Ruqayyah Snyder
If you need to change the name on your Virgin Australia flight booking, you can do so by calling their Guest Contact Centre or making the request online. It's important to note that the flexibility of your booking depends on the fare type you've purchased, and name changes may attract additional fees or surcharges. To make changes online, go to the Virgin Australia website, select 'Manage Your Booking', retrieve your booking using the reference provided, and then follow the prompts. If you require assistance over the phone, additional service fees may apply.
| Characteristics | Values |
|---|---|
| Name Change Process | To change the name on a Virgin Australia flight booking, go to ''Manage Your Booking' on the VA website, retrieve your booking using the reference provided, and then click 'Changes and Cancellations' |
| Phone Support | Call the Virgin Australia Guest Contact Centre on 13 67 89 for assistance with name changes |
| Online Support | Visit the Virgin Australia website for online support with name changes |
| Fees | Name changes may attract fees and surcharges |
| Restrictions | Name changes are only allowed on certain fares |
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What You'll Learn
Name changes: fees and surcharges
The flexibility of your booking and the fees and surcharges you may be subject to depend on the fare family you have booked. Name changes, flight changes, and fare type changes can only be made to certain fares. All bookings can be cancelled, but some are non-refundable, and you may incur cancellation fees. To change or cancel your flight, you must not have checked in online.
To change the name on your Virgin Australia booking, you can go to "Manage Your Booking" on the VA website or call the Guest Contact Centre on 13 67 89. When calling for assistance, service fees may apply. Cheaper fares tend to be more restrictive, so it is important to consider this when booking if you want to avoid paying penalties for cancellations or changes.
To change or cancel a booking that was not made directly with Virgin Australia, you will need to discuss this with them further. Both refundable and non-refundable fares are available. For non-refundable fares, cancelling your flight will mean forfeiting the full cost of your ticket. It is unclear whether Virgin Australia refunds the tax portion of the ticket.
To avoid losing money due to unexpected changes to your travel plans, it is recommended that you purchase travel insurance at the same time as your travel bookings.
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Online name change process
The name change process for a Virgin Australia flight depends on the fare family you have booked. Name changes, flight changes, and fare type changes can only be made to certain fares and may attract fees and surcharges. To make changes to your existing booking, go to "Manage Your Booking" on the Virgin Australia website or call the Guest Contact Centre on 13 67 89.
- Go to the Virgin Australia website.
- Select "Manage Your Booking".
- Retrieve your booking using the booking reference provided with your ticket purchase.
- Make any necessary changes to your booking, including name changes.
- Review and confirm your changes.
It is important to note that you will only be able to change your flight if you have not already checked in online. Additionally, changes may result in fees or surcharges, depending on the fare family you have booked. Always refer to the fare rules on your itinerary or check the general fare rules for more information.
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Contacting Virgin Australia Guest Contact Centre
To contact the Virgin Australia Guest Contact Centre, you can call 13 67 89 if you are in Australia. If you are calling from outside Australia, check their website for the contact number for the guest services office closest to you. They have contact centres located in different regions globally.
The Guest Contact Centre can help with a range of booking-related queries, including making a new booking, changing an existing booking, adding baggage, selecting a seat, or ordering a special meal. You can also submit an enquiry or give feedback about your Velocity membership.
Before calling, it may be helpful to check the fare rules on your itinerary or the Virgin Australia website for information on name changes. The flexibility of your booking depends on the fare type, and name changes may attract fees and surcharges. You will only be able to change your flight if you have not already checked in online.
If you need to cancel your flight, you can do so by calling the contact centre or making the request online. To cancel online, go to 'Manage Your Booking' on the Virgin Australia website, retrieve your booking using the reference provided with your ticket purchase, and follow the prompts. Please note that service fees may apply for assistance over the phone.
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Making changes before checking in online
To make changes to your booking before checking in online, you can use the Manage Your Booking function on the Virgin Australia website. Here, you can retrieve your booking using the reference provided with your ticket purchase. From there, you can make changes to your booking, such as name changes, flight changes, and selecting a seat.
It's important to note that the flexibility of your booking depends on the fare type you have purchased. Certain fares may not allow name changes, and some changes may incur fees and surcharges. Therefore, it is recommended to refer to the fare rules on your itinerary or check the fare rules on the Virgin Australia website before making any changes.
If you need further assistance or encounter any issues while making changes online, you can contact the Virgin Australia Guest Contact Centre by calling 13 67 89 within Australia. For international callers, you can check the Virgin Australia website for the contact details of the guest services office closest to you, as they have centres located in different regions globally.
Additionally, it is advised to consider purchasing travel insurance at the time of booking to protect against any unexpected changes to your travel plans. This can help minimise potential losses in the event of cancellations or other disruptions.
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Name change rules for linked bookings with other airlines
The name change rules for linked bookings with other airlines depend on the fare family you have booked. Name changes, flight changes, and fare type changes can only be made to specific fares and may incur fees and surcharges. It is important to refer to the fare rules on your itinerary or the airline's fare rules for specific guidelines regarding your booking.
If your name change request is linked to another airline, it is essential to understand that Virgin Atlantic is governed by the rules of the other airlines involved. As a result, they cannot guarantee that the other airlines will accept free-of-charge changes to the name on the booking. Each airline has its own policies and procedures, and it is the customer's responsibility to understand and adhere to these policies when making changes to a linked booking.
To initiate a name change request for a linked booking, you should first contact the Virgin Australia Guest Contact Centre. Their contact number within Australia is 13 67 89, and they can provide you with the relevant contact numbers for calls made outside of Australia. Alternatively, you can manage your booking online by retrieving your itinerary details. However, please note that changes can only be made if you have not already checked in online.
It is important to provide all the necessary information accurately when making a name change request for a linked booking. This may include the booking reference number, the names of the passengers as they currently appear on the booking, and the correct spelling of the new names. It is also advisable to inform the other airlines involved in the linked booking about the name change request to ensure a smooth and efficient process.
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Frequently asked questions
You can change the name on your Virgin Australia flight booking by calling their Guest Contact Centre on 13 67 89.
Yes, you can change the name on your booking by going to the "Manage Your Booking" section on the Virgin Australia website.
Yes, name changes can only be made to certain fares and may attract additional fees and surcharges. You will also not be able to change the name on your booking if you have already checked in online.
