Lyla Lindsey
Uber Eats is a convenient way to get food delivered to your door, but sometimes you may need to cancel an order. Luckily, Uber Eats allows you to cancel orders through the app, and you may even be eligible for a refund. However, the cancellation window is very short, and you must act quickly. If you want to cancel your Uber One membership, this can also be done through the app up to 24 hours before the end of your billing cycle.
| Characteristics | Values |
|---|---|
| How to cancel an Uber Eats order | Open the Uber Eats app, tap the Account icon in the bottom menu, select Orders, tap Cancel Order within the delivery you want to stop |
| Cancelling an Uber One membership | Select "End Membership", then "Continue", then "End Membership" again to cancel your membership. This can be done in the app up to 24 hours before the end of your ongoing billing cycle |
| Getting a refund | If you cancel your order before the restaurant accepts it, you will get a full refund. If you cancel after the order has been started, you may get a partial refund. If the restaurant cancels your order, you will get a full refund |
| Issues with delivery | If your order is taking longer to arrive than the estimated time, you can get a refund. If the delivery driver cancels your order because they can't find your address, you will get a refund |
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What You'll Learn
Cancelling an Uber Eats order
- Open the Uber Eats or Uber app on your device.
- Sign in, if you haven't already.
- Tap on the Account icon. This is usually at the bottom of the screen, and looks like the outline of a person.
- Tap on "Orders" (Uber Eats) or "Delivery" > "Activity" (Uber) to view your current orders.
- Select the order you wish to cancel by tapping on it.
- Tap "Cancel Order". This may be located under the "Get Help" button.
- Confirm the cancellation when prompted.
It is important to note that if you cancel after the restaurant has accepted your order, you may only be eligible for a partial refund. This partial refund is still possible if you cancel before the delivery driver picks up your food. However, once the delivery driver has been dispatched, you will no longer be able to cancel the order.
Additionally, if there is an issue with the delivery address, you can update it or cancel the order due to an incorrect address. Uber Eats also allows you to cancel your Uber One membership in the app up to 24 hours before the end of your ongoing billing cycle.
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Cancelling an Uber One membership
To cancel an Uber One membership, you can do so in the app up to 24 hours before the end of your ongoing billing cycle. This means the button to cancel won't be visible in your app during the last 24 hours of your membership. To cancel your membership, select "End Membership", then select "Continue", and then select "End Membership" again to confirm the cancellation.
Uber has stated that its Uber One sign-up and cancellation processes are clear and simple, and follow legal guidelines. However, in 2025, the U.S. Federal Trade Commission (FTC) sued Uber, alleging that it enrolled consumers in its Uber One subscription program without their consent and made it too difficult for them to cancel the service. The FTC claimed that Uber required customers to take at least 12 different actions on at least seven screens to cancel their Uber One membership. Uber has denied these claims, stating that cancellations can be done anytime in-app and typically take 20 seconds or less.
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Getting a refund
To get a refund on Uber Eats in Australia, you must cancel your order before the delivery person is dispatched to the merchant. Uber Eats can only guarantee a refund if you cancel before the merchant has accepted your order. This usually happens within one minute of placing the order, so you have a tight window to get a refund.
You can cancel an order on the Uber Eats app by navigating to the Upcoming Orders tab and selecting the "Cancel" option. If you are using the Uber app for an Uber Eats order, you will need to tap the Account Profile icon before accessing your Orders list.
There are several reasons you might want a refund from Uber Eats. The ones that are most likely to result in you getting your money back include missing food, an incorrect delivery address, a cancelled order, or food that was spoiled upon delivery. Order errors, missing items, and poor quality are also common reasons for refunds.
To increase your chances of getting a refund, it is recommended that you act within 48 hours of the incident and provide valid proof of your claim.
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Late or cold food
If your Uber Eats order arrives later than the estimated delivery time or if your food arrives cold, you have the option to request a refund or cancel the order in the Uber Eats app. Here's how you can do it:
Canceling an Order for Late or Cold Food:
- Open the Uber Eats app and sign in to your account.
- Locate the order in question by going to the "Orders" section, which you can access by tapping the appropriate option in the bottom navigation bar, depending on your device and app version.
- Select the specific order by tapping on it.
- Scroll down and locate the "Help" option. Tap on it.
- You will be presented with a few common issues. If "Late or cold order" is listed, tap on it. If not, tap on "Contact Support" and then select the relevant issue from the list.
- Follow the prompts to provide details about the issue and request a cancellation. You may be asked to rate how dissatisfied you are with the order and provide additional comments.
Requesting a Refund for Late or Cold Food:
- Follow the same initial steps as above to locate the "Help" section for your order.
- If you prefer to request a refund instead of canceling the order, you can do so by selecting the appropriate option in the "Help" section.
- Provide details about the issue and specify that you would like a refund. Again, you may be asked to rate your level of dissatisfaction and provide additional comments.
It's important to note that the availability of refunds or cancellations for late or cold food may vary depending on the specific circumstances and Uber Eats' policies at the time of your request. Uber Eats may offer other solutions, such as partial refunds or credits, depending on the situation. Make sure to provide as many details as possible when explaining the issue to ensure a prompt and appropriate resolution.
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Uber Eats vs. Menulog
To cancel your Uber Eats order in Australia, you can do so via the app until your delivery person has been dispatched to the merchant. You are more likely to get a refund if you cancel before the merchant accepts your order.
Now, onto the comparison between Uber Eats and Menulog. Uber Eats is the market leader in Australia, with about half of the market share. It is used by 12.8% of Australians, according to Roy Morgan's findings in 2021. Uber Eats has a large number of delivery drivers in the country and is quite easy to join as long as you have a clean background, a vehicle, and a driver's license. The app allows you to go online anytime and does not require you to schedule a shift before delivering. Uber Eats also offers promotions and incentives like quests and boosts, and you are more likely to get double orders with them.
On the other hand, Menulog is an Australian company founded in 2006 and is one of the pioneers of online food ordering services in the country. Some users have complained about Menulog's drivers taking a long time to pick up orders, and issues with their business support line. Menulog requires drivers to schedule a shift before they can start delivering. Some delivery drivers say that Menulog pays more per delivery, but because Uber Eats is more popular in Australia, you might get more orders with them overall.
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Frequently asked questions
Open the Uber Eats app and tap the Account icon. Tap Orders, then select the order you want to cancel and tap Cancel Order. You can also do this through the Uber app. You must act quickly, as you can only cancel before the restaurant accepts your order to guarantee a full refund.
No, you have a very limited time window in which to cancel your order. You can only get a full refund if you cancel before the restaurant accepts your order. After this, you may qualify for a partial refund if you cancel before the delivery driver picks up your food.
Yes, you can cancel your Uber One membership in the app up to 24 hours before the end of your ongoing billing cycle. Go to your account and select "End Membership", then continue and confirm.
If your order is cancelled by the driver, you will get a full refund. This may happen if the driver cannot find your address or if they are delivering another order first.
Yes, if your order is taking longer to arrive than the estimated time, you can get a refund.
