, and recharge conveniently.
- Remember that Lebara offers flexible prepaid plans with no lock-in contracts, so you can choose the plan that best suits your needs, preferences, and lifestyle.
By following these steps, you'll be able to successfully activate your Lebara prepaid plan and start enjoying their services.
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Ordering a SIM card
Ordering a Lebara SIM card in Australia is a straightforward process. You can either order your SIM card online or purchase it from a physical retailer.
Online Ordering
If you choose to order your SIM card online, you can visit the Lebara website or the website of an authorised reseller, such as Auditech. You will have the option of standard or express delivery.
Retail Outlets
Alternatively, you can purchase a Lebara SIM card from one of their partner outlets in Australia, including Woolworths, Coles, Big W, and selected retail stores.
SIM Card Activation
Once you receive your SIM card, you will need to activate it. You can choose to activate your SIM card online, by phone, or in-store. During the activation process, you will need to provide your name, Australian residential address, email address, and valid identification.
If you want to keep your existing phone number, you can easily transfer it to your new Lebara SIM card. Simply tick the "PORT IN" option when activating your SIM and follow the prompts. You will receive a verification PIN via SMS to your old number, which you will need to reply to. This process usually takes between four and eight working hours.
If you prefer to get a new phone number, you can choose this option during the activation process.
Prepaid Plans
Lebara offers a range of flexible prepaid plans to suit your usage, preferences, and budget. You can select a plan that includes data, calls, and roaming add-ons. Their 30-day prepaid plans also include generous international call inclusions to selected countries.
Recharging Options
Lebara provides multiple convenient ways to recharge your prepaid plan. You can use the Lebara app, log in to your MyLebara account online, or purchase recharge vouchers from over 10,000 outlets across Australia, including major retailers like Woolworths, Coles, Australia Post, and Big W.
SIM Card Starter Packs
Lebara SIM card starter packs include standard, micro, and nano SIM cards, ensuring compatibility with any unlocked device. The starter pack also comes with $0 call credit, allowing you to make calls as soon as you activate your SIM and recharge your account.
In summary, ordering a Lebara SIM card in Australia is a simple process, offering flexibility in terms of delivery options, activation methods, and prepaid plan choices.
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Recharging your prepaid service
If you’re an existing Lebara customer, recharging your prepaid service is easy. You can recharge your plan from anywhere in the world by logging into your MyLebara account and using your debit or credit card. You can also purchase recharge vouchers at more than 10,000 outlets across Australia, including Coles, Woolworths, Big W, and Australia Post.
If you’re a new Lebara customer, you can activate your prepaid service by visiting the Activate Prepaid Service page and following the prompts. You can choose to keep your existing number or get a new one. To keep your existing number, you’ll need to port it to your Lebara SIM card. First, visit lebara.com.au/activate and tick ‘PORT IN’ when prompted. You’ll receive a verification PIN by SMS on your existing mobile service, to which you must reply using the same PIN. Make sure your service is active and has enough credit to reply to this verification SMS. Note that porting may take four to eight working hours.
You can also download the Lebara app to access everything you need, including activating your SIM, managing your account, and recharging with the click of a button. You can also order your SIM online and have it delivered via express or standard delivery, or you can pick up a SIM from Lebara’s partner outlets, including Woolworths, Coles, Big W, and selected retail stores.
With Lebara, you can save 10% on Small 30-Day and above Prepaid Recharges when you opt-in to Auto Recharge. Lebara offers a range of flexible plans with no lock-in contracts, so you can choose a prepaid plan that suits your usage, preferences, and lifestyle.
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Frequently asked questions
You can check your Lebara number by logging into your MyLebara account.
You can log in to your MyLebara account by downloading the Lebara app, which allows you to activate your SIM, manage your account, and recharge your plan.
You can download the Lebara app from the App Store or Google Play, depending on your device.
Yes, you can also check your number by calling customer service at 1300 126 122.
